Troubleshooting tips ... Before you call for service
Surface elements will not
maintain a rolling boil or
cooking is slow
Surface elements do not
Scratches on cooktop
Areas of discoloration on
Plastic melted to the
Pitting (or indentation) of
Improper cookware being used.
Cooktop controls improperly set.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop. Cookware has been slid across
the cooktop surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
What To Do