Canon PRO-310 Series Online Manual
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Canon PRO-310 Series Online Manual

Canon PRO-310 Series Online Manual

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Summary of Contents for Canon PRO-310 Series

  • Page 1 PRO-310 series Online Manual English...

  • Page 2: Table Of Contents

    Contents Symbols Used in This Document..........14 Trademarks.
  • Page 3 Obtaining the Latest Printer Driver..........Delete the Unnecessary Canon IJ Printer from the Printer List......137 Before Installing the Printer Driver.
  • Page 4 Printing Templates Such as Lined or Graph Paper........140 Printing from Smartphone/Tablet.
  • Page 5 Registering a Changed Printing Profile..........206 Changing the Printer Operation Mode.
  • Page 6 Adjustments for Better Print Quality......... 277 Maintenance Procedure.
  • Page 7 Vertical Line Next to Image............343 Cannot Configure Network Settings.
  • Page 8 No Ink Level Appears in Canon IJ Status Monitor (Windows)....... .
  • Page 9 1261..............455 1300.
  • Page 10 1699..............488 1700.
  • Page 11 3443..............523 3444.
  • Page 12 6700..............556 6701.
  • Page 13 8300..............589 B400.

  • Page 14: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.

  • Page 15: Trademarks

    Trademarks • Microsoft, Excel, Internet Explorer, Microsoft Edge, Microsoft Store, OneDrive, PowerPoint, Windows and Windows Vista are trademarks of the Microsoft group of companies. • Mac, Mac OS, macOS, OS X, AirPort, App Store, AirPrint, the AirPrint logo, Safari, Bonjour, iPad, iPad Air, iPad mini, iPadOS, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S.

  • Page 16: Licenses

    Licenses Copyright (c) 2003-2015 Apple Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 17 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
  • Page 18 3. You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and 4.
  • Page 19 such warranty or additional liability. END OF TERMS AND CONDITIONS ---- Part 1: CMU/UCD copyright notice: (BSD like) ----- Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright 1996, 1998-2000 The Regents of the University of California All Rights Reserved Permission to use, copy, modify and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appears in all copies and that both...
  • Page 20 ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----- Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 21 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 5: Sparta, Inc copyright notice (BSD) ----- Copyright (c) 2003-2012, Sparta, Inc All rights reserved.
  • Page 22 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 23 OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;...
  • Page 24 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
  • Page 25 ---- Part 12: Arista Networks copyright notice (BSD) ---- Copyright (c) 2013, Arista Networks, Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 26 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of VMware, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 27 PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 28 Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software. THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
  • Page 29 David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 30 This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this.
  • Page 31 ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation.
  • Page 32 - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. - Neither the name of ARM nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 33 ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD OF those given above. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
  • Page 34 PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE...
  • Page 35 The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
  • Page 36 THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
  • Page 37 THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
  • Page 38 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 39 Disclaimer: IMPORTANT: This Apple software is supplied to you, by Apple Inc. ("Apple"), in your capacity as a current, and in good standing, Licensee in the MFi Licensing Program. Use of this Apple software is governed by and subject to the terms and conditions of your MFi License, including, but not limited to, the restrictions specified in the provision entitled "Public Software", and is further subject to your agreement to the following additional terms, and your agreement that the use, installation, modification or redistribution of this Apple software...
  • Page 40 ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Copyright (C) 2009 Apple Inc. All Rights Reserved. Copyright (c) 2012-2013 Apple Inc. All rights reserved. Copyright (C) 2013 Apple Inc. All Rights Reserved. The following applies only to products supporting the cloud service (formerly known as PIXUS Cloud Link, PIXMA Cloud Link, or MAXIFY Cloud Link).
  • Page 41 -----------------Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

  • Page 42: Basic Operations

    Basic Operations Printer Parts Front Back / Side Inside Operation Panel Using the Printer Turning the Printer On and Off LCD and Operation Panel Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing/Removing a Printable Disc...

  • Page 43: Printer Parts

    Printer Parts Front Back / Side Inside Operation Panel...

  • Page 44: Front

    Front A: Top Cover Open to replace an ink tank or to remove jammed paper inside the printer. B: Top Feed Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
  • Page 45 Operation Panel G: Paper Output Tray Printed paper is ejected. Open it before printing. H: Output Tray Extension Open to support ejected paper. I: Paper Output Support Pull out to support ejected paper. J: Multi-purpose Tray Guide Place the multi-purpose tray here. K: Multi-purpose Tray Storage Compartment The multi-purpose tray supplied with the printer can be stored here.

  • Page 46: Back / Side

    Back / Side A: Paper Support Pull out to load paper in the manual feed tray. B: Manual Feed Tray Load one sheet of 8" x 10" (20 x 25 cm) size paper or larger, or thick paper at a time. Loading Paper in the Manual Feed Tray C: Paper Jam Clearing button Press this button when removing paper jammed in the manual feed tray.
  • Page 47 • Do not plug in or unplug the USB cable or LAN cable while the printer is printing with the computer. This • can cause trouble.

  • Page 48: Inside

    Inside A: Print Head Lock Lever Locks the print head into place. B: Print Head Holder Install the print head here. Important • Do not raise the print head lock lever after installing the print head. • Note • For details on replacing an ink tank, see •...

  • Page 49: Operation Panel

    Operation Panel A: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. B: HOME button Used to display the HOME screen. LCD and Operation Panel C: Back button Returns the LCD to the previous screen. D: OK button Finalizes the selection of a menu or setting item.

  • Page 50: Using The Printer

    Using the Printer Turning the Printer On and Off LCD and Operation Panel Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing/Removing a Printable Disc...

  • Page 51: Turning The Printer On And Off

    Turning the Printer On and Off Checking that Power Is On Turning on the printer Turning off the printer Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note •...

  • Page 52: Turning Off The Printer

    Turning off the printer 1. Press the ON button to turn the printer off. 2. Check that both the ON lamp and LCD display are off. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. •...

  • Page 53: Placing Multi-Purpose Tray

    Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing/Removing a Printable Disc...

  • Page 54: Cautions When Printing With Multi-Purpose Tray

    Cautions When Printing with Multi-purpose Tray Cautions Common to using Multi-purpose Tray • Be sure to use the multi-purpose tray supplied with this printer. • • Do not mount the multi-purpose tray while the printer is in operation. • • Do not remove the multi-purpose tray while the printer is in operation. Doing so may damage the •...

  • Page 55: Placing/Removing A Printable Disc

    Placing/Removing a Printable Disc • Before Placing a Printable Disc • Placing a Printable Disc • Removing a Printable Disc Before Placing a Printable Disc A printable disc differs from regular disc (BD/DVD/CD, etc.) in that its label surface has been specially processed or printing by an inkjet printer.
  • Page 56 Note • If test printing is executed onto test printing paper, depending on the paper type, the printer may not • be able to read its size correctly, preventing the border areas from being printed. Test printing paper should be used for purposes of checking the envisioned layout. 1.
  • Page 57 4. Place printable disc on multi-purpose tray. Important • Check that there is no dirt on the multi-purpose tray before placing a printable disc on it. • • When placing a printable disc on the multi-purpose tray, do not touch the printing surface of the •...
  • Page 58 2. While pressing down lock with printable disc, insert top of printable disc into slits (E). 5. Place multi-purpose tray on multi-purpose tray guide. 6. Insert multi-purpose tray straight in in horizontal direction until arrow ( ) on multi- purpose tray guide is approximately aligned with arrow ( ) on multi-purpose tray.

  • Page 59: Removing A Printable Disc

    Note • The multi-purpose tray may be ejected after a certain amount of time passes. In such a case, follow • the on-screen instructions to place the multi-purpose tray again. Removing a Printable Disc 1. Pull out multi-purpose tray. 2. Close the multi-purpose tray guide. Important •...
  • Page 60 3. While pressing down lock (A), take out printable disc from slits (B) on multi-purpose tray, and remove it. Important • Do not touch the printing surface when removing the disc from the multi-purpose tray. • Note • Allow the printing surface to dry before removing the disc. If you see printing on the multi- •...

  • Page 61: Related Information

    4. Insert multi-purpose tray straight into multi-purpose tray storage compartment. When not using the multi-purpose tray, store it in the multi-purpose tray storage compartment. Related Information Cautions When Printing with Multi-purpose Tray Print Area (Printable Discs)

  • Page 62: Printing

    Printing from Chromebook Printing from Printer Printing Templates Such as Lined or Graph Paper Printing from Smartphone/Tablet Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) About Mopria® Printing with Canon Print Service Using Cloud Service...

  • Page 63: Printing From Your Computer (Macos)

    Printing from Your Computer (macOS) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Printing Using AirPrint...

  • Page 64: Basic Printing Setup

    Basic Printing Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: Check that printer is turned on Load paper in printer 3. Select the printer Select your model from the Printer list in the Print Dialog.
  • Page 65 6. Select the media type For Media Type, select the same paper type loaded in the printer. Important • In the Presets section, click Save Current Settings as Preset... to register the specified settings. 7. Select the paper source For Paper Source, select the setting that matches your purpose. 8.
  • Page 66 9. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media. Important • If you are performing large-format printing, make sure that the ink tank has plenty of remaining ink. •...

  • Page 67: Paper Settings On The Printer Driver And The Printer (Media Type)

    Photo Paper Pro Premium Matte A ProPremiumMatteA Commercially available papers When you use non-genuine Canon paper, you can print easily by using the existing settings that have been prepared on the printer's operation panel and in the printer driver. Paper information regis-...
  • Page 68 Note • If you have added a new media type using the Media Configuration Tool, open the Canon IJ Printer Utility2, and from Media Information, select Update Media Information (Correct Media Information) and carry out a driver media information update.

  • Page 69: Paper Settings On The Printer Driver And The Printer (Paper Size)

    Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Paper Size in the printer driver Paper information registered on the printer 4 x 6 KG/4"x6"(10x15)
  • Page 70 Super B 13"x19" (Super B) Tabloid 11"x17"(28x43cm) Tabloid Margin 25 11"x17"(28x43cm) US Legal Legal US Letter Letter US Letter Margin 25 Letter Custom Size Any size...

  • Page 71: Various Printing Methods

    Various Printing Methods Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Printing on Postcards Changing the Clear Coating Settings Setting Paper Dimensions (Custom Size) Perform Long-form Printing Setting the Stapling Margin Scaling the Printing to Fit the Paper Size Switching the Paper Source to Match the Purpose...

  • Page 72: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order Collate Sheets + Reverse Collate Sheets + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
  • Page 73 When you select Reverse, printing starts from the last page. When you select Automatic or Normal, printing starts from the first page. 5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important •...

  • Page 74: Perform Borderless Printing

    Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 75 • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used. • When the ratio of the height to the width differs from the image data, a portion of the image may not be printed depending on the size of the media used.

  • Page 76: Scaled Printing

    Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scaling box, and click OK. Note •...

  • Page 77: Page Layout Printing

    Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout in the Print Dialog 2.
  • Page 78 Border To print a page border around each document page, select a type of page border. Reverse Page Orientation Turn this on to change the paper orientation. Flip Horizontally Turn this on to reverse left and right of the document. 4.

  • Page 79: Printing On Postcards

    Printing on Postcards This section describes the procedure for printing on postcards. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. •...

  • Page 80: Changing The Clear Coating Settings

    Changing the Clear Coating Settings When you execute clear coating, the printer applies Chroma Optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness. This section explains procedures for changing the clear coating settings. 1. Select Advanced Paper Settings from Printer Options in the Print Dialog 2.
  • Page 81 None Printing will proceed without clear coating. Compared to if clear coating is applied, the image quality may deteriorate, or the printed surface may be damaged. Note • Select None if clear-coating is not required, such as when laminating after printing. Important •...

  • Page 82: Setting Paper Dimensions (Custom Size)

    Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1.

  • Page 83: Perform Long-Form Printing

    Perform Long-form Printing This section describes the procedure for printing on long sheets of paper that exceed 990.6 mm. 1. Registering the custom paper size From Paper Size, use Manage Custom Sizes... to register the paper size that you want to use. 2.

  • Page 84: Setting The Stapling Margin

    Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Page Processing from Printer Options in the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note •...
  • Page 85 When you perform print, the data is printed with the specified margin width and staple side. Important • When borderless printing is enabled, Margin and Stapling Side appear grayed out and are unavailable.

  • Page 86: Scaling The Printing To Fit The Paper Size

    Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software.
  • Page 87 Turn on Scale to Fit Paper Size. Then in Destination Paper Size, select the paper size that is actually loaded in the printer. 4. If necessary, turn on Scale Down Only If you turn on Scale Down Only, the document will be reduced to fit the paper size when the document size is larger than the page size.

  • Page 88: Switching The Paper Source To Match The Purpose

    Switching the Paper Source to Match the Purpose In this printer, there are two paper sources, a manual feed tray and a top feed. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1.

  • Page 89: Changing The Print Quality And Correcting Image Data

    Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Grayscale Printing Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile Adjusting Tone...

  • Page 90: Setting The Print Quality Level (Custom)

    Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from Printer Options in the Print Dialog 2. Select the print quality Select Custom for Print Quality.

  • Page 91: Grayscale Printing

    To print in grayscale using only black and gray ink, you need to add Photo Paper (Grayscale Printing) or Fine Art Paper (Grayscale Print) as a new paper type using the Media Configuration Tool in advance, update the printer driver's media information by selecting Media Information from the Canon IJ Printer Utility2.
  • Page 92 1. Select Quality & Media from Printer Options in the Print Dialog 2. Select the media type In Media Type, select Photo Paper (Grayscale Printing) or Fine Art Paper (Grayscale Print). 3. Complete the setup Click Print. When you execute print, the document is converted to grayscale data. It allows you to print the color document in monochrome.

  • Page 93: Specifying Color Correction

    When you want to print by using the color space of the image data effectively or by specifying a printing ICC profile from your application software, select ColorSync. When you want to print by having the printer driver correct the colors, select Canon Color Matching. The procedure for specifying color correction is as follows: 1.
  • Page 94 • Depending on the application software, when a printing ICC profile is specified from that application software, Canon Color Matching cannot be selected because ColorSync is selected automatically. • The Quality & Media setting is necessary even when ColorSync or Canon Color Matching is selected.

  • Page 95: Optimal Photo Printing Of Image Data

    Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.
  • Page 96 Related Topic Interpreting the ICC Profile...

  • Page 97: Adjusting Colors With The Printer Driver

    Important • When printing using printer driver matching, Canon recommends that you set the monitor and the environment light as follows: Monitor...
  • Page 98 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...

  • Page 99: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)

    ICC profile and a printing ICC profile in the image data. Even if you print using a printing ICC profile that you created yourself or one for special Canon paper, be sure to select color management items from your application software.
  • Page 100 • If you think that the colors displayed on the monitor are different from the printed results, go to Quality & Media, and then select No Color Correction in Rendering Intent. 3. Complete the setup Click Print. When you execute print, the printer uses the color space of the image data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction...

  • Page 101: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)

    Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1.
  • Page 102 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...

  • Page 103: Interpreting The Icc Profile

    Interpreting the ICC Profile When specifying an ICC profile for this printer, specify an ICC profile according to the print output media. The ICC profiles installed for this printer appear as follows. • (1) : Printer model • (2) : Media type This media name corresponds to the following media type: Baryta Photo Paper: Baryta Photo Paper Canvas -P: Canvas...

  • Page 104: Adjusting Tone

    Adjusting Tone When printing black and white photos, you can produce the cooling effects of cool colors and the warming effects of warm colors. Cool Tone is selected Black and White is selected Warm Tone is selected Note • If you select Photo Paper (Grayscale Printing) or Fine Art Paper (Grayscale Print) in Media Type under Quality &...
  • Page 105 Cool Tone This item adjusts color tones to cool shades (cool black). When you select Cool Tone, a value of -30 is entered for X, and a value of 0 for Y. Black and White This item adjusts color tones to neutral shades. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y.
  • Page 106 Related Topics Grayscale Printing Adjusting Brightness Adjusting Contrast...

  • Page 107: Adjusting Color Balance

    Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
  • Page 108 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Brightness Adjusting Contrast...

  • Page 109: Adjusting Brightness

    Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1.

  • Page 110: Adjusting Contrast

    Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.

  • Page 111: Printing Using Airprint

    • There are restrictions for printing with AirPrint. Please be aware in advance. If you want to use all the functions of the printer, use the Canon IJ printer driver. Checking Your Environment First, check your environment. • AirPrint Operation Environment •...

  • Page 112: Deleting Print Job

    Register the set paper size and paper type on the printer operation panel. For instructions, see "Register Paper Information." 4. Start printing from your application software The Print dialog opens. 5. Select printer Select your model from the Printer list in the Print dialog. 6.
  • Page 113 Restrictions on the AirPrint • Some paper sizes that are compatible with the Canon IJ printer driver are not compatible with AirPrint. If using these sizes, set a "custom size."...

  • Page 114: Macos Printer Driver

    macOS Printer Driver Overview of the Printer Driver Description of Print Dialog Updating the Printer Driver...

  • Page 115: Overview Of The Printer Driver

    Canon IJ Printer Driver How to Open the Printer Driver Setup Dialog Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 Displaying the Printing Status Screen Instructions for Use (Printer Driver) Deleting the Undesired Print Job...

  • Page 116: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.

  • Page 117: How To Open The Printer Driver Setup Dialog

    How to Open the Printer Driver Setup Dialog You can display the printer driver setup dialog from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.

  • Page 118: Page Setup Dialog

    Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.

  • Page 119: Print Dialog

    Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
  • Page 120 A rough indication of the remaining ink level is displayed. You can save a document in PDF (Portable Document Format) format. By starting up Canon imagePROGRAF Free Layout, it is possible to allocate multiple source documents, and display the print results in imagePROGRAF Preview.

  • Page 121: Canon Ij Printer Utility2

    The Canon IJ Printer Utility2 allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility2 You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu.

  • Page 122: Opening The Canon Ij Printer Utility2

    Opening the Canon IJ Printer Utility2 To open the Canon IJ Printer Utility2, follow the steps below. 1. Open System Settings, and select Printers & Scanners 2. Start the Canon IJ Printer Utility2 Select your model from the printer list, and click Options & Supplies..

  • Page 123: Displaying The Printing Status Screen

    Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click the printer icon displayed on the Dock.

  • Page 124: Instructions For Use (Printer Driver)

    • If you connect this printer and AirPort with a USB cable and print, you must install the latest AirPort firmware. Notes on Adding a Printer • Install the Canon printer driver on a macOS, select your model from the Add Printer dialog, and then select Canon XXX (where "XXX" is your model name) from Use → Select Software..

  • Page 125: Deleting The Undesired Print Job

    Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Settings, and select Printers & Scanners 2.

  • Page 126: Description Of Print Dialog

    Description of Print Dialog Quality & Media Color Options Advanced Paper Settings Page Processing...

  • Page 127: Quality & Media

    You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used. Note • After updating media information of the printer, start up the Canon IJ Printer Utility2 and update media information. Paper Source Select the source from which paper is supplied.

  • Page 128: Related Topics

    When printing a color document, be sure to uncheck the check box. Rendering Intent Specify the method of matching to use when selecting Canon Color Matching in Color Matching. Perceptual (Photo) Reproduces colors of general photos naturally and features smooth gradation. In addition, selecting this setting allows you to adjust colors easily using an application software.

  • Page 129: Color Options

    Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike applications dedicated to image processing.
  • Page 130 Warm Tone This item adjusts color tones to warm shades of gray (warm black). When you select Warm Tone, a value of 30 is entered for X, and a value of 0 for Y. Custom You can adjust the color tones while checking the colors in the adjustment area. To adjust the color tones, either enter values directly or click the up/down arrows.

  • Page 131: Advanced Paper Settings

    Advanced Paper Settings Use this dialog box to set detailed print settings that match the media type loaded on the printer. If the paper becomes stained during printing or if the quality of the print results is less than expected, using these settings may improve the print results.
  • Page 132 Cancel Margin Regulation Cancels the safety margin regulation when you set Media Type to Matte Photo Paper, Premium Fine Art Smooth, Premium Fine Art Rough, or Photo Paper Pro Premium Matte A from the Quality & Media menu displayed from Printer Options of the print dialog. When you check this item, the safety margin regulation is canceled, printing in a wider print area and borderless full-page printing become possible, and printing can be performed for all paper sizes.

  • Page 133: Page Processing

    Page Processing Use this dialog to adjust how much of the document extends outside the paper when full-page borderless printing is used and to specify the stapling side and stapling margin when multiple sheets of paper are being stapled together. Borderless Extension Adjusts how much of the document extends outside the paper by using the Borderless Extension slider bar.

  • Page 134: Updating The Printer Driver

    Updating the Printer Driver Installing the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...

  • Page 135: Installing The Printer Driver

    • You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet. Related Topics Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...

  • Page 136: Obtaining The Latest Printer Driver

    Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.

  • Page 137: Delete The Unnecessary Canon Ij Printer From The Printer List

    The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged on as a user with administrative rights. 1. Open System Settings, and select Printers & Scanners 2.

  • Page 138: Before Installing The Printer Driver

    Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. •...

  • Page 139: Printing From Printer

    Printing from Printer Printing Templates Such as Lined or Graph Paper...

  • Page 140: Printing Templates Such As Lined Or Graph Paper

    Printing Templates Such as Lined or Graph Paper This section describes how to print a standard form. Printable Template Form Printing Templates Printable Template Form You can print a standard form such as pattern paper that can be used for an album mount or place mat, graph paper, staff paper, a checklist, or a schedule form.
  • Page 141 • Type • Use the buttons to select the media type and press the OK button. Note • The paper type is set to Plain paper, except pattern paper. • 5. Load paper. Loading Paper in the Top Feed 6. Select Start print. The printer starts printing.

  • Page 142: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet For more on printing from a device, refer to the device's or application's instruction manual. Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) About Mopria® Printing with Canon Print Service...

  • Page 143: Printing From Ios Device (Airprint)

    Printing from iOS Device (AirPrint) Use AirPrint to print photographs, E-mails, web pages, and other documents without having to download special applications. Checking Your Environment First, check your environment. • AirPrint Operation Environment • iPhone, iPad, and iPod touch running the latest version of iOS / iPadOS •...
  • Page 144 Menu options appear. 4. Tap Print 5. Select your model name from Printer on Printer Options...

  • Page 145: Paper Size

    Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application. 6. Check Print Settings Set the number of copies to be printed and print options, as needed. Note •...
  • Page 146 Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job. • From iOS device: Tap Print Center that is displayed in multitasking mode. In the screen that appears, tap on the print job to be deleted, and then tap Cancel Printing.

  • Page 147: Handling Paper

    Handling Paper Loading Paper Paper Sources to Load Paper Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray Register Paper Information Information about Paper Media Types You Can Use Paper Load Limit Handling Paper Before Printing on Art Paper Managing Paper Information on Printer Using Media Configuration Tool...

  • Page 148: Loading Paper

    Loading Paper Paper Sources to Load Paper Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray Register Paper Information...

  • Page 149: Paper Sources To Load Paper

    Paper Sources to Load Paper The printer has two paper sources for feeding paper, the top feed (A) and manual feed tray (B). Important • The paper source used depends on the page size and media type. • Media Types You Can Use Paper Load Limit •...
  • Page 150 Load thick paper such as art paper in the manual feed tray. Loading Paper in the Manual Feed Tray...

  • Page 151: Loading Paper In The Top Feed

    Note • We recommend Canon genuine photo paper for printing photos. • • You can use general copy paper or Canon Red Label Superior WOP111 / Canon Océ Office Colour • Paper SAT213. • Print in an environment (temperature and humidity) suitable to the paper in use. For the temperature •...
  • Page 152 2. Open the paper support (A) of the top feed. 3. Open the paper output tray (B) gently. Important • If the multi-purpose tray guide (C) is open, be sure to close it. • 4. Open the output tray extension (D), then pull out the paper output support (E). 5.
  • Page 153 6. Slide the paper guides (G) to open them, and load the paper in the center of the top feed WITH THE PRINT SIDE FACING YOU. 7. Slide the paper guides (G) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
  • Page 154 • For loading long-length paper, the leading edges of paper are lifted depending on the paper • weight and printouts may be misaligned. Prevent the leading edges of paper from lifting by holding the parts protruding from the tray with your hand or other ways. 8.
  • Page 155 Note • There are various types of paper, such as paper with a special surface coating for printing photos • at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality.
  • Page 156 • When holding the postcard, hold it by the edges as much as possible, and avoid touching the printed • surface until the ink dries. • We recommend Canon genuine photo paper for printing photos. •...

  • Page 157: Loading Paper In The Manual Feed Tray

    You can load one sheet of 8" x 10" (20 x 25 cm) size paper or larger in the manual feed tray at a time. Important • For the paper types (Canon genuine paper), size, and weight/thickness that can be used with the •...
  • Page 158 5. Slide the paper guides (G) to open them, and load ONLY ONE SHEET OF PAPER in the center of the manual feed tray WITH THE PRINT SIDE FACING YOU. 6. Slide the paper guides (G) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
  • Page 159 7. Check if the paper is set properly in the manual feed tray. Make sure that the paper is set firmly against the bottom of the manual feed tray and against the paper guides by slightly jiggling the paper up and down. 8.
  • Page 160 quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and try printing again. • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper •...

  • Page 161: Register Paper Information

    Register Paper Information By registering the paper size and the media type loaded in the top feed or the manual feed tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the paper settings.
  • Page 162 Paper Settings on the Printer Driver and the Printer (Media Type) (macOS) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (macOS) When the paper settings specified when printing differ from the paper information registered in the printer: •...
  • Page 163 The printer starts printing even though the paper settings for printing and the paper information registered to the printer are different.

  • Page 164: Information About Paper

    Information about Paper Media Types You Can Use Paper Load Limit Handling Paper Before Printing on Art Paper Managing Paper Information on Printer Using Media Configuration Tool...

  • Page 165: Media Types You Can Use

    • details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.

  • Page 166: Page Sizes

    Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Media Type) (macOS) Note • When using art paper, see • Before Printing on Art Paper. Page Sizes You can use the following page sizes. Note •...
  • Page 167 ◦ Letter ◦ ◦ Legal ◦ ◦ 11"x17"(28x43cm) ◦ ◦ A4 ◦ ◦ A3 ◦ ◦ A3+ ◦ ◦ B4 ◦ ◦ 9"x13"(23x33cm) ◦ ◦ 11"x14" ◦ ◦ 13"x19" (Super B) ◦ ◦ 8"x10"(20x25cm) ◦ ◦ 10"x12"(25x30cm) ◦ ◦ 210x594mm ◦...

  • Page 168: Media Types You Cannot Use

    Media Types You Cannot Use Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper •...

  • Page 169: Paper Load Limit

    • Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Top Feed and Manual Feed Tray...
  • Page 170 In this case, load half the amount of paper or less. Note • When using non-Canon genuine specialty paper, load one sheet at a time in the top feed or manual feed tray. Paper Load Limit of Paper Output Tray...

  • Page 171: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...

  • Page 172: Before Printing On Art Paper

    Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
  • Page 173 3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.

  • Page 174: Settings

    Settings Changing Settings from Operation Panel LCD and Operation Panel Setting Items on Operation Panel Setting Administrator Password on Operation Panel Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate...

  • Page 175: Changing Settings From Operation Panel

    Changing Settings from Operation Panel LCD and Operation Panel Setting Items on Operation Panel Setting Administrator Password on Operation Panel...

  • Page 176: Lcd And Operation Panel

    LCD and Operation Panel Turning on the printer displays the HOME screen. Using the button to select an item from the menu and pressing the OK button enable you to perform each setting. A: Printer status display area Displays printer status, messages, and other information. Notification Messages B: Network Displays network status by the icon.

  • Page 177: Notification Messages

    (Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wireless router. Wi-Fi is enabled but the printer is not connected to the wireless router. Wired LAN is enabled. Wireless Direct is enabled.
  • Page 178 Press the button to display the Notice list screen to check messages.

  • Page 179: Setting Items On Operation Panel

    Setting Items on Operation Panel Note • The administrator password is required to change some setting items if it is enabled for changing • settings using the operation panel. For more on setting items which the administrator password is required: Setting Administrator Password on Operation Panel Maintenance Template print...
  • Page 180 ◦ ◦ LAN settings ◦ ◦ Other printer settings ◦ ◦ Language selection ◦ ◦ Firmware update ◦ ◦ Paper-related settings ◦ ◦ Power control ◦ ◦ Quiet setting ◦ ◦ Auto maintenance settings ◦ Administrator password settings ◦ Setting Administrator Password on Operation Panel ◦...

  • Page 181: Maintenance

    Maintenance This item is displayed on the HOME screen. • Nozzle Check • Prints out the nozzle check pattern. Checking for Nozzle Clogging • Cleaning • Select this to clean the print head. Cleaning the Print Head • Deep Cleaning •...

  • Page 182: Lan Settings

    LAN settings This item is displayed on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. Wi-Fi Wireless Direct Wired LAN Advanced Wi-Fi...
  • Page 183 IPv6 stateless address 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 3 IPv6 stateless address 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 stateless prefix length 4 IPv6 default gateway 1 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 default gateway 2 XXXX: XXXX: XXXX: XXXX:...

  • Page 184: Wireless Direct

    Wireless Direct • See settings • The network settings information of the printer appears when it is connected by the wireless direct. (Some setting items are not displayed depending on the printer settings.) Note • To show or hide the password, select Show password/Hide password in the Wireless Direct •...

  • Page 185: Wired Lan

    • Change password • Changes the password for Wireless Direct. • Connection request confirmation • Selecting ON displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer. • 2.4GHz/5GHz Switch • Sets the frequency to use. Wired LAN •...
  • Page 186 IPv6 default gateway 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX IPv6 default gateway 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX MAC address (Wired LAN) XX:XX:XX:XX:XX:XX Printer name XXXXXXXXXXXXXXX Bonjour service name XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX ("XX" represents alphanumeric characters.) •...
  • Page 187 ◦ Enable/disable Bonjour ◦ Selecting Enable allows you to use Bonjour to perform the network settings. ◦ Service name ◦ Specifies the Bonjour service name. Note • You cannot use the same service name as that already used for other LAN connected •...

  • Page 188: Security Settings

    Security settings This item is displayed when you select Printer settings from Various settings on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. •...

  • Page 189: Print Settings

    Print settings This item is displayed when you select Printer settings from Various settings on the HOME screen. • Prevent paper abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower print quality. •...
  • Page 190 ▪ Auto ▪ Automatically sets the Clear Coating area and whether to perform Clear Coating. ▪ Overall ▪ Applies Clear Coating to the entire print area including the margins outside the image area (print area). Improves the glossiness of the entire print area including the margins by applying Clear Coating to the entire surface.

  • Page 191: Other Printer Settings

    Other printer settings This item is displayed when you select Printer settings from Various settings on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password.
  • Page 192 • Keyboard layout • Enables to change the keyboard layout. • Ink level monitor • ◦ Timing for ink level notification ◦ Sets the timing of the remaining ink level notification. Selecting Check settings allows you to check the notification timing set for each color.

  • Page 193: Language Selection

    Language selection This item is displayed when you select Printer settings from Various settings on the HOME screen. Changes the language for the messages and menus on the LCD. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...

  • Page 194: Firmware Update

    Firmware update This item is displayed when you select Printer settings from Various settings on the HOME screen. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important •...

  • Page 195: Paper-Related Settings

    Paper-related settings This item is displayed when you select Printer settings from Various settings on the HOME screen. • Top feed paper settings • Set the paper size and the media type of paper loaded in the top feed. • Manual feed tray paper settings •...

  • Page 196: Power Control

    Power control This item is displayed when you select Printer settings from Various settings on the HOME screen. Allows you to turn on/off the printer automatically to save electricity. In addition, you can specify the time and day to turn it on/off. Important •...

  • Page 197: Quiet Setting

    Quiet setting This item is displayed when you select Printer settings from Various settings on the HOME screen. Enable this function on the printer if you want to reduce the operating noise, such as when printing at night. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...

  • Page 198: Auto Maintenance Settings

    Auto maintenance settings This item is displayed when you select Printer settings from Various settings on the HOME screen. Important • The administrator password is required to change settings if it is enabled for changing settings using the • operation panel. •...

  • Page 199: Reset Settings

    Reset settings This item is displayed when you select Printer settings from Various settings on the HOME screen. You can set the settings back to the default. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
  • Page 200 Note • User mode settings restricted by the security policy will not be changed. (Feature settings will not • be returned to the settings prior to security restrictions under the security policy.)

  • Page 201: Web Service Setup

    Registers/Deletes the printer to/from Canon Cloud Printing Center. ◦ Check Web service setup ◦ Make sure whether the printer is registered to Canon Cloud Printing Center. • Issue registration code • In order to link the web service and printer, obtain the registration code from the service origin.

  • Page 202: Printer Information

    Printer information This item is displayed on the HOME screen. • System information • Displays printer's system information. • Error history • Displays the error history. For more on the error code, refer to List of Support Code for Error. •...

  • Page 203: Setting Administrator Password On Operation Panel

    Setting Administrator Password on Operation Panel The administrator password can be set or canceled. Specifying the administrator password requires you to enter the password to use the items or change the settings below. • Web service setup • Security settings •...
  • Page 204 LCD, Remote UI, and other tools To change the setting using the operation panel of this printer, remote UI or a certain software, the administrator password needs to be entered. 6. Enter new administrator password. Important • When changing the password, the character is limited as follows. •...

  • Page 205: Changing Printer Settings From Your Computer (Macos)

    Changing Printer Settings from Your Computer (macOS) Registering a Changed Printing Profile Changing the Printer Operation Mode Updating Media Information in Printer Driver Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) Reducing the Printer Noise...

  • Page 206: Registering A Changed Printing Profile

    Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.

  • Page 207: Changing The Printer Operation Mode

    The procedure for configuring Custom Settings is as follows: 1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility2 Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.

  • Page 208: Updating Media Information In Printer Driver

    The procedure for updating media information is described below. Update Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2. Click Update Media Information A dialog appears. 3. Check that the media information has updated By following the dialog instructions, check that the printer is on, and then click OK.
  • Page 209 Important • Ensure that a user with administrator privileges carries out the media information update. Users other than administrators can check if a media information update is required, but cannot carry out the update itself. • When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.

  • Page 210: Correcting Media Information In Printer Driver (When Printer Used In Shared Environment)

    The procedure for correcting media information is described below. Correct Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2. Click Correct Media Information After checking whether or not the printer driver's media information is correct, a message will be displayed.

  • Page 211: Reducing The Printer Noise

    Reducing the Printer Noise The quiet mode allows you to reduce the operating noise of this printer. Select when you wish to reduce the operating noise of the printer at night, etc. Using this function may lower the print speed. 1.

  • Page 212: Changing Printer's Setting Using Web Browser

    Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate...

  • Page 213: Start Up Remote Ui

    Start up Remote UI You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note •...
  • Page 214 When you access, "Remote UI" will be displayed on the web browser on your smartphone, tablet, or computer. Note • If you display Remote UI for the first time on your smartphone, tablet, or computer, download the • root certificate, and then register it. Registering Printer's Root Certificate to Web Browser for SSL Communication •...
  • Page 215 To check the initial password, select Printer information > System information on the printer's operation panel, and select Show password on the displayed screen. The Default password value is displayed on the System information screen. If the administrator password has been changed, the Default password value is not displayed. Default Administrator Password For details on setting password, see Setting Passwords Using Remote...

  • Page 216: Changeable Setting Items Using Remote Ui

    Changeable Setting Items Using Remote UI Note • The item which can be used is different in administrator mode or in standard user mode. • Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information.
  • Page 217 Note • When you are logging on in administrator mode, you can restrict this function in standard user • mode. Security Set passwords, make settings related to certificates for encrypted communication, and other security settings. Records of use You can check the number of sheets printed on the device. System info and LAN settings •...

  • Page 218: Security

    Security • Recommended security settings • Enables to set the recommended security appropriate for your environment. Check the Security Settings Navigator for details on each setting. Set Up/Manage Security • Administrator password setting • Setting Passwords Using Remote UI • Standard user mode settings •...
  • Page 219 • Export printer settings • Exports the printer security settings. • Security policy • Allows you to set the security policy and check the setting values. Set Up/Manage Security • Encryption settings • Performs settings related to encryption. • Password policy settings •...

  • Page 220: Lan Settings

    LAN settings • Wi-Fi • Enables/Disables Wi-Fi. • Wireless Direct • Enables/Disables Wireless Direct. • Wired LAN • Enables/Disables Wired LAN. • Confirm LAN settings • The LAN setting information is displayed. • Advanced setup • ◦ Set printer name ◦...
  • Page 221 • To use CHMP for encrypted communication, you need to register the printer's root certificate to • your computer. Registering Printer's Root Certificate to Local Computer for SSL Communication • CHMP is a Canon proprietary protocol. • ◦ DRX settings ◦...

  • Page 222: Setting Passwords Using Remote Ui

    Setting Passwords Using Remote UI Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. Setting Administrator Password Setting Standard User Password Note...
  • Page 223 Operation panel/Remote UI/other tools Entering the administrator password is required to change the setting items using the operation panel of the printer, the Remote UI, or some software. 6. Enter password and select OK. Important • The following character restrictions apply to the password: •...

  • Page 224: Registering Printer's Root Certificate To Web Browser For Ssl Communication

    Registering Printer's Root Certificate to Web Browser for SSL Communication If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser.
  • Page 225 Select Certificate Store screen is displayed. 8. Select Trusted Root Certification Authorities and OK. 9. Select Next on Certificate Import Wizard screen. 10. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed. 11. Make sure that thumbprint on Security Warning screen matches printer's thumbprint. To display the printer's root certificate thumbprint in Root cert.
  • Page 226 6. If fingerprint of certificate detail information matches printer's thumbprint, display information on certificate from the menu or by double-clicking the certificate, and select Always Trust on Trust. The root certificate registration is completed. Note • If a password is set on your device, entering a password may be required. •...
  • Page 227 4. If thumbprint of certificate information screen matches printer's thumbprint, select OK. The root certificate registration is completed. If the message to warn you that the secure connection is not guaranteed appears when you select Log in on Remote UI after registering the root certificate, restart the web browser. The message will not appear on the web browser.

  • Page 228: Registering Printer's Root Certificate To Local Computer For Ssl Communication

    Registering Printer's Root Certificate to Local Computer for SSL Communication To use Device Management Console or Accounting Manager, etc. when you connect the printer to a computer using SSL encrypted communication, you need to register (import) the printer's root certificate to your computer.
  • Page 229 1. Select Local Machine on the startup screen of Certificate Import Wizard. 2. Select Next. 3. Select Yes on the displayed screen. The Certificate Store screen appears. 7. Select Place all certificates in the following store. 8. Select Trusted Root Certificate Authorities. 1.
  • Page 230 Creating Certificate Snap-in 1. Start up Microsoft Management Console. Enter MMC on Search programs and files in the Start menu and press the Enter key. 2. Select Yes on displayed screen. 3. Select Add/Remove Snap-in from File menu. The Add or Remove Snap-ins screen appears. 4.
  • Page 231 Open the Printing preferences, and select Status Monitor... on Main. 2. Download a certificate. Select Download Security Certificate from the Remote UI menu. 3. Select Download. 4. Select Save. Importing Certificate 1. Open Certificate Import Wizard. 1. On the left window, open Trusted Root Certificate from Certificate on Console Root. 2.
  • Page 232 2. Check registered certificate. Make sure the imported certificate name is displayed on the list. Note • Make sure you can see the registered certificate from Current user by creating the Current • user snap-in. Note • When you finish Microsoft Management Console, a message asking you whether to save the console •...
  • Page 233 Make sure the fingerprint of certificate shown on Details corresponds with the root certificate thumbprint of the printer. To display the printer's root certificate thumbprint in Root cert. thumbprint (SHA-1) or Root cert. thumbprint (SHA-256), select Printer information on the HOME screen of the operation panel, and then select System information.

  • Page 234: Checking Printer's Ip Address

    Generating Server Certificate When you use SSL connection via IPv6 network, you need to generate an IPv6 server certificate using the printer. Generate the server certificate from Remote UI. Follow the procedure below. Checking Printer's IP Address Generating Server Certificate Checking Generated Server Certificate Important •...
  • Page 235 • Key algorithm • Specify the signature algorithm and key information. • Specify the expiration date. • Enter the date you generated the server certificate on Valid from. Enter the date the server certificate expires on Valid to. • Enter the common name. •...

  • Page 236: Network Setting

    Network Setting Printer Connection Methods Wi-Fi Connection Wireless Direct Connection Wired Connection USB Connection Default Network Settings Another Printer Found with Same Name Printing Network Settings Countermeasures against Unauthorized Access Network Status and Troubleshooting Checking Printer Connection Status Using Wi-Fi Connection Assistant Sharing the Printer on a Network (Windows) Setting Up a Shared Printer Restrictions on Printer Sharing...

  • Page 237: Printer Connection Methods

    Printer Connection Methods 4 connection methods are available on the printer. • • Wi-Fi Connection • • Wireless Direct Connection • • Wired Connection • • USB Connection The printer cannot use a wired LAN connection simultaneously with a Wi-Fi or wireless direct connection. When connecting another device while the devices are already connected to the printer, connect using a method other than the above.
  • Page 238 Restrictions Important • If you connect a device connected to the Internet via a wireless router to the printer that is in the wireless direct, the connection between the device and wireless router will be disabled. In that case, the connection of the device may switch to a mobile data connection automatically depending on your device.

  • Page 239: Wi-Fi Connection

    Wi-Fi Connection Important • If printer is performing cleaning, print head alignment, or other processes, wait for the process to finish, • before starting setup. Note • Refer to the following notes when connecting to Wi-Fi. • Notes on Wi-Fi Connection 1.
  • Page 240 4. Select Wi-Fi setup. 5. Select a connection method below. Easy wireless connect Set wireless router information to the printer directly from a device (such as a computer), without operating the wireless router Easy wireless connect may take some time. Internet connection may become temporarily unavailable during setup.
  • Page 241 WPS (PIN Code) Connection A wireless connection can also be set up by using the WPS PIN code method...

  • Page 242: Wps Connection

    WPS Connection 1. Select WPS (Push button method). 2. Press the OK button. 3. Press and hold the WPS button on the wireless router. Note • For more on pressing the WPS button, see the wireless router manual. 4. Press the OK button on the printer within 2 minutes. 5.
  • Page 243 6. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. If performing setup without using computer, smartphone, etc. Download and install software.
  • Page 244 Return to the app you have been using for setup on the smartphone, and then follow the on-screen instructions to proceed with setup.

  • Page 245: Wps (Pin Code) Connection

    WPS (PIN Code) Connection 1. Select Other connection types. 2. Select WPS (PIN code method). 3. Follow the on-screen instructions on a computer to set a PIN code on the wireless router. 4. When the screen on the below appears, press the OK button.
  • Page 246 5. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. If performing setup without using computer, smartphone, etc. Download and install software.

  • Page 247: Manual Connect

    Manual connect 1. Select Manual connect. 2. Select your wireless router. If you select a Wi-Fi router name, proceed to step 8 and continue with the settings. If you select "Directly enter the wireless router name", proceed to step 3 and continue with the settings.
  • Page 248 If you don't know your wireless router name, see the wireless router manual or contact its manufacturer. 5. After entry, select OK on the keyboard. 6. Make sure the wireless router name (SSID) is correct. 7. Press the OK button. 8.
  • Page 249 9. Press the OK button. 10. Enter the password. Text entry is case-sensitive. If you don't know the password for your wireless router, see the wireless router manual or contact its manufacturer. 11. After entry, select OK on the keyboard. 12.
  • Page 250 13. When the screen on the below appears, press the OK button. 14. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. If performing setup without using computer, smartphone, etc.
  • Page 251 Return to the app you have been using for setup on the smartphone, and then follow the on-screen instructions to proceed with setup.

  • Page 252: Easy Wireless Connect

    Easy wireless connect 1. Select Easy wireless connect. 2. Select Start. 3. When the printer preparation is complete, the screen below appears. 4. Return to the application software and proceed with the setup. If performing setup without using computer, smartphone, etc. Download and install software.
  • Page 253 Windows In the taskbar, click the application software you have been using for setup, and then follow the on-screen instructions to proceed with setup. macOS Click in the Dock, and then follow the on-screen instructions to proceed with setup. Smartphone/tablet/Chromebook Return to the app you have been using for setup on the smartphone, and then follow the on-screen instructions to proceed with setup.

  • Page 254: Wireless Direct Connection

    Wireless Direct Connection You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
  • Page 255 Note • If the QR code cannot be read, press the Back button in the screen displayed QR code and • connect the printer from Connect to smartphone > Others. • Android device • 1. Select QR Code. 2. Scan the displayed QR code with the Android device in one of the following ways. ◦...
  • Page 256 Make sure the name on the operation panel is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing the App. Download it from App Store and Google Play. For iOS device For Android device Changing Wireless Direct Setting...
  • Page 257 1. Select Auto update. 2. Select Yes. You can check the updated setting. Note • To show the password, select Show password. To hide the password, select Hide • password. • Change password • Change the password for Wireless Direct. ◦...
  • Page 258 Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the • device.

  • Page 259: Wired Connection

    Wired Connection Important • If printer is performing cleaning, print head alignment, or other processes, wait for the process to finish, before starting setup. Note • Refer to the following for notes when connecting to a wired LAN. • Notes on Wired Connection 1.
  • Page 260 5. Select LAN settings on the HOME screen. 6. Select Wired LAN. 7. Select Enable/disable Wired LAN. 8. Select Enable.
  • Page 261 9. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. If performing setup without using computer, smartphone, etc. Download and install software.
  • Page 262 Return to the app you have been using for setup on the smartphone, and then follow the on-screen instructions to proceed with setup.

  • Page 263: Usb Connection

    USB Connection Connect the printer to a computer using a USB cable. What Is USB Cable? In USB connection, the printer is connected one-on-one to the computer. If your computer is connected to LAN, you can use the printer with other devices by enabling the sharing setting on your computer.

  • Page 264: Default Network Settings

    Set printer name * XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout settings 15 minutes Enable/disable Bonjour Enable Service name Canon ModelName LPD settings Enable RAW settings Enable LLMNR settings Enable Wi-Fi DRX settings Enable Wired LAN DRX settings Enable ("XX"...
  • Page 265 2.4GHz/5GHz Switch 2.4GHz *1 "ab" is specified at random and "XX" represents last two digits of printer's wireless MAC address. "YY" is alphanumeric, and "NNNN" means your printer model. *2 The password is specified automatically when the printer is turned on for the first time.

  • Page 266: Another Printer Found With Same Name

    Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note •...

  • Page 267: Printing Network Settings

    Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. Items to Prepare 5 sheets of A4 or Letter-sized plain paper 1.

  • Page 268: Countermeasures Against Unauthorized Access

    Countermeasures against Unauthorized Access This section describes countermeasures against an unauthorized access to the printer from outside. When you use the printer via a network or you are an administrator, we recommend you read this section before using the printer. Four countermeasures below can be helpful against an unauthorized access.
  • Page 269 Restrict Communication Using Firewall or Wi-Fi Router Firewall is a system which prevents an unauthorized access from an external network user to protect an inhouse network against attack or intrusion. Firewall enables your network to be protected against an unauthorized access by restricting a communication from the specific external IP address which seems to have a risk.

  • Page 270: Network Status And Troubleshooting

    Network Status and Troubleshooting Check the network status referring to LAN setting information on the LCD. Printing Network Settings Network Status What to Do Connected normally. 1. If you are unable to print, check the items below: If you are unable to •...
  • Page 271 • The security key specified for the wireless router may not match that you entered. • The security key is case-sensitive. Enter the correct security key. Make sure wireless • Make sure the printer is not placed too far away from the wireless router. •...

  • Page 272: Sharing The Printer On A Network (Macos)

    Sharing the Printer on a Network (macOS) When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Settings, and check whether the network settings have been set.

  • Page 273: Settings On Print Server

    Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: Install the printer driver on the print server system 2.

  • Page 274: Settings On Client Pc

    Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: Install the printer driver on the client systems 2. Display the printer list Open System Settings, and select Printers &...

  • Page 275: Restrictions On Printer Sharing

    Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. •...

  • Page 276: Maintenance

    Maintenance Adjustments for Better Print Quality Maintenance Procedure Checking for Nozzle Clogging Cleaning the Print Head Deep Print Head Cleaning Adjustment to Straighten Lines and Align Colors Replacing Consumables Replacing Ink Tanks Checking Ink Level Cleaning the Printer Cleaning the Printer Exterior Cleaning Paper Feed Rollers Performing Bottom Plate Cleaning Performing Maintenance Functions from Your Computer (Windows)

  • Page 277: Adjustments For Better Print Quality

    Adjustments for Better Print Quality Maintenance Procedure Checking for Nozzle Clogging Cleaning the Print Head Deep Print Head Cleaning Adjustment to Straighten Lines and Align Colors Automatic Adjustment to Straighten Lines and Align Colors Manual Adjustment to Straighten Lines and Align Colors...

  • Page 278: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink •...
  • Page 279 • the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Align the print head.

  • Page 280: Checking For Nozzle Clogging

    Checking for Nozzle Clogging If the print is blurred or has different color threading, print a nozzle check pattern to see if each nozzle of the print head is not clogged. Note • You can also check for nozzle clogging from your computer. •...
  • Page 281 5. Select Yes. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD. 6. Check the print result. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present Note...
  • Page 282 For A (no missing lines or no horizontal streaks) in both the pattern C and pattern D: Cleaning is not required. Select All A, then press the OK button. Confirm the message, then press the OK button. The screen will return to the Maintenance screen. For B (lines are missing or horizontal streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required.
  • Page 283 Deep Print Head Cleaning...

  • Page 284: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Note •...
  • Page 285 6. Select ink group to be cleaned. • All colors • • Pattern 1: GY / PBK / C / R / M • • Pattern 2: PM / PC / Y / CO / MBK • The printer starts cleaning the print head. Important •...
  • Page 286 9. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen. For A (no missing lines or no horizontal streaks) in both the pattern C and pattern D: Cleaning is not required. Select All A, then press the OK button. Confirm the message, then press the OK button.
  • Page 287 A nozzle check pattern is printed and two pattern confirmation screens appear on the LCD. Important • If there is no improvement after repeating the cleaning process twice, perform Deep Cleaning. • Deep Print Head Cleaning...

  • Page 288: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
  • Page 289 6. Select ink group to be cleaned. • All colors • • Pattern 1: GY / PBK / C / R / M • • Pattern 2: PM / PC / Y / CO / MBK • The printer starts cleaning the print head. Important •...
  • Page 290 • If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. • Do not unplug the power cord when turning off the power. • If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service • center to request a repair.

  • Page 291: Adjustment To Straighten Lines And Align Colors

    Adjustment to Straighten Lines and Align Colors Automatic Adjustment to Straighten Lines and Align Colors Manual Adjustment to Straighten Lines and Align Colors...

  • Page 292: Automatic Adjustment To Straighten Lines And Align Colors

    Automatic Adjustment to Straighten Lines and Align Colors If printed vertical lines are warped or colors are out of alignment, execute Print Head Alignment and adjust the print head position. Choose from Auto or Manual for adjusting the print head. Minor warping and misaligned colors can usually be improved by executing Auto.
  • Page 293 Open the output tray extension, then pull out the paper output support. 8. Press the OK button. The print head alignment sheet will be printed and the print head position will be adjusted automatically. 9. When the completion message appears, press the OK button. Note •...

  • Page 294: Manual Adjustment To Straighten Lines And Align Colors

    Manual Adjustment to Straighten Lines and Align Colors If printed vertical lines are warped or colors are out of alignment, execute Print Head Alignment and adjust the print head position. Normally, execute Auto. Automatic Adjustment to Straighten Lines and Align Colors However, when printing on special paper or if printing is not improved after Auto, try Manual.
  • Page 295 The print head alignment pattern is printed. 9. When the message "Did the patterns print correctly?" appears, confirm that the pattern is printed correctly, select Yes. 10. Confirm the message, then press the OK button. The input screen for the head position adjustment values will appear. 11.
  • Page 296 A: Vertical straight lines B: Warped vertical straight lines 12. Repeat this procedure until you finish inputting a pattern number in all columns, select OK. If a message is displayed on the screen, follow the directions in the message. 13. When the completion message appears, press the OK button.

  • Page 297: Replacing Consumables

    Replacing Consumables Replacing Ink Tanks Checking Ink Level...

  • Page 298: Replacing Ink Tanks

    Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Take appropriate action according to the message. Important • Prepare a new ink tank before you start replacing one. •...
  • Page 299 Caution • Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder • until it stops completely. Important • Do not touch the metallic parts or other parts inside the printer. •...
  • Page 300 Important • Do not push the sides of the ink tank. If you push the sides of the ink tank, ink may splash. • • Do not touch the inside of the protective cap (B) or the open ink port (C). The ink may stain your •...
  • Page 301 Important • Do not touch other parts besides the ink tanks. • • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • • Discard the empty ink tank according to the local laws and regulations regarding disposal of •...
  • Page 302 9. Close the top cover. The printer will automatically start mixing the ink. Wait until the printer stops making operating noise (it takes up to about 2 minutes or less). Note • If the error message appears on the LCD after the top cover is closed, take appropriate action. •...

  • Page 303: Checking Ink Level

    Checking Ink Level You can check the remaining amount of ink on the LCD. 1. Select the ink status display area on the HOME screen. LCD and Operation Panel 2. Check the ink status. When the ink level is low, is displayed above the ink level on the LCD, and is displayed when ink runs out.
  • Page 304 • Select Ink model no. > Order ink now for information on where to purchase ink. •...

  • Page 305: Cleaning The Printer

    Cleaning the Printer Cleaning the Printer Exterior Cleaning Paper Feed Rollers Performing Bottom Plate Cleaning...

  • Page 306: Cleaning The Printer Exterior

    Cleaning the Printer Exterior Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. •...

  • Page 307: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
  • Page 308 9. When the completion message appears, select OK. Note • If the problem is not resolved after performing the paper feed roller cleaning with No wiping, wipe the • paper feed roller with a damp cloth. Wiping Paper Feed Rollers with Damp Cloth Wiping Paper Feed Rollers with Damp Cloth 1.
  • Page 309 In this case, set the printer to be automatically turned on again. Power control If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.

  • Page 310: Performing Bottom Plate Cleaning

    Performing Bottom Plate Cleaning Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 311 7. Press the OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 8. When the completion message appears, press the OK button. Note •...

  • Page 312: Performing Maintenance Functions From Your Computer (Macos)

    Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Checking Ink Status from Your Computer Printing a Nozzle Check Pattern...

  • Page 313: Opening Remote Ui For Maintenance

    Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Settings, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.

  • Page 314: Cleaning The Print Heads

    Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
  • Page 315 2. Click Deep Cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining? •...

  • Page 316: Checking Ink Status From Your Computer

    Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.

  • Page 317: Printing A Nozzle Check Pattern

    Printing a Nozzle Check Pattern The Nozzle Check function allows you to check whether the print head is working properly by printing a Nozzle Check pattern. Print the pattern if printing results are not satisfactory, or if a specific color fails to print.

  • Page 318: Other Maintenance

    Other Maintenance Transporting Your Printer Firmware update...

  • Page 319: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient •...

  • Page 320: Firmware Update

    Firmware update Important • When you use this function, make sure the printer is connected to the Internet. • • The administrator password is required to change settings if it is enabled for changing settings using the • operation panel. Using Operation Panel 1.

  • Page 321: Frequently Asked Questions

    Frequently Asked Questions Problems with the Printing Quality Unevenness, Banding, Faint Printing is faint/Streaks Banding in different colors occurs/Colors in printed images are uneven dirt Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl Back of Paper Is Smudged colors are inaccurate Printed colors are inaccurate Documents are printed in monochrome...
  • Page 322 Line Lines Are Misaligned/Distorted Others Lines Incomplete or Missing (Windows) Images Incomplete/Cannot Complete Printing Vertical Line Next to Image General FAQ When Error Occurred Printer Connection Methods Solve Network Troubles with The Printer's Diagnostic Functions Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Printer Does Not Print Failed to Printer Driver Installation (Windows) Search by Category...
  • Page 323 Cannot Print on the Disc Label Default Printer Keeps Changing (Windows) Change to Offline (Windows)/Cannot Communicate (Windows) No Ink Level Appears in Canon IJ Status Monitor (Windows) Paper is not Fed or Ejected Properly What to Do When Paper Is Jammed Printer Does Not Pick up or Feed the Paper/"No Paper"...

  • Page 324: Problems With The Printing Quality

    Problems with the Printing Quality Printing is faint/Streaks Banding in different colors occurs/Colors in printed images are uneven Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl Back of Paper Is Smudged Printed colors are inaccurate Documents are printed in monochrome Lines Are Misaligned/Distorted Lines Incomplete or Missing (Windows) Images Incomplete/Cannot Complete Printing...

  • Page 325: Printing Is Faint/Streaks

    Printing is faint/Streaks Do page size and media type settings match size and type of loaded paper? Check 1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
  • Page 326 Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Is the reverse side of the paper being used for printing? Check 3 Print on the printing surface.

  • Page 327: Banding In Different Colors Occurs/Colors In Printed Images Are Uneven

    Banding in different colors occurs/Colors in printed images are uneven Do page size and media type settings match size and type of loaded paper? Check 1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
  • Page 328 Make sure appropriate print quality is selected (see list above). Check 2 Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors, increase the print quality setting and retry the printing. Is the Print head nozzle blocked? Check 3 Print a test pattern to check the nozzles and see if they are clogged.
  • Page 329 To avoid uneven colors, we recommend drying each sheet separately.

  • Page 330: Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl

    Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl Do page size and media type settings match size and type of loaded paper? Check 1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
  • Page 331 • Printing from your computer • Check the settings using the Printer Driver. Basic Printing Setup (Windows) Basic Printing Setup (macOS) • Printing from your smartphone/tablet using • Check the settings on the App. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above). Check 2 Select a print quality suited to the paper and to what you are printing.
  • Page 332 We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. • Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result.
  • Page 333 Use Photo Paper to print photos. Check 12 To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Media Types You Can Use...

  • Page 334: Back Of Paper Is Smudged

    Back of Paper Is Smudged Do page size and media type settings match size and type of loaded paper? Check 1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
  • Page 335 Note • During too much printing, ink may stain the inside of the printer. •...

  • Page 336: Printed Colors Are Inaccurate

    Printed colors are inaccurate Do page size and media type settings match size and type of loaded paper? Check 1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
  • Page 337 Checking for Nozzle Clogging Maintenance Procedure Note • To automatically check for nozzle blockages after printing, set Auto nozzle check in the LCD menu to a • setting other than Disable. Auto maintenance settings Has color been adjusted in the printer driver? Check 4 Follow the steps below to adjust color settings.

  • Page 338: Documents Are Printed In Monochrome

    Documents are printed in monochrome Is the Black and White Photo Print check box set on in the printer driver? Check 1 • Windows • Clear the Black and White Photo Print check box in the Basic Settings sheet of the printer driver, and then redo the printing.

  • Page 339: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Do page size and media type settings match size and type of loaded paper? Check 1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
  • Page 340 Note • If the problem is not resolved after performing the print head alignment, perform print head alignment • manually. Manual Adjustment to Straighten Lines and Align Colors Increase print quality and try printing again. Check 4 Increasing the print quality using the printer driver may improve the print result.

  • Page 341: Lines Incomplete Or Missing (Windows)

    Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check 1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check 2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.

  • Page 342: Images Incomplete/Cannot Complete Printing

    Images Incomplete/Cannot Complete Printing If the printing of photos, images, stops in the middle of printing and cannot be printed to the end, check the following items. Select setting not to compress printing data (Windows). Check 1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.

  • Page 343: Vertical Line Next To Image

    Vertical Line Next to Image Do page size and media type settings match size and type of loaded paper? Check If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.

  • Page 344: Cannot Configure Network Settings

    Cannot Configure Network Settings Message Appears on Computer During Setup Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) "Failed to connect to the wireless router." Appears Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Privacy Separator/SSID Separator/Network Separation Function Setting Up Using Smartphone/Tablet...

  • Page 345: Message Appears On Computer During Setup

    Message Appears on Computer During Setup Screen to Enter Password Appears During Setup (Windows) Encryption Settings Screen Appears When Wireless Router Selected (Windows) "You have connected the printer to the non encrypted wireless network" Appears Screen to Enter Password Appears During Setup (Windows) If the printer is set up for use with a network and an administrator password has been set, a screen asking you to enter the password appears.
  • Page 346 Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.

  • Page 347: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)

    Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check 1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 348 Important • When installing the printer driver, make sure you select the correct printer name. • • For Windows: • To restart your computer, choose Restart instead of Shut down.

  • Page 349: Failed To Connect To The Wireless Router." Appears

    "Failed to connect to the wireless router." Appears Each time you perform each check, select OK on the error screen to clear the error and set up the printer again. When Security Type is WPA/WPA2/WPA3 When Security Type is set to Disable When Security Type is WPA/WPA2/WPA3 Check the password entered for the wireless router is correct.
  • Page 350 If it is already turned on, turn it off, and then turn it back on. Do not proceed to the next screen of this guide until the power is turned on. The connection to the wireless router will be temporarily disabled.

  • Page 351: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When wireless router is replaced or router settings are changed, the network settings of your computer, smartphone/tablet or printer must be reconfigured according to the new wireless router. Check if your computer or smartphone/tablet can be connected to Internet Check 1 through the new wireless router.
  • Page 352 For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure the computer and the wireless router can communicate with each other under this setting. If filtering MAC addresses or IP addresses at wireless router, check Check 2 that MAC addresses or IP addresses for computer, network device, and printer are registered.

  • Page 353: Privacy Separator/Ssid Separator/Network Separation Function

    Privacy Separator/SSID Separator/Network Separation Function If a privacy separator, SSID separator, or Network separation function is enabled on the wireless (mobile) router, you cannot perform setup. Before performing setup, disable these functions. For the procedure, refer to your wireless (mobile) router's instruction manual or visit the manufacturer's website.

  • Page 354: Setting Up Using Smartphone/Tablet

    Setting Up Using Smartphone/Tablet Refer to Set Up and set up. Set Up Note • If you have a computer, you can set up the printer on the computer more easily.

  • Page 355: Cannot Find Printer On Network

    Cannot Find Printer on Network Cannot Find Printer on Network Searching Printer by IP Address or Host Name During Setup...

  • Page 356: Cannot Find Printer On Network

    Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
  • Page 357 If printer is not turned on, turn on the power. If the printer is on, turn it off and on again. Proceed once you complete checking the power status above. Check PC network connection. Check 2 If your computer and network devices (wireless router, etc.) are fully configured, your computer is ready to connect to the network.
  • Page 358 is displayed. indicates that the wireless router and the printer are not connected. Check the setting of printer. Reconsider the location of the wireless router and the printer in the next check. only is displayed The printer is not set to use Wi-Fi. Select on HOME screen >...
  • Page 359 Make sure security software's firewall is off. Check 1 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 360 Solve Network Troubles with The Printer's Diagnostic Functions...

  • Page 361: Searching Printer By Ip Address Or Host Name During Setup

    Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Detect Printer screen, the Start Printer Connection screen appears. The Windows screen is used as an example above. Clicking Search By IP Address allows you to search for a printer by specifying the IP address or host name of the printer.
  • Page 362 Select one of the methods below. The Windows screen is used as an example above. A: Search by IPv4 address Select to search for printers by IPv4 address. B: Search by IPv6 address Select to search for printers by IPv6 address. C: Search by host name Select to search for printers by host name.
  • Page 363 4. Select TCP/IP settings. • If you specify IPv4 address: • 1. Select IPv4. 2. Select IP address. 3. Select Manual setup. Selecting Auto setup specifies the IP address automatically. 4. Select Yes on the displayed screen. 5. Enter IP address. 6.
  • Page 364 • If a firewall message appears: • If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, return to setup and follow the instructions on the screen.

  • Page 365: Cannot Print Over Network

    Cannot Print over Network Cannot Print from Smartphone/Tablet Cannot Print Using AirPrint...

  • Page 366: Cannot Print Using Airprint

    Cannot Print Using AirPrint Make sure printer is turned on. Check 1 Turning the Printer On and Off If the printer is turned on, cycle the power switch, and then check whether the issue is resolved. Make sure printer is registered to your computer. Check 2 Make sure printer is connected by LAN to same group of networks (same Check 3...

  • Page 367: Cannot Print From Smartphone/Tablet

    Cannot Print from Smartphone/Tablet If you cannot Print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Connect to Printer through Wireless Direct Note •...
  • Page 368 To check the current network settings of the printer, print out the network settings information or use the operation panel to display it. ◦ Display on the operation panel of the printer. ◦ LAN settings ◦ Print the network settings. ◦...
  • Page 369 Note • If the web page cannot be printed using an Android device, it may be possible to print it by changing • Wireless Direct connection. Wireless Direct Connection Cannot Connect to Printer through Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g.
  • Page 370 LAN settings • Print the network settings. • Printing Network Settings Check that printer is not placed too far away from device. Check 6 If the distance between the printer and the device is too far, wireless communication becomes poor. Place the printer and the device close to each other.

  • Page 371: Network Connection Problems

    Network Connection Problems Network Settings and Common Problems Solve Network Troubles with The Printer's Diagnostic Functions Switching Printer's Connection to Network or Devices Network Key (Password) Unknown Checking Wireless Router SSID/Key Cannot Remember Printer's Password Checking Network Information Restoring Printer's LAN Settings to Defaults Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet...

  • Page 372: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Cannot Find Printer Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Cannot Print or Connect Cannot Print from Smartphone/Tablet Cannot Print Using AirPrint...

  • Page 373: Solve Network Troubles With The Printer's Diagnostic Functions

    Solve Network Troubles with The Printer's Diagnostic Functions • If the printer and wireless router are connected or the printer and computer are connected by USB cable • but you cannot print: Change to Offline (Windows)/Cannot Communicate (Windows) • In other cases than above: •...
  • Page 374 Check that security software's firewall is off. Check 1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
  • Page 375 Is printer set to obtain an IP address automatically, or is wireless router Check 1 requesting manual addressing? Refer to the wireless router's manual to enable DHCP (auto-acquisition) settings on the wireless router or to set a valid IP address on the printer. When you set printer's IP address manually, correct IP address may not be Check 2 set.
  • Page 376 In case of Wi-Fi connection, check if computer that can be accessed by Check 5 wireless router is restricted. The wireless router settings may be limiting the number of devices that can be connected at the same time. Remove or relax the restrictions. To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.
  • Page 377 Note • In some cases, "C-7" and "C-9" are displayed at the same time. In that case, refer to both items. Too many clients are connected. Wireless Direct does not allow more than 5 devices to be connected. If you want to connect additional devices to the printer, unplug any devices that are not in use before adding them.
  • Page 378 Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to starting up Wi-Fi Connection Assistant. For Windows: Starting Up Wi-Fi Connection Assistant For macOS: Starting Up Wi-Fi Connection Assistant Cannot Connect to Printer through Wireless Direct Check the following items Check power status of printer and other devices (e.g.
  • Page 379 LAN settings • Print the network settings. • Printing Network Settings Check that Wireless Direct password set for printer is entered correctly. Check 5 To check the password specified for the printer, display it using the operation panel of the printer or print out the network settings information of the printer.

  • Page 380: Switching Printer's Connection To Network Or Devices

    Switching Printer's Connection to Network or Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method. 1.
  • Page 381 ◦ For macOS: ◦ Refer to Setup Guide and redo setup.

  • Page 382: Network Key (Password) Unknown

    Network Key (Password) Unknown Diagnose and repair the network connections using Wi-Fi Connection Assistant. Download Wi-Fi Connection Assistant from the below page, and install it on your computer. Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to starting up Wi-Fi Connection Assistant. •...
  • Page 383 Enter the Wi-Fi password configured on the wireless router. AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2/WPA3 Details Screen Appears. Note • For the secure encryption supported by this printer, see "Network Specifications". •...

  • Page 384: Checking Wireless Router Ssid/Key

    Checking Wireless Router SSID/Key The position where the SSID/Key of a wireless router is written differs depending on the manufacturer. For details, refer to your wireless router's instruction manual or visit the manufacturer's website. Note • Some wireless routers distinguish network names (SSIDs) by the last alphanumeric character according •...

  • Page 385: Cannot Remember Printer's Password

    After initializing the printer settings, redo setup. Refer to Setup Guide and redo setup. • If you forgot the security administrator password: • It is not possible to change or unset the security policy settings/the security administrator password. Contact your nearest Canon service center.

  • Page 386: Checking Network Information

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC Address of your computer, follow the instructions below.
  • Page 387 3. Click Details to check the IP Address. The IP Address of your computer appears. To check the MAC Address, click Hardware. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. •...
  • Page 388 Checking Network Setting Information To check the printer's network settings information, display it using the operation panel of the printer or print it out. • Display on the operation panel. • LAN settings • Print the network settings. • Printing Network Settings...

  • Page 389: Restoring Printer's Lan Settings To Defaults

    Restoring Printer's LAN Settings to Defaults Important • Initialization erases all network settings on the printer, making printing/scanning operation from a • computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, refer to "Setup Guide"...

  • Page 390: Cannot Connect Smartphone/Tablet To Wireless Router

    Cannot Connect Smartphone/Tablet to Wireless Router Is the Wi-Fi antenna displayed on your smartphone/tablet? Check • Example (iOS device): • • Example (Android device): • If the antenna is not displayed, your device's wireless function is disabled. Enable Wi-Fi on your device and connect it to a wireless router.

  • Page 391: Checking Wireless Router Network Name (Ssid) For Smartphone/Tablet

    Checking Wireless Router Network Name (SSID) for Smartphone/ Tablet Check it from the setting screen of your smartphone/tablet. • Example (iOS device): • • Example (Android device): • For details on how to display the setting screen, refer to your device's instruction manual or visit the manufacturer's website.

  • Page 392: Printer Problems

    Printer Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems LCD Is Off Print Head Holder Does Not Move to Replacement Position Printer Status Monitor Not Displayed (Windows) Updating Printer Firmware...

  • Page 393: Printer Does Not Turn On

    Check 2 Unplug printer, leave it for at least 5 minutes, and then plug it back in and turn Check 3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 394: Printer Turns Off Unexpectedly Or Repeatedly

    Printer Turns Off Unexpectedly or Repeatedly If printer is set to turn off automatically after a certain time, disable this setting. Check If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed.

  • Page 395: Usb Connection Problems

    USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing is slow. • Hi-Speed USB connection does not work. •...
  • Page 396 Check that Enable bidirectional support is selected in Ports sheet of Check 3 Printer properties dialog box (Windows). If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen Initialize the printer settings. Check 4 Select on HOME screen > Various settings > Printer settings > Reset settings > Reset all. Reset settings After initializing the printer settings, redo setup.

  • Page 397: Lcd Is Off

    LCD Is Off • If ON lamp is off: • The printer is not powered on. Check that the power cord is connected and press the ON button. Turning the Printer On and Off • If ON lamp is lit: •...

  • Page 398: Print Head Holder Does Not Move To Replacement Position

    Print Head Holder Does Not Move to Replacement Position Is ON lamp off? Check1 Check if the ON lamp is lit. The print head holder will not move unless the power is on. If the ON lamp is off, close the top cover and turn the printer on.

  • Page 399: Printer Status Monitor Not Displayed (Windows)

    Printer Status Monitor Not Displayed (Windows) Is printer status monitor enabled? Check 1 Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open the Printer Driver Printing Preferences window. Opening Printer Driver's Setup Screen 2.

  • Page 400: Updating Printer Firmware

    Updating Printer Firmware Refer to below on how to update the firmware. Firmware update...

  • Page 401: Installation And Download Problems

    Installation and Download Problems Failed to Printer Driver Installation (Windows) Updating Printer Drivers in Network Environment (Windows) Disable Function to Send Usage Information of Printer Setup Application Asks for the Administrator's Username and Password (Windows) Enable Printing from PC/Smartphone/Tablet Installing Printer Drivers on PC without Network Connection (Windows)

  • Page 402: Failed To Printer Driver Installation (Windows)

    Select Apps & features. For Windows 10: Select Settings > Apps. 2. Check if there is "Canon XXX series Driver" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name. 3. If you find printer driver for printer you want to install, uninstall it.

  • Page 403: Updating Printer Drivers In Network Environment (Windows)

    Download the latest printer driver in advance. Download the latest printer driver for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the printer driver according to the specified installation procedure.

  • Page 404: Disable Function To Send Usage Information Of Printer

    Proceed the setup procedure according to the instructions on the screen until the For using services related to Canon product license agreement screen appears. 4. Click Do not agree on For using services related to Canon product license agreement screen.
  • Page 405 Proceed the setup procedure according to the instructions on the screen until the For using services related to Canon product license agreement screen appears. 3. Click Do not agree on For using services related to Canon product license agreement screen.
  • Page 406 5. Tap Settings for Data Sending. The Settings for Data Sending screen appears. 6. Check displayed message, unselect Agree of the items you want to stop sending and tap If you have not selected the first item from the top, warning screen appears and tap OK. The function to send usage information from the App is disabled.

  • Page 407: Setup Application Asks For The Administrator's Username And Password (Windows)

    Setup Application Asks for the Administrator's Username and Password (Windows) Enter the username and password of the local administrator account. Check When you install or launch the printer setup application on your PC, you may be asked to enter the administrator's username and password.

  • Page 408: Enable Printing From Pc/Smartphone/Tablet

    Enable Printing from PC/Smartphone/Tablet Run the setup software on the device on which you want to enable printing. Check If the printer and the router are already connected and you need to connect new PC/smartphone/tablet to the printer, run the setup software on the device on which you want to enable printing. Access the following link on the device on which you want to enable printing.

  • Page 409: Installing Printer Drivers On Pc Without Network Connection (Windows)

    Installing Printer Drivers on PC without Network Connection (Windows) Install printer driver with a USB flash drive or SD card (removable media). Check Using another PC with a network connection, download printer driver for your model to a USB flash drive, SD card, or other removable media.

  • Page 410: Printing Problems

    Printing Problems Printer Does Not Print Printing Stops Cannot Print on the Disc Label Default Printer Keeps Changing (Windows) Change to Offline (Windows)/Cannot Communicate (Windows) No Ink Level Appears in Canon IJ Status Monitor (Windows)

  • Page 411: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. Make sure printer is properly connected to computer. Check 2 If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the USB cable is securely plugged in, check the following: •...
  • Page 412 Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS) If printing from a computer, delete unnecessary print jobs. Check 4 • For Windows: • Deleting the Undesired Print Job • For macOS: • Deleting the Undesired Print Job Make sure that the multi-purpose tray guide is closed.
  • Page 413 • For Windows: • Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as Let Windows manage my •...

  • Page 414: Printing Stops

    Printing Stops Is paper loaded? Check 1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check 2 It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working.

  • Page 415: Cannot Print On The Disc Label

    Use the multi-purpose tray (marked A) supplied with this printer. For more on placing the multi-purpose tray, see Placing/Removing a Printable Disc. Unrecognizable printable disc may be placed. Check2 Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
  • Page 416 Multi-Purpose Tray Jammed Pull out the multi-purpose tray gently. If the multi-purpose tray cannot be pulled out, cycle the power switch. The multi-purpose tray will automatically be ejected. When the multi-purpose tray is pulled out, place the multi-purpose tray (marked A) again and retry printing.

  • Page 417: Default Printer Keeps Changing (Windows)

    Default Printer Keeps Changing (Windows) From Windows 10, the management method of the printer that is normally used has changed. Check the following items for your Windows. For Windows 11: For Windows 10: For Windows 11: From Settings in the Start menu, change the setting of the printer you normally use. 1.

  • Page 418: Change To Offline (Windows)/Cannot Communicate (Windows)

    2. Click the name of printer you want to configure. 3. Click Printing preferences. Printing preferences window opens. 4. Click Maintenance sheet. 5. Click View Printer Status. The Canon IJ Status Monitor window is displayed. 6. Click Display Print Queue of the Canon IJ Status Monitor window.
  • Page 419 The Print Queue window is displayed. 7. Click Printer menu in the window displayed. Make sure Use Printer Offline is not selected. If it is selected, click Use Printer Offline to deselect it. Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step. For Windows 10: 1.

  • Page 420: No Ink Level Appears In Canon Ij Status Monitor (Windows)

    No Ink Level Appears in Canon IJ Status Monitor (Windows) Use the Printer Driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver. Opening Printer Driver's Setup Screen...

  • Page 421: Paper Is Not Fed Or Ejected Properly

    Paper is not Fed or Ejected Properly What to Do When Paper Is Jammed Printer Does Not Pick up or Feed the Paper/"No Paper" Error Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) What to Do If Paper Is Not Fed/Output Normally...

  • Page 422: What To Do When Paper Is Jammed

    What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. Note • If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see What to Do If Paper Is Not Fed/Output Normally.
  • Page 423 • paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your Canon dealer for assistance. If the paper loaded in the manual feed tray is jammed: 1. Press Paper Jam Clearing button and set manual feed tray to paper jam clearing position.
  • Page 424 • When reloading the paper, make sure you are using suitable paper and loading it correctly. • If the measures above do not solve the problem, contact your Canon dealer for assistance. If the paper is jammed inside the printer:...
  • Page 425 Important • Do not touch clear film (A) or white belt (B). • If you soil or scratch these parts by touching them with paper or your hand, it could damage the printer. 3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.
  • Page 426 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
  • Page 427 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your Canon dealer for assistance.
  • Page 428 If the small size paper is jammed inside the printer: Important • Do not load the small size paper such as 4"x6" 10x15cm size paper in the landscape orientation. It • may cause a paper jam. • You cannot print on paper smaller than the minimum size. Media Types You Can Use If the small size paper is jammed inside the printer, remove the paper following the instructions below.
  • Page 429 Check the printer again for any remaining bits of paper. If the problem persists even after repeating the above measures, contact your Canon dealer for assistance.

  • Page 430: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check 1 Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray When loading paper, consider the following. Check 2 • When loading two or more sheets of paper, flip through the paper before loading. •...
  • Page 431 Make sure paper weight is suitable for use with printer. Check 6 Media Types You Can Use Make sure there are not any foreign objects in top feed or manual feed tray. Check 7 If the paper tears in the top feed or the manual feed tray, see What to Do When Paper Is Jammed to remove it.
  • Page 432 If the measures above do not solve the problem, contact your Canon dealer for assistance.

  • Page 433: Paper Does Not Feed From Paper Source Specified In Printer Driver (Windows)

    Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Is paper source setting inconsistent between application program and Printer Check Driver? Change the application software setting corresponding to the Printer Driver setting, or click Print Options on Page Setup sheet of the Printer Driver and select Disable the paper source setting of the application software on Print Options screen.

  • Page 434: What To Do If Paper Is Not Fed/Output Normally

    What to Do If Paper Is Not Fed/Output Normally If the paper is not jammed and the paper is not fed normally, follow the procedure below. Is anything blocking paper output slot? Check 1 Are there any foreign objects in top feed or manual feed tray? Check 2 If there are any foreign objects in the top feed or the manual feed tray, be sure to turn off the printer, unplug it, and then remove the foreign object.
  • Page 435 Is paper curled? Check 3 Correct curl before loading paper. Is paper loaded properly? Check 4 Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur. Loading Paper in the Top Feed Loading Paper in the Manual Feed Tray...

  • Page 436: Paper Setting Problems

    Paper Setting Problems I want to know the paper types that can be used in this printer...

  • Page 437: I Want To Know The Paper Types That Can Be Used In This Printer

    I want to know the paper types that can be used in this printer For information about paper that can be used with this printer, refer to "Media Types You Can Use". Media Types You Can Use...

  • Page 438: Ink-Related Problems

    Ink-related Problems Ink Does Not Come Out Printer consumes a lot of ink...

  • Page 439: Ink Does Not Come Out

    Checking for Nozzle Clogging Maintenance Procedure Is the correct printer driver selected? Check 3 Print again using the correct printer driver for your printer. If none of the above apply, there may be a printer malfunction. Contact your Canon dealer for assistance.

  • Page 440: Printer Consumes A Lot Of Ink

    Printer consumes a lot of ink Are lots of full-color materials being printed? Check 1 In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. You have just finished initial installation, when more ink is consumed to fill the Check 2 system.

  • Page 441: List Of Support Code For Error

    List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's LCD and Computer Screen •...
  • Page 442 • 6000 to 6ZZZ • 6000 6001 6004 6500 6502 6503 6700 6701 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 • 7000 to 7ZZZ •...

  • Page 443: When Error Occurred

    When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.
  • Page 444 When a Support Code and a Message are displayed on the Printer's LCD: For details on how to resolve errors with Support Codes, see List of Support Code for Error.
  • Page 445 1000 Cause Possible causes include the following. • There is no paper in the top feed. • Paper is not loaded in the top feed properly. What to Do Take the corresponding actions below. • Load paper in the top feed. •...
  • Page 446 After carrying out the above measures, press the printer's OK button. Note • To cancel printing, press the printer's Stop button.
  • Page 447 1001 Cause There is no multi-purpose tray. What to Do Place a multi-purpose tray compatible media on the multi-purpose tray, and then attach the multi-purpose tray to the printer. Placing Multi-purpose Tray Then press the printer's OK button to cancel the error. Important •...
  • Page 448 1002 Cause Printable disc (CD/DVD/BD, etc.) is not set, or the disc position is misaligned. What to Do Remove the multi-purpose tray, place the printable disc properly, and then attach the multi-purpose tray to the printer. Placing/Removing a Printable Disc Then press the printer's OK button to cancel the error.
  • Page 449 1006 Cause Possible causes include the following. • There is no paper in the manual feed tray. • Paper is not loaded in the manual feed tray properly. What to Do Take the corresponding actions below. • Load one sheet of paper in the manual feed tray. •...
  • Page 450 1013 Cause Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned. What to Do Remove the multi-purpose tray, place the multi-purpose tray compatible media properly, and then attach the multi-purpose tray to the printer. Placing Multi-purpose Tray Then press the printer's OK button to cancel the error.
  • Page 451 If this error occurs even you load paper of the size specified in the Page Setup dialog, set the printer not to detect the paper width. To set the printer not to detect the width of the paper, open Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select the Disable paper width detection when printing from computer check box.
  • Page 452 If this error occurs even after registering the paper information correctly, set the printer not to detect the paper width. To set the printer not to detect the width of the paper, select Various settings on the printer's HOME screen, select Printer settings, Paper-related settings, Advanced paper settings in this order, select the paper type, and then set Detect paper width to OFF.
  • Page 453 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not forget to close it, such as after replacing ink tanks.
  • Page 454 1250 Cause Paper output tray is closed. What to Do Open the paper output tray.
  • Page 455 1261 Cause Manual feed tray is in the paper jam clearing position. What to Do Return the manual feed tray to the paper feed position and press the printer's OK button to cancel the error.
  • Page 456 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 457 1308 Cause Paper is loaded in the manual feed tray when you start printing on a multi-purpose tray compatible media. What to Do Remove the paper from the manual feed tray, then press the printer's OK button to cancel the error.
  • Page 458 1351 Cause Top cover is open. What to Do When replacing the ink tank, follow the instructions on the printer's LCD. Replacing Ink Tanks When not replacing the ink tank, close the top cover. Important • Prepare a new ink tank before you start replacing one. •...
  • Page 459 If the print head is already installed, remove and reinstall it.Then close the top cover. Turn off the printer and turn it back on. • Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 460 1403 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 461 1405 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 462 1408 Cause Print head may be damaged. What to Do Remove the print head and reinstall it. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 463 1409 Cause Print head may be damaged. What to Do Remove the print head and reinstall it. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 464 140A Cause There is a problem with the print head. What to Do Open the top cover and reinstall the print head. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 465 There is a problem with the print head. What to Do Turn off the power, wait a moment, and then turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 466 1410 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 467 1411 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 468 1412 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 469 1413 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 470 1414 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 471 1415 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 472 1416 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 473 1417 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 474 1418 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 475 1419 Cause Ink tank may not be installed properly. What to Do Remove the ink tank whose color is shown on the printer's LCD and reinstall it. Press the ink tank until it clicks into place. If this does not solve the problem, replace the ink tank.
  • Page 476 1500 Cause The ink is running low. What to Do Prepare a new ink tank. The resulting print quality may not be satisfactory, if printing is continued under this condition.
  • Page 477 1551 Cause A genuine Canon ink tank with a history of past use has been detected. What to Do To dismiss the message, press the printer's OK button.
  • Page 478 1552 Cause A genuine Canon ink tank has been inserted. What to Do To dismiss the message, press the printer's OK button.
  • Page 479 1570 Cause The ink in the ink tank has run out. What to Do Replace the ink tank. Replacing Ink Tanks Important • Prepare a new ink tank before you start replacing one. • Replace the ink tank quickly so as not to leave the printer without an ink tank. •...
  • Page 480 15A1 Cause Printer setup is not completed. What to Do Proceed with printer setup according to the message displayed on the printer's LCD. If this error occurs while operating the printer from a smartphone / tablet, complete the printer setup and then operate again.
  • Page 481 15A2 Cause Ink tank not inserted. What to Do Insert the ink tank correctly, and proceed with printer setup.
  • Page 482 15A3 Cause Protective material or tape may still be attached to print head holder. What to Do Open the top cover and make sure the protective material and tape have been removed from the print head holder. If the protective material or tape is still there, remove it and close the top cover. In the case of the first printer setup, select your printer name on the below page, and follow the instructions.
  • Page 483 1600 Cause Ink may have run out What to Do If printing is in progress, you are recommended to stop printing, replace the ink tank, and then print again. If printing is in progress and you want to continue printing, press the printer's OK button with the ink tank installed.
  • Page 484 1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, press the printer's Stop button.
  • Page 485 1684 Cause The ink tank cannot be recognized. What to Do Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer. Install the appropriate ink tank. If you want to cancel printing, press the printer's Stop button.
  • Page 486 168C Cause Ink tank is not installed in proper position. What to Do Check the ink tank displayed on the printer's LCD and install the ink tank in proper position.
  • Page 487 1698 Cause Printer detected ink out condition. What to Do If printing is in progress, stop printing, replace the ink tank, and then print again. To avoid printing troubles such as the mixing of inks, this printer is designed to stop printing when the remaining ink level in an ink tank goes under the amount of ink required to maintain both printer and print quality.
  • Page 488 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing or refilling of ink.
  • Page 489 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 490 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 491 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 492 1730 Cause The ink tank may be an ink tank that ran out of genuine Canon ink or a counterfeit Canon ink tank. What to Do To print, you must replace the ink tank or disable the function for detecting the remaining ink level.
  • Page 493 1750 Cause The ink tank cannot be recognized. What to Do The ink tank cannot be recognized. Printing cannot be performed because the ink tank is not compatible with this printer. Check the ink tank. If you want to cancel printing, press the printer's Stop button.
  • Page 494 1830 Cause A certain period of time has elapsed while multi-purpose tray compatible media printing is in progress. What to Do If a certain period of time has elapsed while multi-purpose tray compatible media printing is in progress, the printer stops initializing. To resume initializing, press the printer's OK button.
  • Page 495 1850 Cause Multi-purpose tray guide is closed. What to Do Open the multi-purpose tray guide and set the multi-purpose tray in proper position. Placing Multi-purpose Tray Then press the printer's OK button to cancel the error. Note • To cancel printing, press the printer's Stop button.
  • Page 496 1851 Cause Multi-purpose tray guide is open. What to Do Close the multi-purpose tray guide except when printing on multi-purpose tray compatible media. Then press the printer's OK button to cancel the error. Note • To cancel printing, press the printer's Stop button.
  • Page 497 1855 Cause Multi-purpose tray guide has been closed. What to Do Open the multi-purpose tray guide and set the multi-purpose tray in proper position. Then press the printer's OK button to cancel the error. Important • Do not open or close the multi-purpose tray guide while printing is in progress. Doing so may damage the printer.
  • Page 498 1856 Cause Multi-purpose tray guide has been opened. What to Do Close the multi-purpose tray guide and press the printer's OK button to cancel the error. Important • Do not open or close the multi-purpose tray guide while printing is in progress. Doing so may damage the printer.
  • Page 499 1857 Cause Multi-purpose tray guide is open, so the printer is not ready to print on multi-purpose tray compatible media. What to Do Close the multi-purpose tray guide and press the printer's OK button to cancel the error. Note • Close the multi-purpose tray guide once before starting to print on multi-purpose tray compatible media.
  • Page 500 2103 Cause Printer cannot detect paper size. What to Do Press the printer's Stop button and retry printing. If this error still occurs even after printing again, set the printer not to detect the paper width using the operation panel, the printer driver, or Remote UI. Note •...
  • Page 501 2114 Cause Paper settings specified when printing do not match the paper information for the top feed registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the following.
  • Page 502 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print on the loaded paper with the paper settings specified when printing. For example, when the paper size specified when printing is A4 and the paper information for the top feed is registered as A3, select this option to print on an A3 paper loaded in the top feed with the A4 setting.
  • Page 503 2115 Cause Paper settings specified when printing do not match the paper information for the manual feed tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper •...
  • Page 504 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print on the loaded paper with the paper settings specified when printing. For example, when the paper size specified when printing is A4 and the paper information for the manual feed tray is registered as A3, select this option to print on an A3 paper loaded in the manual feed tray with the A4 setting.
  • Page 505 2500 Cause Cause of following may have occurred failure of automatic adjustment to straighten lines and colors. • Print head nozzles are clogged. • Size of paper loaded is incorrect. • Paper output slot is exposed to strong light. What to Do Press the printer's OK button to cancel the error and take the corresponding actions below.
  • Page 506 2503 Cause Printing does not start correctly. What to Do Press the printer's OK button, and then restart printing.
  • Page 507 3000 Cause The print head has not been calibrated. What to Do Print Head Alignment - Auto is recommended. Automatic Adjustment to Straighten Lines and Align Colors Note • This message will appear until Print Head Alignment - Auto is carried out.
  • Page 508 To set the Media Configuration Tool to recovery mode, open the Media Configuration Tool, select this device and then click OK. Select and load the media information backup file. If you do not have a media information backup file, contact your nearest Canon service center to request a repair.
  • Page 509 3310 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 510 3311 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 511 3312 Cause Incorrect print data. Required items have been omitted. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 512 3313 Cause Incorrect print data. Data out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 513 3314 Cause Incorrect print data. Resolution value out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 514 3315 Cause Incorrect print data. Compression method value out of range. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 515 3316 Cause Incorrect print data. Incorrect data formatting (color sequence, bit count). What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 516 3317 Cause Incorrect print data. Illegal combination of resolution and image data format. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 517 3318 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 518 3319 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
  • Page 519 3413 Cause Prevent paper abrasion has been set. What to Do Prevent paper abrasion may reduce print speed. If you continue printing in the current setting, select Yes using the buttons and press the printer's OK button. If you disable this setting, select No and press the printer's OK button. Select Various settings on the HOME screen, select Printer settings, Print settings, and then set Prevent paper abrasion to OFF.
  • Page 520 3440 Cause Easy wireless connect has failed. What to Do Press the printer's OK button to cancel the error and retry Easy wireless connect. If the error is not resolved, use another method to set up Wi-Fi.
  • Page 521 3441 Cause Easy wireless connect has failed. What to Do Press the printer's OK button to cancel the error and retry Easy wireless connect. If the error is not resolved, use another method to set up Wi-Fi.
  • Page 522 3442 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Load the paper with the printed side facing down in the top feed without changing its orientation. To check how to load paper on the printer's LCD, select How to set using the buttons and press the printer's OK button.
  • Page 523 3443 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Rotate the printed paper 180 degrees and load it with the printed side facing down in the top feed. To check how to load paper on the printer's LCD, select How to set using the buttons and press the printer's OK button.
  • Page 524 3444 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Rotate the printed paper 180 degrees and load it with the printed side facing down in the top feed. To check how to load paper on the printer's LCD, select How to set using the buttons and press the printer's OK button.
  • Page 525 3445 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Load the paper with the printed side facing down in the top feed without changing its orientation. To check how to load paper on the printer's LCD, select How to set using the buttons and press the printer's OK button.
  • Page 526 3446 Cause IP address and subnet mask are conflicting. What to Do Press the printer's OK button to cancel the error. Disable the wireless direct or change the Wi-Fi network configuration. When changing the network configuration, specify a unique subnet range for each of the wireless direct and the Wi-Fi to prevent a conflict.
  • Page 527 3447 Cause An error occurred while communicating via wireless direct or while in standby. What to Do Press the printer's OK button to cancel the error. Turn off the printer and turn it back on.
  • Page 528 3454 Cause Printer error has occurred. What to Do Printer needs repair. Please contact customer support.
  • Page 529 3455 Cause Printer error has occurred. What to Do A matter has been identified that requires immediate attention. Please contact customer support.
  • Page 530 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
  • Page 531 4104 Cause The paper settings (paper size / paper type) specified when printing are incorrect, or paper source specified when printing is incorrect. What to Do Press the printer's Stop button to cancel printing. Check the paper that can be loaded in the top feed / manual feed tray.
  • Page 532 4109 Cause Paper size that cannot be printed from the manual feed tray is specified. What to Do Press the printer's Stop button to cancel printing. Check the paper that can be loaded in the manual feed tray. Loading Paper in the Manual Feed Tray Change the paper size specified when printing and retry printing.
  • Page 533 410E Cause Printing cannot be performed with the current combination of paper size and paper type. What to Do Press the printer's Stop button to stop printing. Change to the paper type for long-format, and perform printing again. Perform Long-form Printing (Windows) Perform Long-form Printing (macOS)
  • Page 534 4111 Cause The media type specified is incompatible with this device. What to Do Press the printer's Stop button to stop printing. Check the media type settings, and then try again.
  • Page 535 495A Cause An error occurred while communicating via Wi-Fi or while in standby. What to Do Turn off the printer and turn it back on.
  • Page 536 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. • Make sure the ink tanks are properly installed. • Press ink tanks until they click into place. Turn the printer back on. If the error appears again, the printer may be damaged. Contact a Canon customer service center.
  • Page 537 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 538 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 539 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 540 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 541 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 542 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 543 5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 544 5B01 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
  • Page 545 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 546 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 547 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 548 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 549 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 550 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 551 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 552 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 553 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 554 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 555 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 556 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 557 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 558 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 559 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 560 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 561 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 562 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 563 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 564 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 565 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 566 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 567 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 568 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 569 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 570 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 571 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 572 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 573 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 574 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 575 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 576 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 577 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 578 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 579 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 580 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 581 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 582 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 583 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 584 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 585 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 586 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 587 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 588 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 589 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 590 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 591 Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 592 C100 Cause Printer error has occurred. What to Do Please stop using this printer immediately, then contact customer support.
  • Page 593 C101 Cause Printer error has occurred. What to Do Please stop using this printer and unplug power cord immediately, then contact customer support.

  • Page 594: Printer Information

    Printer Information Safety Handling Precautions Specifications...

  • Page 595: Safety

    Safety Safety Precautions Regulatory Information WEEE...

  • Page 596: Safety Precautions

    Safety Precautions Follow the items below to use the printer safely. Furthermore, do not perform any actions that are not described in the instruction manual of the product. This may cause unexpected accidents such as fire or electrical shock. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.

  • Page 597: Choosing A Location

    • About the ink • Always store ink tanks out of the reach of infants and toddlers. In case ink is accidentally licked or swallowed, rinse out mouth or give one or two glasses of water to drink. If irritation or discomfort occurs, obtain medical advice immediately. In case ink gets in contact with eyes, rinse with water immediately.

  • Page 598: Regulatory Information

    FCC radio frequency (RF) Exposure Guidelines as this equipment has very low levels of RF energy. But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person's body. Canon U.S.A., Inc. One Canon Park Melville, New York 11747 1-800-652-2666...
  • Page 599 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.

  • Page 600: Weee

    EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canon- europe.com/sustainability/approach/.
  • Page 601 Nutzung natürlicher Ressourcen bei. Um weitere Informationen über die Wiederverwertung dieses Produkts zu erhalten, wenden Sie sich an Ihre Stadtverwaltung, den öffentlich-rechtlichen Entsorgungsträger, eine autorisierte Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihr örtliches Entsorgungsunternehmen oder besuchen Sie www.canon-europe.com/weee, oder www.canon-europe.com/battery. Zusatzinformationen für Deutschland: Dieses Produkt kann durch Rückgabe an den Händler unter den in der Verordnung des Elektro- und...
  • Page 602 Voor verdere informatie over recycling van dit product kunt u contact opnemen met uw plaatselijke gemeente, afvaldienst, officiële dienst voor klein chemisch afval of afvalstortplaats, of kunt u terecht op www.canon- europe.com/weee, of www.canon-europe.com/battery.
  • Page 603 Si desea más información sobre el reciclado de este producto, póngase en contacto con su municipio, el servicio o el organismo encargado de la gestión de residuos domésticos o visite www.canon-europe.com/ weee, o www.canon-europe.com/battery.
  • Page 604 Per ulteriori informazioni sul riciclaggio di questo prodotto, contattare le autorità locali, l'ente responsabile della raccolta dei rifiuti, un rivenditore autorizzato o il servizio di raccolta dei rifiuti domestici, oppure visitare il sito www.canon-europe.com/weee, o www.canon-europe.com/battery. Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Estes símbolos indicam que este produto não deve ser eliminado juntamente com o seu lixo doméstico,...
  • Page 605 Når du foretager korrekt bortskaffelse af produktet, bidrager du til effektiv brug af naturressourcerne. Kontakt din kommune, den lokale affaldsmyndighed, det lokale affaldsanlæg, eller besøg www.canon-europe.com/weee, eller www.canon-europe.com/battery for at få flere oplysninger om genbrug af dette produkt.
  • Page 606 Tuotteen asianmukainen hävittäminen säästää myös luonnonvaroja. Jos haluat lisätietoja tämän tuotteen kierrätyksestä, ota yhteys kunnan jätehuoltoviranomaisiin tai käyttämääsi jätehuoltoyhtiöön tai käy osoitteessa www.canon- europe.com/weee, tai www.canon-europe.com/battery. Endast för Europeiska unionen och EES (Norge, Island och...
  • Page 607 Om du vill ha mer information om var du kan lämna in den här produkten, kontakta ditt lokala kommunkontor, berörd myndighet eller företag för avfallshantering eller se www.canon-europe.com/weee, eller www.canon- europe.com/battery.
  • Page 608 W celu uzyskania informacji o sposobie recyklingu tego produktu prosimy o kontakt z właściwym urzędem miejskim lub zakładem gospodarki komunalnej bądź zapraszamy na stronę www.canon-europe.com/weee, lub www.canon-europe.com/battery. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 609 ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti- leheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery. Tikai Eiropas Savienībai un EEZ (Norvēģijai, Islandei un Lihtenšteinai) Šie simboli norāda, ka atbilstoši ES Direktīvai (2012/19/ES) par elektrisko un elektronisko iekārtu atkritumiem (EEIA), Direktīvai (2006/66/EK) par baterijām un akumulatoriem, un akumulatoru atkritumiem,...
  • Page 610 šiuos gaminius, jūs padėsite efektyviai naudoti gamtinius išteklius. Daugiau informacijos apie gaminio perdirbimą jums gali suteikti vietinis biuras, atliekų tvarkymo bendrovė, sertifikuoti organai ar buitinių atliekų surinkimo įmonės. Taip pat siūloma apsilankyti interneto svetainėje www.canon- europe.com/weee, arba www.canon-europe.com/battery. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.
  • Page 611 Za več informacij o ponovni uporabi tega izdelka se obrnite na lokalen mestni urad, pristojno službo za odpadke, predstavnika pooblaščenega programa za obdelavo odpadkov ali na lokalno komunalo. Lahko pa tudi obiščete našo spletno stran www.canon-europe.com/weee, ali www.canon- europe.com/battery.
  • Page 612 će djelotvornom iskorištavanju prirodnih resursa. Dodatne informacije o recikliranju ovog proizvoda zatražite od svog lokalnog gradskog ureda, službe za zbrinjavanje otpada, odobrenog programa ili komunalne službe za uklanjanje otpada ili pak na stranicama www.canon-europe.com/weee ili www.canon-europe.com/battery. Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa...
  • Page 613 www.canon-europe.com/battery.

  • Page 614: Handling Precautions

    Handling Precautions When Repairing, Lending, or Disposing of the Printer Legal Restrictions on Printing Ink Tips...

  • Page 615: When Repairing, Lending, Or Disposing Of The Printer

    When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. To keep your personal information safe, please be sure to reset all printer settings when sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer.

  • Page 616: Legal Restrictions On Printing

    Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...

  • Page 617: Ink Tips

    Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.

  • Page 618: Specifications

    Specifications Specifications Print Area Printing Area Standard Sizes Sizes for 0.98 inch (25 mm) Margin Paper Printable Discs...

  • Page 619: General Specifications

    Specifications Important • The following values may vary depending on the operating environment. • General Specifications Power supply 100-240 V AC (50/60 Hz) (The supplied power cord is only for the country or region you purchased.) Power consumption When printing (USB connection): Approx. 16 W Standby (USB connection): Approx.

  • Page 620: Network Specifications

    * To use Hi-Speed USB, your computer must support Hi-Speed USB. Addition- ally, the Hi-Speed USB interface is completely backward compatible with USB 1.1, so the printer can be connected even if the computer interface is USB 1.1. Wired LAN: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a / IEEE802.11ac Network Specifications...

  • Page 621: Operating Conditions

    Operating Conditions If operating conditions of the operating system are high, follow those. Windows Compatible Operating System Windows 11, Windows 10, Windows 8.1, Windows 7 SP1 Note: Operation can only be guaranteed on a PC with pre-installed operating system. .NET Framework is required. Printer driver and IJ Printer Assistant Tool support the following OS: Windows Server 2008 R2 SP1, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019 and Windows Server 2022...

  • Page 622: Print Area

    Print Area Printing Area Standard Sizes Sizes for 0.98 inch (25 mm) Margin Paper Printable Discs...

  • Page 623: Printing Area

    To maintain print quality, the printer leaves a margin around the edges of paper. The printable area is inside this margin. Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print.
  • Page 624 • Borderless Printing is not available for 9"x13"(23x33cm) size paper or plain paper. • • Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom • edges of the paper or cause these parts to become smudged.

  • Page 625: Standard Sizes

    Standard Sizes Size Printable Area (width x height) Letter 8.00 x 10.69 in. (203.2 x 271.4 mm) Legal 8.00 x 13.69 in. (203.2 x 347.6 mm) 11" x 17" (28 x 43 cm) 10.73 x 16.69 in. (272.6 x 423.8 mm) 5.56 x 7.95 in.
  • Page 626 A: 1.34 in. (34.0 mm) B: 1.46 in. (37.0 mm) Printable area Letter, Legal C: 0.12 in. (3.0 mm) D: 0.20 in. (5.0 mm) E: 0.25 in. (6.4 mm) F: 0.25 in. (6.3 mm) Square 5" x 5" 13 x 13 cm C: 0.24 in.

  • Page 627: Sizes For 0.98 Inch (25 Mm) Margin Paper

    Sizes for 0.98 inch (25 mm) Margin Paper When art paper with 0.98 in. (25 mm) margins is selected, the printer is restricted from printing in the top and bottom 0.98 in. (25 mm) of the paper. We therefore recommend checking the printing area in the preview screen before printing.
  • Page 628 Other than Letter A: 0.98 in. (25.0 mm) B: 0.98 in. (25.0 mm) C: 0.13 in. (3.4 mm) D: 0.13 in. (3.4 mm)

  • Page 629: Printable Discs

    Printable Discs The printing area of the printable disc is from 0.67 in. (17 mm) of the internal diameter to 0.04 in. (1 mm) from the external diameter of the printing surface. Printable area A: 0.67 in. (17.0 mm) B: 0.04 in. (1.0 mm)

  • Page 630: Appendix

    Appendix Online Manual Symbols Used in This Document Trademarks Licenses...

  • Page 631: Online Manual

    Online Manual Models used in illustrations and videos in this manual, may differ from your model. Screenshots in This Manual For Windows: The screenshots used in this manual are taken with Windows 10. For macOS: The screenshots used in this manual are taken with macOS Ventura 13.

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