Troubleshooting Guide - Hussmann ISLA IM-H Series Installation & Operation Manual

IM-H
HUSSMANN Tech Support: 866-785-8499
Hatco Model Number
INFORMATION
REQUIRED
Hatco Serial Number
WHEN
CALLING FOR
ASSISTANCE
Store Location
Symptom
Product not holding
temperature
No shelf heat
Main power switch on, but
case is inoperative
HUSSMANN CORPORATION • BRIDGETON, MO 63044-2483

7. Troubleshooting Guide

HEATED SHELVES
Probable Cause
Ambient conditions may be affecting the
case operation.
Heat settings too low.
Product not hot when placed in case.
Incorrect product packaging.
Product not placed correctly in case.
Unit not preheated.
Low voltage.
Product held too long
Faulty shelf heater.
Faulty control.
Loose wiring on heater.
Temperature setting turned "Off".
Open circuit.
HATCO TECH SUPPORT: 800-558-0607
Store Contact Phone Number
Complaint/issue
Corrective Action
Check case position in store. Is the case
located near an open door, window,
electric fan or air conditioning vent that
may cause air currents? Case must be
located minimum of 15 Ft away from
doors or windows. Cases are designed to
operate at 55% Relative Humidity and a
temperature of 75°F.
Adjust shelf control setting.
"Place prepackaged hot food in case.
Measure food temperature when placed in
case. Internal product temperature must
be 160°F or greater when placed in case."
Some product packaging may impact the
ability to hold product temperature. Use
only approved containers.
Load product in single layer, in direct
contact with shelves.
Preheat case before loading product.
Dispatch Hatco authorized service agent
Hold product for recommended time.
Dispatch Hatco authorized service agent
Dispatch Hatco authorized service agent
Dispatch Hatco authorized service agent
Increase shelf heat setting.
Check to see that cord is plugged in if
plug is provided.
Dispatch Hatco authorized service agent
Dispatch Hatco authorized service agent
Dispatch Hatco authorized service agent
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ISLA IM-H
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