Troubleshooting Tips - GE GTE18N Owner's Manual & Installation Instructions

Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If
needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
In Canada visit GEAppliances.ca or call 800.561.3344.
Problem
Refrigerator compartment
light does not work
Hot air from bottom of
refrigerator.
Food freezing in the
refrigerator
Orange glow in the freezer
Door bins do not fit in the
door
Controls do not light up
controls.
Freezer door pops open
when refrigerator door is
closed
Door does not close by
itself
Refrigerator does not
operate
Vibration or rattling (slight
vibration is normal)
Motor operates for long
periods or cycles on and
off frequently (Modern
refrigerators with more
storage space and a larger
freezer require more
operating time. They start
and stop often to maintain
even temperatures.)
Refrigerator or freezer
compartment too warm
18
Possible Causes
No power at outlet.
Light bulb burned out or loose.
Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under
the refrigerator. Some floor coverings
will discolor at these normal and safe
temperatures.
Food too close to the air vent at the
back of the refrigerator.
Refrigerator control is set too cold.
Defrost heater is on.
The freezer door bins are a different
size than the refrigerator door bins.
Some models do not have lighted
controls.
Refrigerator light bulb burned out or
loose.
This is normal if, after popping open,
the freezer door closed on its own.
Leveling legs need adjusting.
Refrigerator in defrost cycle.
Refrigerator control in 1 (off) position.
Refrigerator is unplugged.
The fuse is blown/circuit breaker is
tripped.
Refrigerator is not resting on all four
rollers.
Normal when refrigerator is first
plugged in.
Often occurs when large amounts of
food are placed in refrigerator.
Door left open.
Hot weather or frequent door openings.
Temperature controls set at the coldest
setting.
Temperature control not set cold
enough.
Warm weather or frequent door
openings.
Door left open.
Freezer door popped open.
What To Do
Replace fuse or reset the breaker.
See Replacing the light bulbs.
Move the food away from the air vent (near the
controls).
Move the refrigerator control to a warmer
Temperature setting one increment at a time.
This is normal.
Try to install the bins in both doors.
If you can read white numbers on the control
setting, the model does not have lighted
See Replacing the light bulbs.
This indicates that there is a good seal on
automatically close after popping open, the rollers
need adjusting. See Rollers and Leveling Legs.
See Rollers and Leveling Legs.
Wait about 40 minutes for defrost cycle to end.
temperature setting.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Adjust leveling legs (See Rollers and Leveling
Legs).
Wait 24 hours for the refrigerator to completely
cool down.
This is normal.
Check to see if package is holding door open.
This is normal.
See About the controls.
See About the controls .
Set the temperature control one step colder. See
About the controls.
Check to see if package is holding door open.
refrigerator door is closed.
49-1000592 Rev. 3