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Q
Why does the display fail (no video or black screen) after the camera has worked
for a period of time?
A
1.
Check the camera working environment. For example, check the cable
connection, voltage, and heat dissipation.
2.
IR remote control for configuration check: Go to Menu > Camera >
Exposure to check whether the aperture is off or the shutter value is too
high, resulting in underexposure. Select Restore Factory Default in the
main menu to reset the parameters.
Q
Why won't the display show any images when the camera indicator is steady
orange?
The camera is in the sleep mode. Press the standby button on the remote control,
A
restart the camera, and use the corresponding Box device to wake it. Another
method is to use the USB port image output (for example, a soft client joins a
video conference).
Q
Why are the USB output images unclear and the highest resolution less than
720p?
A
Check whether the USB port on the PC supports USB 3.0 and re-plug the USB
cable at both ends for verification.
If the conference client uses YUY2/NV12 uncompressed encoding, slow USB
insertion will cause the USB port to be recognized as USB 2.0. The limited USB
2.0 transmission rate cannot support 720p video. In this case, a USB 3.0
connection is required. If MJPEG and H.264 are used for compressed encoding,
USB 2.0 supports 720p30.
Why does the camera display video unclearly or why does the camera not
Q
automatically adjust its focus after being powered on?
A
1.
The lens surface has dust, fingerprints, or condensation on it.
2.
The camera is set to auto focus mode by its remote control. Press the Auto
button on the remote control.
3.
Use the recommended object-camera distance (1.5 meters or more), or try to
adjust the camera angle.
Q
Do the cameras support daisy chain cascade control? If daisy chain cascade
control is supported, how are the cameras connected and controlled? How are the
camera address codes set? Why are the cameras uncontrollable after they are
connected?
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