Epson SpectroProofer Setup And Maintenance page 30

30 | Notices
Limited Warranty for Commercial Products
A. What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer that
the Epson SpectroProofer 24 or 44 Spectrophotometer ("Product") covered by this limited
warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will
conform to the manufacturer's specifications and will be free from defects in workmanship and
materials for a period of one (1) year from the date of original purchase ("Warranty Period")
(proof of purchase required). This warranty is not transferable.
B. What Epson Will Do To Correct Problems: Should your Epson SpectroProofer 24 or 44
Spectrophotometer product prove defective during the Warranty Period, please call the toll-free
Epson Preferred support line identified in this booklet. This line will be answered during
Epson's regular support hours (currently 6:00
Friday - subject to change). When you call, please be prepared to provide the service technician
with Proof of Purchase information including the unit serial number and original date of
purchase. You may also need to provide proof of purchase if warranty coverage cannot be
verified by the serial number. The call center agent technician will provide telephone diagnostics
to determine whether your product needs repair. The technician will provide additional
instructions about the program at the time this service is being set up. At its sole discretion,
Epson may elect to exchange the unit, ship replacement components or dispatch for On-Site
Response. For highlights of the programs, please see "On-Site Response" and "Product
Exchange." Exchange units and parts assume the remaining warranty period of the original
device covered by this limited warranty. When service involves the exchange of a product or its
parts, the items replaced become the property of Epson. The replacement unit and parts may be
new or remanufactured to Epson standards. Please see below for highlights of the service
program offered.
C. On-Site Response: If Epson determines that a warrantied hardware defect requires repair and
you are within Epson's on-site service territory, an Epson Authorized Servicer will be contacted
to make the repair at your facility. Epson will usually dispatch repair parts and a technician to
your location for the next business day if determination that repair is required occurs prior to
1:00 Pacific Time. If that determination is made after 1:00
PM
usually be for the second business day. An adult must be available to accept the parts delivery
and be present at all times while a technician is on-site. Epson's shipment of service parts does
not imply that replacement is required.
D. Product Exchange: Epson may, at its sole discretion, elect to replace a product or parts that for
whatever reason are diagnosed as defective. Under these circumstances, Epson will replace the
product with the same or a comparable product refurbished to the Epson standard of quality.
(The replacement product will not include promotional materials, accessories, stands,
documentation, manuals, software, or cables.) The customer must be able to receive, unpack,
and install the replacement Product, and prepare the defective Product for return shipment by
following the procedures described in the user manual or documentation provided by Epson.
The repacked defective Product will be picked up by a carrier designated by Epson. If the
defective product is not returned within seven (7) business days of receipt of the replacement
Product, the customer will be invoiced at the price of the replacement Product. If the unit is
returned damaged because you have not properly packed or shipped it, you will be billed for the
damage. It is your responsibility to unpack, re-install optional components, and set up the
exchange Product at your location. Epson does not cover damage caused by improper
installation.
to 6:00
AM
30
Pacific Time, Monday through
PM
Pacific Time, dispatch will
PM