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User Guide
25 year Warranty Terms and Conditions
WARNING: Should the factory fitted temperature and pressure relief valve be tampered with
or removed your guarantee will be invalidated. Neither the Distributor nor Manufacturer shall
be responsible for any consequential damage howsoever caused.
Warranty Terms
Andrews commercial guarantees the product against faulty manufacture or materials for
a period of two years from the date of purchase including parts and labour. This two year
guarantee is extended to five years for the cold water control valve and to 25 years (from the
date of installation) for the stainless steel inner vessel.
These guarantees are valid provided that:
` The unvented water heater has been installed by a competent engineer and as per the
instructions contained in the installation manual and all relevant Codes of Practice and
Regulations in force at the time of installation.
` Any disinfection has been carried out in accordance with BS EN 806
` Should the factory fitted temperature and pressure relief valve be tampered with or removed
your guarantee will be invalidated.
` The Andrews water heater unit has not been modified in anyway other than by approved
engineers.
` The Andrews water heater unit has only been used for the storage of wholesome sanitary
water (max 250mg/l chloride).
` Only stainless steel dummy plugs are to be used.
` The Andrews water heater has not been subjected to excessive pressure beyond the
guidelines detailed in the installation instructions.
` The Andrews water heater has not been subjected to frost, nor has it been tampered with
or been subject to misuse or neglect.
` No factory fitted parts have been removed for unauthorised repair or replacement
` Regular maintenance has been carried out by a competent person in accordance with the
requirements set in the maintenance section of the installation manual and any replacement
parts used should be approved spare parts.
` The original warranty period will apply to any parts replaced
The warranty does NOT cover:
Any consequential damages or profit loss which may arise from a defect.
Warranty claims have no delaying effect on the payment dates and other demands
Your Andrews Commercial warranty covers you for a direct replacement and labour in the
event that the unit fails prematurely as a result of a proved manufacturing defect.
Andrews is not responsible for any damage that has been caused by incorrect or defective
installation, commissioning, water treatment, service or maintenance. Our current technical
documentation can be taken as the basis for this.
In order that this can be achieved, full access to replace the unit is essential. If it is found that
access can not be achieved the warranty will be limited to the replacement of the unit only and
subsequent labour charges would not be met under the warranty.
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