Troubleshooting - Consumer Cellular Link User Manual

TROUBLESHOOTING

If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be resolved
using the information in the chart, contact Consumer Cellular customer
support at (800) 686-4460.
Problem Possible causes
The network signal is
too weak at your current
location (for example, in
a basement or near a tall
building) because wireless
transmissions cannot
effectively reach it.
The network is busy at the
Poor reception
current time (for example,
during peak times, there
may be too much network
traffic to handle additional
calls).
You are too far away from
a tower for your service
provider.
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Possible solution
Move to a location where
the network signal can be
properly received.
Avoid using the phone at
such times, or try again
after waiting a short time.
You can request a service
area map from your service
provider.
Problem Possible causes
The network link quality is
poor on the part of your
service provider.
Echo or noise
The quality of the phone
line that you are calling is
poor.
Your service provider does
not support these features,
Unable to select
or you have not applied for
certain features
services that provide these
features.
The battery or battery
charger is damaged.
The phone's temperature is
Cannot charge
below 32°F (0°C) or higher
the battery
than 95°F (35°C).
The contact between the
charging jack and charger
is poor.
TROUBLESHOOTING
Possible solution
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
Call Consumer Cellular
customer support at (800)
686-4460.
Call Consumer Cellular
customer support at (800)
686-4460.
Adjust the battery charging
environment to avoid
extreme temperatures.
Check all connectors to
ensure that all connections
have been properly made.
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