Motorola COMFORT60CONNECT User Manual page 40

Troubleshooting for Wi-Fi® Internet Viewing
Category
Account
Account
Account
Account
Connectivi-
ty Issues
40
Problem
Description / Error
I am unable to login
even after registra-
tion.
I receive an error
message saying:
"Email ID is not
registered".
What do I do if I
forgot my pass-
word?
I am unable to
receive a new
password although
I have used the
"Forgot password"
option.
I get a message: We
are having problems
access-ing your
camera.
This could be due
to lack of internet
connection. Please
wait and try again
later.
Solution
Please check your user name
and password.
Please ensure that you
have registered with us. Tap
Create Account to create an
account.
Click on the "Forgot
Password" link on https://
app.hubblecon-nected.
com/ #lostpassword OR on
your Android™ or iOS appli-
cation. An email will be sent
to your registered email
address.
1. The e-mail might have
been sent to your Junk
Mail Fold-er. Please check
your Junk Mail Folder.
2. There might be a delay
in getting your e-mail.
Please wait a few minutes
and refresh your email
account.
1. Please try again in a few
minutes.This could be be-
cause of any issue with
your internet connection.
2. If the problem remains,
please restart your
Camera to check if this
fixes the problem.
3. Please restart your
Wireless Router.
Help