Crane Merchandising Systems VOCE Media Operator's Manual
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Crane Merchandising Systems VOCE Media Operator's Manual

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Operator's Manual
Part Number: PR14987000
Issue: July 2014

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Summary of Contents for Crane Merchandising Systems VOCE Media

  • Page 1 Operator’s Manual Part Number: PR14987000 Issue: July 2014...
  • Page 2 VOCE Media Congratulations on your purchase of the VOCE Media freestanding vending machine from Crane Merchandising System. VOCE Media...
  • Page 3 Operator’s Manual EC Declaration of Conformity Crane Merchandising Systems (UK), Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK, SN14 6NQ Declare that: Type of Equipment: Beverage Vending Machine Model Name: VOCE Media Has been designed and manufactured to comply with all essential requirements of the following Regulations/Directives: 73/23/EEC ⇒93/68/EEC⇒...

  • Page 4: Table Of Contents

    The following Symbol is used throughout this Operator’s Manual: Safety First! Take care, risk of personal injury. Crane Merchandising Systems accepts no responsibility for damage caused to the equipment through misinterpretation or misuse of the information contained in this manual.

  • Page 5: Introduction

    Introduction This manual provides you with guidance on the installation, daily operation and basic programming of your VOCE Media vending machine. Crane Merchandising Systems always recommend that a trained technician service its equipment. Crane Merchandising Systems are committed to continuous product improvement. This means that the information within this document, although correct at time of publication may be subject to change without prior notice.

  • Page 6: Section 1 - Machine Specifications

    VOCE Media Section 1 – Machine Specifications 1.1 External Features 1.1.1 General 1.1.2 Electrical Services Height....1830 mm Voltage ....220 - 240 Volts AC Width ....700 mm Current ....13 Amp Fused Depth ....785 mm Frequency ..... 50 Hz Cup Capacity ..
  • Page 7 Operator’s Manual 1.2 Internal Features Key: Main Switch Kick Plate Service keypad Waste Bucket (liquids) Cup Turret Waste Bucket (solids) Cup Dispense Unit Dispense Head Door Locking Mechanism CoEx® Brewer Cup Catcher Oltre Brewer Surevend Sensor Mixer, Whipper System Drip Tray Ingredient Canisters Drip Catcher A FRESH APPROACH TO VENDING...

  • Page 8: Section 2 - Installation

    VOCE Media Section 2 – Installation Important! It is essential that any other personnel responsible for installing and servicing your machine understand the following: The installation and commissioning of your machine should only be carried out by a trained and authorised service engineer.
  • Page 9 Operator’s Manual 2.3 Connecting the Electrical Supply Safety First! Your machine must be earthed. The electrical safety of this appliance can only be guaranteed if it is correctly and efficiently earthed, in compliance with National and European regulations on electrical safety. Always ensure that the earthing is efficient.
  • Page 10 VOCE Media The cup turret mechanism will index the first available cups to the dispense position. Fill the remaining empty cup stack with cups and replace the lid. Press the Cup Test button [7], on the Service Keypad and ensure that a cup is ejected cleanly from the cup drop unit.
  • Page 11 Operator’s Manual 2.5 Warranty Card Please complete and return the warranty card that comes with the machine. Use the card to note any problems you encountered during installation, your feedback helps us to improve our products and services. Return the warranty card, whether problems were encountered or not. A FRESH APPROACH TO VENDING...

  • Page 12: Section 3 - How To Vend A Drink

    VOCE Media Section 3 - How to Vend a Drink The VOCE Media freestanding drinks vendor features an interactive menu display. The intuitive full-colour LCD, with a direct selection touch-panel, makes it easy for the customer to produce a drink to their preferred taste and strength.
  • Page 13 Operator’s Manual If no further adjustment is required press the Start touch-pad to begin vending (see sub-section 3.3 Vending a Drink). 3.2 Adding Milk/Sugar If milk is required select Milk. The screen updates and displays the menu as shown. If more or less milk is required press the corresponding + or – touch-pad. If sugar is required select Sugar.
  • Page 14 VOCE Media If more or less sugar is required press the corresponding + or – touch-pad. N.B. Certain drink selections do not allow milk or sugar to be added, If no further adjustment is required, press the Start touch-pad to begin vending (see sub-section 3.3 Vending a Drink).
  • Page 15 Operator’s Manual 2. Once the drink has been dispensed the screen will display the message as shown. The drink can then be removed from the dispense area. The machine will beep once, and then return to standby mode. 3.4 Selecting a Drink using the Number Choice Selection method When a drink is made to a customer’s preferred taste and strength using the Direct Selection method a number will be displayed which can then be entered in the Number Choice screen to obtain the same drink.

  • Page 16: Section 4 - Cleaning And Re-Filling Procedures

    4.3 Liquid Destainer - Brewer Units Crane Merchandising Systems recommends that a liquid de-staining product is used for cleaning the paper/paperless brewer units fitted to freshbrew machines. The product must be used in accordance with the manufacturer’s instructions, following all health and safety guidelines.
  • Page 17 Operator’s Manual 4.5.1 Ingredient Canisters - Removal and Clean Rotate canister outlets to upright position. Remove the ingredient canisters. DO NOT place them on the floor. With a clean, damp sanitised cloth wipe the exterior of the canisters. Ensure canister outlets are dried thoroughly after cleaning.
  • Page 18 VOCE Media Refit the mixing system. Push the rubber seal onto the motor shaft and ensure it is pushed fully home into the recess in the base. The impeller has a mark on the front face and a corresponding pip on the reverse. Line these marks up with the flat on the motor shaft and click the impeller onto the shaft.
  • Page 19 Operator’s Manual Clean the Oltre brewer chassis and mounting area. Clean all of the Oltre brewer components. Rinse all components with clean water, dry then refit to machine. Weekly Cleaning Procedure Important: Cleaning and maintenance outlined on the following pages must be carried out on a weekly basis.
  • Page 20 VOCE Media 4.5.3.b CoEx® B2C Brewer - Cleaning Procedure 4.5.3.b.1 Daily Cleaning Procedure Remove the dispense pipe from the brewer outlet. Holding the unit as shown in the photograph, lift the green lever and carefully pull the brewer unit out of the machine.
  • Page 21 4.5.3.b.2 Weekly Cleaning Procedure The VOCE Media has a routine cleaning cycle for the CoEx® brewer, with a warning message to indicate a clean is recommended or required. If the ‘required’ message is ignored B2C and...
  • Page 22 VOCE Media 4.6 Waste Buckets & Syrup Containers Remove the waste water bucket from the machine. Empty and clean. If fitted; check the syrup levels in the syrup containers and replace if necessary Clean the base, sides and back of the machine.
  • Page 23 Operator’s Manual 4.9 Cash Box Wipe the inside of the coin mechanism with a cloth. Remove coins from the cashbox and refit the cashbox to the machine. Check the coin tubes and refill if required. 4.10 Test Using the service keypad located in the rear of the door, proceed as follows: Press the Cup Test button [7] and check that a cup is ejected correctly from the Cup drop unit.

  • Page 24: Section 5 - Service Keypad Functions

    VOCE Media Section 5 - Service Keypad Functions Your machine is fitted with a service keypad mounted on the rear of the door. This keypad allows the operator to carry out specific functions for routine cleaning and maintenance. N.B. During certain operations e.g. View Counters it is necessary for the operator to utilise the screen on the front of the door to access data.
  • Page 25 Operator’s Manual 5.8 Button 8 - Park Head When this button is pressed, the dispense head moves to its fully extended position and stops. Press the button again to return it to its homed position. 5.9 Button 9 - Boiler Fill (B2C Machines Only) When pressed, the machine pumps a measured amount of water through the system (approximately 400ml).

  • Page 26: Section 6 - Programming Mode

    VOCE Media Section 6 - Programming Mode 6.1 Programming Interface Programming mode allows the operator to view and change options within the machine. 6.2 Navigating through the Menu Display Once you have gained access to the programming mode (see sub-section 6.4 Accessing the Programming Mode), the LCD displays the Operator’s Main Menu.
  • Page 27 Operator’s Manual Continue until all required days have been selected. 6.4 Accessing the Programming Mode Open the door of the machine. The LCD will automatically display the PIN entry screen; Enter the 4 digit operator’s entry pin code and press OK. N.B.

  • Page 28: Section 7 - Operator's Program

    VOCE Media Section 7 – Operator’s Program Once in the Operator’s Program, the LCD on the front of the machine will display the Main Menu (illustrated below). 7.1 Data Recall Entry into this menu allows the operator to view Non-Resettable and Resettable Sales Data, data relating to Events and SureVend™...
  • Page 29 Operator’s Manual Data fields on the Overall Totals screen: Sales-£ Displays the total machine sales in £ (NOT including Test Vends or Free Vends). Sales-# Displays the total number of machine vends. This value includes normal, discount and surcharge vend totals. (NOT including Test Vends or Free Vends).
  • Page 30 VOCE Media Press Previous Page to return to the By Product menu screen. The operator can then view data for more selections and also access further menus via the Non Resettable Sales Data menu relating to Cash, Cashless and Token audit data.
  • Page 31 Operator’s Manual 7.1.4 Mug Vends This menu allows the operator to view the number of vends that the machine has made without dropping a cup. Select Mug Vends. The data can be cleared by pressing Clear Data then Yes to confirm. 7.1.5 Cup Vends This menu allows the operator to view the number of vends that the machine has made using a cup from within the machine.
  • Page 32 VOCE Media 7.3.1 Individual Prices This menu allows the operator to view and set an individual price for each drink selection available from the machine. All drink selections available from the machine are listed along with the current drink price. The example shown illustrates an Instant Coffee selection with a price set currently at 35p.
  • Page 33 Operator’s Manual The LCD will display the screen, with the current value (e.g. 40p), as shown. To update the value, e.g. set a price of 50p, press the sequence 5-0 using the appropriate touch-pads. Press Save to keep the changes and return to the Price menu screen. The new price is now displayed.
  • Page 34 VOCE Media 7.4 Product Configuration Menu This menu allows the operator to view and change Heater Tank Setup, Selection Timers, Custom Selection Names, Jug Vend Configuration, Disable Selections, Token Enabled, SureVend™, Cup Mechanism, Brewer Waste Management and Water Filter Management.
  • Page 35 Operator’s Manual 7.4.2 Disable Selections This menu allows the operator to disable individual drink selections. The following example describes how to disable drink selections Instant Coffee, Espresso and Cappuccino Select Disable Selections. Press the touch key adjacent to the drinks selections to be disabled, a TICK appears in its adjacent box indicating that it is now disabled.
  • Page 36 VOCE Media 7.4.4 Free Vend This menu allows the operator to enable/disable Free Vend when the machine is fitted with a coin/card system. When Free Vend is enabled, all available drinks selections will be dispensed at no cost. To enable Free Vend, proceed as follows: Select Free Vend.

  • Page 37: Section 8 - Dispense Pipe Lengths

    Operator’s Manual Section 8 - Dispense Pipe Lengths The VOCE Media machine uses three sizes of dispense pipe (as shown below) all of which can be replaced by the Operator:  Oltre brewer – 8mm x 13mm  CoEx brewer – 4mm x 8mm ...

  • Page 38: Section 9 - Recommended Spare Parts

    VOCE Media Section 9 – Recommended Spare Parts The spares items listed on the following pages are available from your machine supplier and will ensure long and trouble free service from your machine. 9.1 Hygiene Kits VOCE Media...
  • Page 39 Operator’s Manual Not Illustrated A FRESH APPROACH TO VENDING...
  • Page 40 VOCE Media 9.2 Dispense Area Components 1, 2, 3 Part No. Item Description PL13126000 Cup Catcher Moulding - Squat Cup PL13125000 Cup Catcher Moulding - Tall Cup PL13128000 Cup Catcher Moulding - 12oz Cup S101142960 Silicon pipe - 16mm OD...

  • Page 41: Section 10 - Error Messages And Simple Problem Solving

    Operator’s Manual Section 10 - Error Messages and Simple Problem Solving 10.1 Error Messages The table below lists the error messages that may be encountered and, where applicable, offers the operator solutions for curing them. Safety First! Should the solution given not cure the problem, or the fault requires the assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF.
  • Page 42 VOCE Media Error message Cause Solution Low Water The machine is filling Wait for the machine to fill with water Fill Timeout The machine has failed to Check that the water supply to fill with water the machine is connected and...
  • Page 43 Operator’s Manual Fault Possible Cause Remedy Carbonated drinks not CO2 gas bottle empty Check and if necessary replace “fizzy” Incorrect paper fitted Remove and fit correct 90mm filter paper Filter paper loaded Reload paper and ensure that it Paper fed brewer unit incorrectly feeds correctly jamming...

  • Page 44: Section 11 - Decommissioning Your Machine

    VOCE Media Section 11 - Decommissioning Your Machine Should the machine need to be shut down for short periods, for example over a long weekend, no special treatment is required. The machine should be thoroughly cleaned before the site is closed down and on return it is advisable to vend each drink type to ensure correct operation and to “freshen up”...
  • Page 45 Operator’s Manual A FRESH APPROACH TO VENDING...
  • Page 46 Visit the on our website to find this and other manuals and technical information for the Crane range www.cranems.co.uk/technical/ CRANE MERCHANDISING SYSTEMS ® Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6NQ Tel: +44 (0)1249 444807 Fax +44 (0)1249 444819 Email: sales@cranems.co.uk...

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