Gamry Instruments eQCM 10M Operator's Manual page 3

Please visit our service and support page at www.gamry.com/service-support/. This page contains
information on installation, software updates, and training. It also contains links to the latest available
documentation. If you cannot find the information you need from our website, contact us via email using
the link provided on our website. Alternatively, you can contact us one of the following ways:
Internet
Telephone (215) 682-9330, 9:00 AM–5:00 PM, US Eastern Standard Time
Please have your instrument model and serial numbers available, as well as any applicable software and
firmware revisions.
If you have problems in installation or use of a system containing an eQCM10M, try to call from a phone
next to your computer, where you can type and read the screen while talking to us.
We will be happy to provide a reasonable level of free support for registered users of the eQCM10M.
Reasonable support includes telephone assistance covering the normal installation, use and simple
customization of a computerized system containing an eQCM10M connected to a Windows
computer.
A service contract that extends both the hardware warranty and software update period is available at an
additional charge. Software updates do not include software enhancements offered to our customers at
additional cost.
Enhancements to the eQCM10M and Gamry's standard applications software that require significant
engineering time on our part can be performed on a contract basis. Contact us with your requirements.
Gamry Instruments, Inc. warrants to the original user of this product that it shall be free of defects
resulting from faulty manufacture of the product or its components for a period of two years from the
original shipment date of your purchase.
Gamry Instruments, Inc. makes no warranties regarding either the satisfactory performance of the eQCM
10M including the software provided with this product or the fitness of the product for any particular
purpose. The remedy for breach of this Limited Warranty shall be limited solely to repair or replacement,
as determined by Gamry Instruments, Inc., and shall not include other damages.
Gamry Instruments, Inc. reserves the right to make revisions to the system at any time without incurring
any obligation to install same on systems previously purchased. All system specifications are subject to
change without notice.
There are no warranties which extend beyond the description herein. This warranty is in lieu of, and
excludes any and all other warranties or representations, expressed, implied or statutory, including
merchantability and fitness, as well as any and all other obligations or liabilities of Gamry
Instruments, Inc; including but not limited to, special or consequential damages.
This Limited Warranty gives you specific legal rights and you may have others, which vary from state to
state. Some states do not allow for the exclusion of incidental or consequential damages.
If You Have Problems
www.gamry.com/service-support/
(877) 367-4267 Toll Free US & Canada Only
Limited Warranty
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