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Situation
The device is not working
Poor performance
Significant noise
Unpleasant odour
The reminder for replacing
filter is still flashing after
being replaced
Notice: If the above FAQ are unable to resolve the issue and further maintenance is required,
contact Kogan.com. Do not attempt to modify, repair, or disassemble the machine.
•
Is it plugged into a power socket? Is there a power
outage?
•
Is the home leakage switch or fuse cut off?
•
Is the filter replacing (indicator keep flashing)?
•
Is there any dust in the surface of the pre-filter?
•
Is there any obstacle blocking the air inlet/outlet?
•
Is there anything stuck on the fan in the air outlet?
•
Is the machine tilted?
•
Please set a lower grade of wind speed if the noise is
too loud or set the low grade of wind speed when
using in the bedroom at night.
•
It is the normal phenomenon that the machine emits
the smell of plastic for the first time.
•
The machine will emit odours if the filter is dusty.
Ensure to clean or replace the filter.
•
If a burning smell emits from the machine, unplug the
power socket, and contact Kogan.com
•
Press and hold the power button for 7s to reset the
machine. The life counter of the filter will restart.
Reason
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