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6.
In the selected site, select the "New Controller" button to
activate your Aircard.
7.
Enter a name to identify the SmartLine controller to
which the Aircard will be connected.
8.
On the outside of the box and on the Aircard is a 19
digit number. This is the Aircard ID. Enter it exactly as
shown and verify it is correct.
9.
Enter location information.
10. Verify the site is correct or select another site from the
drop down menu.
11.
Select the Activate button to activate the Aircard. Only
select the Activate button once.
12. The SmartLink Network will attempt to communicate
with the Aircard. If it has been installed, the controller
information will be seen once the Update has completed.
13. If you have not installed the Aircard, please see STEP 1 –
Installing the Aircard.
14. If after installation and activation on the SmartLink
Network, you receive errors, please contact the Help
Desk for further assistance. See Step 3 – Helpful
information.
SL-AIRCARD SmartLink Aircard
Troubleshooting
Controller not
The controller identifies as firmware
supported
version other than 3.10 or 3.13. Only
3.10 and higher are compatible and
supported. (Contact distributor to
upgrade.)
Could not connect
The connection timed out. Usually
this is seen when the Aircard is
unplugged or requires a reset
(unplug, wait 10 seconds and plug
back in).
Connected, but no
The Aircard is connected, but it
response
cannot communicate with the
controller. This can happen if the
controller door is not completely
closed, or possibly for other
unknown controller-related reasons.
Contacting the Help Desk
If there's a need to contact support, be prepared to provide
the following information:
•
Your Name and Contact information
•
Site Name
•
Which status light is red on the Aircard and/or Error
message received on the SmartLink Network.
•
Controller ID – This is found by opening the drop down
menu next to "Additional Controller Info" while in the
controller page.
Monday – Friday 8:00 am – 5:00 pm CST
www.weathermatic.com
Installation Instructions
Help Desk: 888-484-3776
Online: support.weathermatic.com
Email: support@weathermatic.com
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