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STARBUCKS Verismo Frequently Asked Questions page 3

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this can cause the pod to fall straight into the used pod container without being
punctured.
Why is the Espresso button on my Verismo® System 580 the only one that is lit up?
If your Espresso button is the only one lit, that means that the machine is ready to be
rinsed. To rinse the machine, place a cup under the nozzle and press the Espresso (Top)
button. The machine will prompt you to rinse every time it is turned on.
My brewer ran out of water while I was making my beverage. What should I do?
When the brewer runs out of water, we recommend that you lift the handle to
discharge the pod, close the handle, refill the water tank and then press the Espresso
(top) button to rinse the system with water. It is not recommended to reuse a pod once
you've started a beverage as it will not deliver proper quality.
How do I clean and/or descale my machine? How often do I need to do this?
If using espresso and brewed coffee pods only with your Verismo® System, we
recommend you clean your machine every month. If you also use Milk pods with your
Verismo® System, we recommend you clean your machine three times a month. Please
follow instructions from the Operating Manual when cleaning your machine. The
cleaner that is recommended for the Verismo® System is the Urnex Full Circle Single
Cup Brewer Descaling and Cleaning Liquid. It is available at specialty retailers and
selected online retailers (such as Amazon.com).
It is important to always thoroughly rinse out the water tank after using it to run the
cleaner through the machine, this ensures there is no cleaner residue left in the tank.
Then fill the water tank with water for the rinse cycle.
We recommend you descale your machine once every three months, depending on the
level of water hardness in your area. Please follow instructions from the Operating
Manual when descaling your machine. The descaler that is recommended for the
Verismo® System is the Durgol Swiss Espresso Special Decalcifier. It is available at
specialty retailers and selected online retailers (such as Amazon.com).
It is important to always thoroughly rinse out the water tank after using it to run the
descaler through the machine; this ensures there is no descaler residue left in the tank.
Then fill the water tank with water for the final rinse cycle.
Do you have to rinse the Verismo® machine every time it powers on?
Yes, the machine will prompt you to rinse every time it is turned on. Rinsing helps to
keep your machine clean and ensure the highest quality beverage. We also recommend
rinsing between different types of beverages and at the end of daily use.
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