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Troubleshooting
23
Symptom
Power turns automatically off.
The instrument does not turn on.
No sound from the VIVO H10.
The volume level of the instrument is too low when
it is connected to an amplifier.
The microphone level is too low.
The keyboard volume is lower than the Song
playback volume.
The pitch of the instrument is incorrect.
A "buzz" is heard from the external amplifier.
After connecting theVIVO H10's USB COMPUTER
port to your computer, the VIVO H10 doesn't receive
MIDI messages.
Unable to read from/write to USB Memory.
Can't save to USB Memory.
Audio recording won't start or stops unexpectedly.
The songs won't play.
This "dexi-piano-xx" model name does not appear in
the Bluetooth device list of your mobile device.
The music data played back by the mobile device
cannot be heard through VIVO H10.
72
Action
This is normal and due to the Auto Power Off function. If necessary, set the parameter of the Auto
Power Off function.
If you don't need the power to turn off automatically, turn the "AUTO OFF" setting "Disable".
Is the AC adaptor/power cord correctly connected to an AC outlet and to the VIVO H10?
NOTE
Do not use any AC adaptor or power cord other than the ones included. Doing so will cause
malfunctions.
Could you have turned the power on again immediately after turning the power off?
Allow an interval of at least five seconds before turning the power on again.
Did you switch the VIVO H10 on?
Could the [VOLUME] knob be turned down? Select a higher setting.
Could the part volume settings have been minimized?
Check the "LEVEL" setting of each part.
Could you be using a connection cable that contains a resistor?
Use a connection cable that doesn't contain a resistor.
Make sure that your microphone is connected correctly.
Could the [VOLUME] knob be turned down? Select a higher setting.
The volume level for the keyboard performance is set too low. Adjust the volume balance to increase
the keyboard volume via the Song Control Menu.
Is the "Tuning" or "Temperament" setting appropriate? Check the parameters.
Did you transpose the instrument?
Is the external amplifier or other device used with the VIVO H10 connected to a different AC power
outlet?
Connect the amplifier or other device to the same AC outlet as the VIVO H10.
The noise may be due to interference caused by the use of a mobile phone in close proximity to the
instrument.
Turn off the mobile phone, or use it further away from the instrument.
The VIVO H10 may be receiving on a MIDI channel on which the MIDI controller doesn't transmit.
Correct the MIDI controller's transmit channel.
Check the format of your USB Memory. The VIVO H10 can use USB Memory that has been formatted as
FAT. If your USB Memory was formatted using any other method, please re-format it as MS-DOS FAT.
Could the USB Memory be write protected?
Is there sufficient free space on the USB Memory?
Is there sufficient free space on the USB Memory?
The file type of the song is not one of the file types that the VIVO H10 can play.
It may be that the song data is damaged.
• Is the "Visible" parameter of VIVO H10 set "On".
• It was initiated the pairing function between this unit and the mobile device?
• Delete the registration from the list of your mobile device and establish pairing once again.
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