Using Smart Diagnosis - LG GR-B413PSJU Owner's Manual

Using Smart Diagnosis™

Smart Diagnosis™ through the
Customer Information Center
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Lock button to activate the lock
function.
• If the lock function has been activated
already, press the Lock button to
deactivate the lock function, and then
press the Lock button again to activate the
lock function.
• If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.
2
Press and hold the Bottom button for three
seconds while continuing to hold your phone
to the speaker.
3
Open the right compartment door and then
hold the mouthpiece of your phone in front
of the speaker that is located on the right
hinge of the refrigerator door, when
instructed to do so by the call center.
4
After the data transfer is complete, the
service agent will explain the result of the
Smart Diagnosis™.
40
NOTE
• Position the phone so that its microphone is
aligned with the speaker hole.
• The Smart Diagnosis™ sound is generated
after around three seconds.
• Do not take the phone off the speaker hole
while the data is transmitted.
• Hold the phone to the upper right speaker hole
and wait while the data is transmitted.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
• When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off and
then on again after a few seconds. After the
customer information centre explains the
diagnosis result.
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
EN