Troubleshooting Tips - GE PROFILE Series Quick Use & Care

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Refrigerator does not operate
Vibration or rattling (slight vibration is
normal)
Motor operates for long periods or
cycles on and off frequently. (Modern
refrigerators with more storage space and
a larger freezer require more operating
time. They start and stop often to
maintain even temperatures.)
Refrigerator or freezer compartment too
warm
Frost or ice crystals on frozen food (frost
within package is normal)
Divider between refrigerator and freezer
compartments feels warm
Automatic ice maker does not work
Ice cubes have odor/taste
Small or hollow cubes
Slow ice cube freezing
Frequent 'buzzing sound"
Orange glow in the freezer
Cube dispenser does not work
Water has poor taste/odor
Water in first glass is warm
Possible Causes
Refrigerator in defrost cycle.
Either or both controls set to OFF.
Refrigerator is unplugged.
The fuse is blown/circuit breaker is tripped.
Refrigerator is in showroom mode.
Rollers need adjusting.
Normal when refrigerator is first plugged in.
Often occurs when large amounts of food are
placed in refrigerator.
Door left open.
Hot weather or frequent door openings.
Temperature controls set at the coldest setting.
Temperature control not set cold enough.
Warm weather or frequent door openings.
Door left open.
Door left open.
Too frequent or too long door openings.
Automatic energy saver system circulates
warm liquid around front edge of freezer
compartment.
Ice maker power switch is in the OFF position.
Water supply turned off or not connected.
Freezer compartment too warm.
Piled up cubes in the storage bin cause the ice
maker to shut off.
Ice cubes stuck in ice maker.
Ice storage bin needs cleaning.
Food transmitting odor/taste to ice cubes.
Interior of refrigerator needs cleaning.
Water filter clogged.
Door left open.
Temperature control not set cold enough.
Ice maker power switch is in the 1 (on) position,
but the water supply to the refrigerator has not
been connected.
Defrost heater is on.
Ice maker turned off or water supply turned off.
Ice cubes are frozen to ice maker feeler arm.
An item is blocking or has fallen into the ice chute
inside the top door bin of the freezer.
Irregular ice clumps in storage container.
Dispenser is LOCKED.
Water dispenser has not been used for a long
time.
Normal when refrigerator is first installed.
Water dispenser has not been used for a long
time.
Water system has been drained.
What To Do
Wait about 30 minutes for defrost cycle to end.
Set the controls to a lower temperature setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Unplug the refrigerator and plug it back in.
See Rollers section of the Owner's Manual found at
www.GEAppliances.com.
Wait 24 hours for the refrigerator to completely cool down.
This is normal.
Check to see if package is holding door open.
This is normal.
See About the controls section of the Owner's Manual found at
www.GEAppliances.com.
See About the controls section of the Owner's Manual found at
www.GEAppliances.com.
Set the temperature control one step colder. See About the
controls section of the Owner's Manual found at www.
GEAppliances.com.
Check to see if package is holding door open.
Check to see if package is holding door open.
This is normal.
This helps prevent condensation on the outside.
Set the power switch to the ON position.
See Installing the water line section of the Owner's Manual
found at
www.GEAppliances.com.
Wait 24 hours for the refrigerator to completely cool down.
Level cubes by hand.
Turn off the ice maker, remove cubes, and turn the ice maker
back on.
Empty and wash bin. Discard old cubes.
Wrap foods well.
See Care and cleaning section of the Owner's Manual found
at
www.GEAppliances.com.
Replace filter cartridge with new cartridge or with plug.
Check to see if package is holding door open.
See About the controls section of the Owner's Manual found
at
www.GEAppliances.com.
Set the power switch to the 0 (off) position. Keeping it in the 1 (on)
position will damage the water valve.
This is normal.
Turn on ice maker or water supply.
Remove cubes.
Remove any item that might be blocking, or has fallen into, the
chute.
Break up with fingertip pressure and discard remaining clumps.
Freezer may be too warm. Adjust the freezer control to a colder
setting, one position at a time, until clumps do not form.
Press and hold the LOCK CONTROLS pad for 3 seconds.
Dispense water until all water in system is replenished.
Wait 24 hours for the refrigerator to completely cool down.
Dispense water until all water in system is replenished.
Allow several hours for replenished supply to chill.
GEAppliances.com
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