VTech IA5864 User Manual page 41

Troubleshooting
Problem Suggestion
My Caller ID isn't
working.
My answering
machine is not
recording messages.
I cannot hear recorded
messages.
CL is flashing in the
base message display
window.
Common cure for If the unit does not seem to be responding normally, then try putting the handset in its base. If it
electronic equipment. does not seem to respond, do the following (in the order listed):
• Caller ID is a subscription service. You must subscribe to this service for this feature to work
on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller's telephone companies must use caller ID compatible equipment.
• Make sure system is turned ON (the ON/OFF key is illuminated).
• Make sure the announce only feature is set to OFF.
• Using the base volume control, raise the volume to a comfortable listening level.
• You need to set the day and time. Refer to the section(s) on setting day and time in this
user's manual.
Make sure announce only feature is set to OFF
•
1. Disconnect the power to the base.
2. Disconnect the handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the base.
5. Re-install the battery(ies).
6. Wait for the handset to re-establish its link with the base. To be safe, allow up to one minute for
this to take place.
www.vtechphones.com ADDITIONAL INFO 41