Consumer Cellular Link User Manual page 42

TROUBLESHOOTING
Problem Possible causes
The standby time is related
to your service provider
system configuration. The
same phone used with
different service providers'
systems will not provide
exactly the same length of
standby time.
The battery is depleted.
Shortened In high-temperature
standby time environments, battery life
will be shortened.
If you are not able to
connect to the network, the
phone will continue to send
out signals as it attempts to
locate a base station. Doing
so consumes battery power
and will consequently
shorten standby time.
Cannot turn your Battery power has been
phone on depleted.
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Possible solution
If you are located in an area
where signaling is weak,
temporarily power off the
phone.
Use a new battery.
Change your location to
one where the network is
accessible, or temporarily
turn off your phone.
Recharge the phone's
battery.
Problem Possible causes
The nano-SIM card is
inserted improperly.
There is debris on the
nano-SIM card
nano-SIM card contacts.
error
The nano-SIM card has
malfunctioned or is
damaged.
The nano-SIM card is
invalid.
Unable to
You are not within the
connect to the
network's service area.
network
The signal is poor.
TROUBLESHOOTING
Possible solution
Insert the nano-SIM card
properly.
Use a soft, dry cloth to
clean the nano-SIM card
contacts.
Call Consumer Cellular
customer support at (800)
686-4460.
Call Consumer Cellular
customer support at (800)
686-4460.
Check the service area with
Consumer Cellular.
Move to an open space, or
if you are inside a building,
move closer to a window.
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