Troubleshooting - Plantronics Poly Savi 8200 Series Quick Start Manual

Troubleshooting

Headset
I can't hear a dial
tone in the
headset.
I hear static.
• Make sure your headset is charged.
• Adjust the configuration switch (A–G) on the side of
the base until a dial tone is heard. The default A
works for most phones. ATTENTION Use
configuration D for Cisco phones. Cisco phones
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly
to your base. See Desk phone setup details.
• If your base is connected to your desk phone's
dedicated headset port, press the desk phone's
headset button to hear a dial tone.
• If your base is connected to your desk phone's
dedicated headset port, press the desk phone's
headset button and base's desk phone button to
hear a dial tone.
• If your base is connected to your handset port,
manually remove the handset to hear a dial tone (if
you do not have an EHS cable or HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high
enough to operate the hookswitch; set to a higher
setting if necessary.
• Adjust the headset's listening volume. See Listening
volume.
• If the volume is still too low, adjust the desk phone
listening volume on the base. See Listening Volume.
• Make sure there is at least 12 inches between your
base and your computer, and 6 inches between
your base and your telephone. If adjusting the
distance doesn't help, your headset is going out of
range, move closer to the base.
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