Advertisement
Q: What happens to the remote's driver when the remote is unpaired from Control4?
A: The driver remains in that room, and the driver name gains the prefix "DELETEME."
Q: What happens in Composer Pro if a Neeo Remote driver with the "DELETEME" prefix
is sitting dormant in a room, then another Neeo Remote is added to that room?
A: That driver is renamed to remove the "DELETEME" prefix, and the driver is then
used for the new remote.
Q: Can I add more than one Neeo Remote to a room?
A: Yes. A number is added (for example, 1, 2, 3) to each Neeo Remote driver's name.
Error messages
Network Error
Cannot communicate with Control4. Check your WiFi connection.
Problem: The Neeo Remote is unable to communicate with the main controller.
Several conditions can cause this.
Solutions:
• Make sure the controller is online and not doing an update.
• Make sure the remote is within Wi-Fi range.
• Make sure the connection in between Wi-Fi and LAN is properly configured.
• Make sure the driver is available on the controller.
• Reboot the controller and the Neeo Remote, if required.
Network Error
Failed to connect to [network name]
Problem: (This error may be encountered during first-time setup.) The remote is
unable to connect to the given network, either because it is out of range or the
password is incorrect.
Solution: Move the remote closer to the nearest AP and make sure the correct
password is entered.
Loading Error
Trying to reload your settings...
If this error persists, contact your Smart Home Pro.
Problem: The Neeo Remote cannot communicate with the controller. Either the
network is unstable or the controller has encountered an error it cannot recover
from.
Solution: Fix the underlying network issue (it could have many causes, such as
Wi-Fi settings & hardware, Control4 project settings, etc.), then reboot the router
and controller, as needed.
Advertisement
