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Dell PowerEdge 1650 Installation And Troubleshooting Manual

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Table of Contents
Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide 
Introduction
Indicators, Messages, and Codes
Finding Software Solutions
Running the System Diagnostics
Troubleshooting Your System
Installing System Board Options
Installing Drives
Getting Help
Jumpers and Connectors
Abbreviations and Acronyms
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, DellNet, Dell OpenManage, Dimension, Inspiron, Dell Precision, OptiPlex, Latitude, and PowerEdge are trademarks of Dell Computer
Corporation; Intel is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
Initial release: 19 Nov 01

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  Summary of Contents for Dell PowerEdge 1650

  • Page 1 Corporation; Intel is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2: Jumpers And Connectors

    Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Jumpers—A General Explanation   System Board Jumpers   System Board Connectors   SCSI Backplane Board Connectors   Disabling a Forgotten Password This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system.
  • Page 3: System Board Connectors

      Table A-1. System-Board Jumper Settings  Jumper Setting Description PASSWD (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper plug and boot the system.
  • Page 4 6.  Install the jumper plug on the PASSWD jumper. 7.  Replace the system cover, and then reconnect the system and peripherals to their electrical outlets and turn them on. 8.  Assign a new system and/or setup password. To assign a new passwords using the System Setup program, see "Assigning a System Password" in the User's Guide. Back to Contents Page  ...
  • Page 5: Abbreviations And Acronyms

    Back to Contents Page Abbreviations and Acronyms Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide  The following list defines or identifies technical terms, abbreviations, and acronyms used in your user documents. ampere(s) alternating current ACPI Advanced Configuration and Power Interface analog-to-digital converter ANSI American National Standards Institute...
  • Page 6 DIMM dual in-line memory module Deutsche Industrie Norm dual in-line package direct memory access Department of Communications (in Canada) dots per inch DRAC Dell remote access card DRAM dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density Dell SCSI Array...
  • Page 7 EIDE enhanced integrated drive electronics electromagnetic interference expanded memory manager Expanded Memory Specification Enhanced Parallel Port EPROM erasable programmable read-only memory electrostatic discharge ESDI enhanced small-device interface embedded server management Fahrenheit file allocation table Federal Communications Commission feet gram(s) gravities gigabyte(s) graphical user interface hertz...
  • Page 8 integrated drive electronics interrupt request kilo- (1024) kilobyte(s) KB/sec kilobyte(s) per second kilobit(s) Kbps kilobit(s) per second kilogram(s) kilohertz local area network pound(s) liquid crystal display light-emitting diode low insertion force load number lines per inch low voltage differential meter(s) milliampere(s) milliampere-hour(s)
  • Page 9 megabyte(s) megabit(s) Mbps megabit(s) per second master boot record monochrome display adapter monochrome graphics adapter megahertz millimeter(s) millisecond(s) MTBF mean time between failures millivolt(s) network interface controller NiCad nickel cadmium NiMH nickel-metal hydride nonmaskable interrupt nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory one-time programmable...
  • Page 10 Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association power distribution board pin grid array POST power-on self-test pages per minute PQFP plastic quad flat pack PS/2 Personal System/2 preboot execution environment RAID redundant arrays of independent disks random-access memory Resource Configuration Utility ringer equivalence number radio frequency interference...
  • Page 11 single-edge contact SDRAM synchronous dynamic random-access memory SIMM single in-line memory module server management bus SNMP Simple Network Management Protocol SRAM static random-access memory SVGA super video graphics array thin film transistor tracks per inch upper memory block uninterruptible power supply volt(s) volt(s) alternating current volt(s) direct current...
  • Page 12 extended memory manager eXtended Memory Specification zero insertion force Back to Contents Page      ...
  • Page 13: Other Documents You May Need

    Back to Contents Page Introduction Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Other Documents You May Need   Obtaining Technical Assistance Your system is a rack-dense, highly avaiable, feature-rich server that offers significant service and upgrade features. This system includes the following service features to make troubleshooting and repair easy and effective:...
  • Page 14 Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Indicators on the System Bezel   Front-Panel Indicators and Features   Back-Panel Features   SCSI Hard-Drive Indicator Codes   Power Supply Features   System Messages   System Beep Codes   Warning Messages   Diagnostics Messages   Alert Messages Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.
  • Page 15 There is no power available to the system, or power is available to the system, but the system is not powered Blinking The system has detected an error. Power is on, and the system is operational. Blinking The indicator has been activated to identify the system in a rack. Front-Panel Indicators and Features Figure 2-2 shows the controls, indicators, and connectors located behind the bezel on the system's front panel:...
  • Page 16: Back Panel Features

    The two identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue identification indicator on the front and back blinks until one of the buttons is pushed again. The front panel also incorporates a USB connector, a video connector, and a PS/2 connector to connect a mouse and keyboard using a Y-cable (see Figure 2- Back-Panel Features...
  • Page 17: Power Supply Features

    Drive being prepared for removal The green power-on/fault indicator blinks 2 times per second. Drive ready for insertion or removal Both drive indicators are off. Drive being prepared for operation The green power-on/fault indicator is on. Drive predicted failure The power-on/fault indicator slowly blinks green, amber, and off. Drive failed The amber power-on/fault indicator blinks 4 times per second.
  • Page 18 If the problem persists, "Getting Help." Defective server management card or Replace the expansion card. See "Installing Expansion Error: Dell Remote Access Card initialization system board. Cards" in "Installing System Board Options." If the problem failure persists, replace the system board. See "Getting Help."...
  • Page 19 Create a utility partition on the boot hard drive. See "Using Utility partition not available no utility partition exists on the boot hard the Dell OpenManage Server Assistant CD" in your User's drive. Guide. Type of controller has changed since...
  • Page 20: System Beep Codes

    Out-of-date firmware. Update the system firmware. See "Using the Dell Warning! Firmware is out-of-date, please update OpenManage Server Assistant CD" in your User's Guide for information on updating the system firmware.
  • Page 21: Warning Messages

    4-2-1 No timer tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected Ensure that all expansion cards are properly seated, and then reboot the system. mode 4-3-1 Improperly seated or faulty Remove and reseat the memory modules. See "Installing Memory Modules"...
  • Page 22: Finding Software Solutions

    Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Installing and Configuring Software   Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
  • Page 23 Table 3-1. IRQ Line Assignment Defaults IRQ Line Used By/Available IRQ0 Used by the system timer IRQ1 Used by the keyboard controller IRQ2 Used by the second interrupt controller to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Used by serial port 1 (COM1 and COM3) IRQ5 Used by embedded server management hardware IRQ6...
  • Page 24: Running The System Diagnostics

    2.  From the utility partition's main menu, select the Run System Diagnostics option. See "Utility Partition" in "Using the Dell OpenManage Server CD" in the User's Guide for additional information about the utility partition. To run the system diagnostics from the diskettes, perform the following steps: 1.
  • Page 25: How To Use The System Diagnostics

    interaction and that do not take a long time to run. You should choose this option first to increase the chance of tracing the source of the problem quickly. To test a particular device, select Test One Device. For a complete check of the system, select Test All Devices and then select Extended Tests. To check a particular area of the system, choose Advanced Testing.
  • Page 26: Error Messages

    Tests Allows you to select individual devices to tailor the testing process to your particular needs. You can choose one or more devices from the list. When you choose Tests, four options are displayed: Run Tests, Select, Parameters, and Help. Select Allows you to choose one or more devices from a particular device group.
  • Page 27: Troubleshooting Your System

    Back to Contents Page Troubleshooting Your System  Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Safety First—For You and Your System   External Connections   Checking Basic System Problems   Start-Up Routine   Checking the Equipment   Responding to a System Management Alert Message   Inside the System   Removing and Replacing the Front Bezel   Opening the System Doors   Troubleshooting a Wet System...
  • Page 28: Start-Up Routine

    4.  Reconnect the system to the electrical outlet or PDU. If the system is still not receiving power, plug the system into another electrical outlet on the PDU. If it still is not receiving power, try another PDU. 5.  Is the monitor working properly? "Troubleshooting the Video Subsystem."...
  • Page 29: Troubleshooting The Basic I/O Functions

    1.  Look at the keyboard and the keyboard cable for any signs of damage. 2.  Press and release each key on the keyboard. If the keyboard and its cable appear to be free of physical damage, and the keys work, go to step 4. If the keyboard or its cable are damaged, continue to step 3.
  • Page 30: Inside The System

    System error message indicates problem Device connected to the port not working Action 1.  Enter the System Setup program and check that the USB ports are enabled. See "Using the System Setup Program" in the User's Guide for instructions. 2.  If possible, swap the interface cable with a known working cable. If the problem is resolved, the interface cable must be replaced.
  • Page 31: Removing And Replacing The Front Bezel

    The system board can accommodate one or two microprocessors. A riser board accommodates one or two PCI expansion cards. Up to four memory modules may be installed on the system board. The hard-drive bays provide space for up to three 1-inch SCSI hard drives or two IDE hard drives. SCSI hard drives are connected to a SCSI host adapter on the system board through the SCSI backplane board.
  • Page 32: Troubleshooting A Wet System

    1.  Observe the precautions in "Safety First—For You and Your System," found earlier in this section. Also observe the safety instructions in the System Information document. 2.  Slide the system out of the rack. 3.  If the front bezel is installed, remove the front bezel (see "Removing and Replacing the Front Bezel").
  • Page 33: Troubleshooting The System Battery

    3.  Run the system board tests in the system diagnostics. If the tests did not complete successfully, see "Getting Help" for instructions on obtaining technical assistance. Troubleshooting the System Battery Problem Error message shows problem with the battery System Setup program loses system configuration information System date and time do not stay current Action 1.
  • Page 34: Troubleshooting A Cooling Fan

    4.  To install the replacement power supply, align the stud on the side of the power supply (see Figure 5-5) with the corresponding notch in the chassis, and then lower the power supply into the chassis. 5.  Slide the power supply toward the PDB until the power supply connector is fully seated in the PDB connector. Troubleshooting a Cooling Fan Problem Front-panel amber fault indicator or bezel amber caution indicator is on...
  • Page 35: Troubleshooting System Memory

    Action 1.  Shut down the system and open the system doors (see "Opening the System Doors"). 2.  Verify that each expansion card is firmly seated in its connector. 3.  Verify that the expansion-card riser board is seated in its connector on the system board. 4.
  • Page 36: Troubleshooting The System Board

    Troubleshooting the System Board Problem Error message indicates system board problem Action 1.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2.  Open the system doors (see "Opening the System Doors"). 3.  Remove all expansion cards. 4.
  • Page 37: Troubleshooting An External Scsi Tape Drive

    2.  Verify that any required SCSI device drivers are installed on the hard drive and are configured correctly. For instructions on installing and configuring device drivers for the system's integrated SCSI host adapter, see "Using the Dell OpenManage Server Assistant CD" in the User's Guide.
  • Page 38 NOTE: If your system has an RAID controller card installed, reboot the system and press <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on the utility. See the documentation supplied with the controller for information on the configuration utility. 2.  Check that the primary SCSI channel is enabled, and reboot the system. 3.
  • Page 39 CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 6.  Reseat the ROMB card in its socket (see "Installing a ROMB Card" in "Installing System Board Options"). Figure 6-1 for the location of the ROMB card. 7.
  • Page 40: Installing System Board Options

    Back to Contents Page Installing System Board Options Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Installing Expansion Cards   Installing Memory   Installing Microprocessors   Installing a ROMB Card   Replacing the System Battery This section describes how to install expansion cards, memory modules, a microprocessor, or a ROMB card. This section also includes instructions for replacing the system battery.
  • Page 41: Installing An Expansion Card

    Installing Expansion Cards Expansion cards are installed on the system's riser board (see Figure 6-2). The riser board plugs into the RISER connector on the system board (see Figure 6- 1) and is considered an extension of the system board. Your system is available with two different riser board configurations (see Figure 6-2): Two 64-bit, 66-MHz expansion slots One 64-bit, 66-MHz expansion slot (PCI2) and one 32-bit, 33-MHz expansion slot (PCI1) for 5-V cards You can install only half-length PCI cards in the lower expansion slot (PCI2).
  • Page 42: Removing An Expansion Card

    4.  Remove the filler bracket from the expansion slot. 5.  Install the new expansion card: a.  Lower the card into the system. If the card is a full-length card, you may need to guide the front edge of the card into the full-length card support bracket (see Figure 6-3). b.
  • Page 43: Memory Module Installation Guidelines

    Memory Module Installation Guidelines Starting with the socket farthest from the system power supply bay, the memory module sockets are labeled BANK1_DIMM_A, BANK1_DIMM_B, BANK2_DIMM_A, and BANK2_DIMM_B (see Figure 6-4). When you install memory modules, follow these guidelines: You must install memory modules in matched pairs. Install a pair of memory modules in bank 1 before installing a second pair in bank 2.
  • Page 44: Removing Memory Modules

    To install a memory module, perform the following steps: 1.  Press down and outward on the ejectors on the memory module socket, as shown in Figure 6-5, to allow the memory module to be inserted into the socket. Figure 6-5. Installing a Memory Module  ...
  • Page 45 CAUTION: Before you perform this procedure, you must turn off the system and disconnect it from its electrical outlet. For more information, see "Safety First— For You and Your System" in "Checking Inside the System." 1.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 1.
  • Page 46 NOTICE: Positioning the microprocessor incorrectly can permanently damage the chip and the system when you turn on the system. 8.  Install the microprocessor chip in the socket (see Figure 6-10). a.  If the release lever on the microprocessor socket is not all the way up, move it to that position now. NOTICE: When placing the microprocessor chip in the socket, be sure that all of the pins on the chip go into the corresponding holes of the socket.
  • Page 47 11.  Close the system doors. 12.  Reconnect your system and peripherals to their electrical outlets, and turn them on. As the system boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program.
  • Page 48: Replacing The System Battery

    5.  Secure the ROMB card with the thumbscrew (see Figure 6-12). 6.  Check that the ROMB back-up battery (see Figure 6-12) is connected to the ROMB card. 7.  If necessary, connect the ROMB battery cable. 8.  Close the system covers. 9.  Reconnect the system and peripherals to their power sources, and turn them on.  10.
  • Page 49 6.  Close the system doors. 7.  Reconnect the system and any attached peripherals to their electrical outlets, and turn them on. 8.  Enter the System Setup program to confirm that the battery is operating properly (see "Using the System Setup Program" in the User's Guide). 9.
  • Page 50: Before You Begin

    Back to Contents Page Installing Drives Dell™ PowerEdge™ 1650 Systems Installation and Troubleshooting Guide    Installing SCSI Hard Drives   Installing an IDE Hard Drive   Installing a CD Drive   Installing a Diskette Drive   Connecting External SCSI Hard Drives   Connecting an External SCSI Tape Drive   Configuring the Boot Device Your system features an internal hard-drive bay that contains up to three SCSI hard drives or two IDE hard drives. Your system also features two peripheral bays that can be used for an optional CD drive and a 3.5-inch diskette drive.
  • Page 51: Removing A Scsi Hard Drive

    5.  Close the hard-drive handle to lock the drive in place. 6.  Replace the front bezel, if it was removed in step 2. 7.  Install any required SCSI device drivers (see "Installing and Configuring SCSI Drivers" in the User's Guide for information). 8.
  • Page 52: Installing A Cd Drive

    12.  Replace the front bezel, it it was removed in step 2. Installing a CD Drive The optional CD drive is contained in a carrier that slides into the peripheral bay. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information document. 1.
  • Page 53 Ensure that you do not damage the ribbon cable at the back of the drive. Figure 7-4. Installing a Diskette Drive   7.  Connect the drive data cable to the connector labeled "FLOPPY" on the SCSI backplane (or system board, if your system has IDE hard drives installed). 8.
  • Page 54: Configuring The Boot Device

    Therefore, you should enable the tape drive's termination if it is the last device in a chain of devices (or sole device) connected to the SCSI controller. 4.  Install the controller card in an expansion slot (see "Installing Expansion Cards" in "Installing System Board Options"). 5.
  • Page 55: Getting Help

      Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1.
  • Page 56 Numbers." TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.
  • Page 57: Dell Contact Numbers

    Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 58 Country Code: 32 Corporate Sales 02 481 91 00 02 481 92 99 City Code: 2 Switchboard 02 481 91 00 Website: support.euro.dell.com   E-mail: tech_be@dell.com   E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/   Bermuda General Support 1-800-342-0671 Brazil Customer Support, Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 International Access Code:...
  • Page 59 Switchboard 45170100 Fax Technical Support (Upplands Vasby, Sweden) 46 0 859005594 Fax Switchboard 45170117 Website: support.euro.dell.com   E-mail: den_support@dell.com   E-mail Support for Servers: Nordic_server_support@dell.com Dominican Republic General Support 1-800-148-0530 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81...
  • Page 60 Country Code: 81 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 City Code: 44 Technical Support (Dell Precision™, OptiPlex™, and Latitude™) toll free: 0120-1984-33 Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240 Business Sales Division (Up to 400 employees)
  • Page 61 Country Code: 47 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: support.euro.dell.com    E-mail: nor_support@dell.com    E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Customer Service Phone  57 95 700 Customer Care  57 95 999...
  • Page 62 City Code: 8 Website: support.euro.dell.com    E-mail: swe_support@dell.com    E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 Technical Support (Corporate) 0844 822 844 International Access Code: 00 Customer Care (Home and Small Business) 0848 802 202...
  • Page 63 Customer Technical Support (Home sales purchased via www.dell.com) toll free: 1-877-576-3355 Customer Service (Credit return authorization numbers) toll free: 1-800-624-9897 National Accounts (Computers purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): Customer Service and Technical Support (Return material authorization toll free: 1-800-822-8965...