SmartRG SR550n User Manual page 63

Appendix A – Troubleshooting
 Please ensure that the settings in the Web-based configuration manager, e.g. ISP username and password, are the same as the settings that have been
provided by your ISP.
4. Why can't I get an Internet connection?
For ADSL ISP users, please contact your ISP to make sure the service has been enabled/connected by your ISP and that your ISP username and password are
correct.
5. What can I do if my router can't be detected by running installation CD?
 Ensure the Router is powered on.
 Check that all the cables are firmly connected at both ends and all LEDs work correctly.
 Ensure only one network interface card on your PC is activated.
 Click on Start > Control Panel > Security Center to disable the setting of Firewall.
Note: There might be a potential security issue if you disable the setting of Firewall on your PC. Please remember to turn it back on once you have finished the whole
V52 User Manual 63