Aquos zero2 User Manual
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Aquos zero2 User Manual

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AQUOS zero2
User Guide

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  • Page 1 AQUOS zero2 User Guide...

  • Page 3: Table Of Contents

    About the User Guide............3 Getting Started Package Contents............... 6 Parts & Functions.............. 6 SIM Card................8 Internal Storage..............10 Charging Handset..............10 AQUOS zero2 Power On/Off..............12 User Guide Contents Making Initial Settings............ 13 Google Account..............14 Unlocking Screen...............17 Basic Operations Basic Operations...............
  • Page 4 Using Tethering.............. 120 Handset Settings About Settings............... 124 Data Usage Settings............125 Battery Settings.............130 Display Settings............. 131 Sound Settings..............136 AQUOS Useful Settings..........141 Privacy Settings............. 143 Location Settings............144 Security Settings............145 System Settings..............157 Other Handset Settings..........163 Global Services Global Roaming............... 176 Calling from Outside Japan...........177...

  • Page 5: About The User Guide

    Display. Key labels in the User Guide are simplified for description purposes and differ with actual Display. Other Notations In the User Guide, the product is referred to as "handset." "906SH" here refers to this mobile phone "AQUOS zero2."...

  • Page 7: Getting Started

    Getting Started Package Contents............... 6 Parts & Functions.............. 6 SIM Card................8 Internal Storage..............10 Charging Handset..............10 Power On/Off..............12 Making Initial Settings............ 13 Google Account..............14 Unlocking Screen...............17...

  • Page 8: Package Contents

    Package Contents Parts & Functions Package Contents Handset (Front) ・Handset (AQUOS zero2) ・Battery is built into handset. ・Handset back cover is not removable. ・SIM Removal Tool (Complimentary sample) ・3.5mm Earphones Adapter (Complimentary sample) ・クイックスタート (Japanese) ・お願いとご注意 (Japanese) Name Description Proximity Sensor prevents Touchscreen Proximity/ misoperation during calls.
  • Page 9 Handset (Back and Sides) Handset Keys Name Description Volume Up Increase volume. Name Description Use while recording videos or when talking Volume Decrease volume. through Speakerphone. Down Key Make sure not to cover Mic. Turn Display off/on. Long Press for power Power Key Capture photos and videos with a wide Wide-Angle...

  • Page 10: Sim Card

    SIM Card With Display upward, insert SIM Removal Tool in removal hole SIM Card is an IC card containing phone number and other in Card Tray customer information. Handling SIM Card Check the following regarding SIM Card handling. ・Press firmly and straight until Card Tray ejects. IC (gold) chip ・For SIM Card handling, see SoftBank Website.
  • Page 11 Removing SIM Card SIM-Unlocking Handset Always power off beforehand. Handset can be SIM-unlocked. SIM-unlocking handset allows other-carrier SIM cards to be used with it. ・Some services, functions, etc. may have restrictions when With Display upward, insert SIM Removal Tool in removal hole an other-carrier SIM card is used.

  • Page 12: Internal Storage

    Internal Storage Charging Handset Internal storage can be used for saving data including system Battery is built into handset. data, applications, and video and photos taken with Camera. Internal Battery Data in Internal Storage A lithium-ion battery is built into handset; it is not Data in internal storage may be lost/altered due to accidents, removable.
  • Page 13 Charging Cautions Charging with AC Adaptor Water Resistance Use an AC Adaptor (USB Type-C™ quick charge AC Adaptor for USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory). AC Adaptor is not waterproof. Never connect a USB Type-C For information on other peripheral devices, see SoftBank plug while handset or charger is wet.

  • Page 14: Power On/Off

    Power On/Off Powering Off Powering On Power Key (Long Press for 3+ seconds) Long Press Power Key until SHARP logo appears Power off Handset powers on, and lock screen appears after a while. ・An initial settings wizard may appear the first time handset is powered on.

  • Page 15: Making Initial Settings

    Making Initial Settings Set up a Google Account When powering on the first time, an initial settings wizard appears for optionally making Wi-Fi, Google™ account, and other settings. Follow onscreen instructions to set items. Insert SIM Card before powering on handset. Making Initial Settings Select language then START...

  • Page 16: Google Account

    Google Account SKIP Use a Google Account and get more convenience with Google services. A Google Account is required to use some services or fully use some applications. Google Account Cautions Google Account Mail Address & Password Be careful not to forget your Google account mail address and password.
  • Page 17 Google Set/enter date of birth and gender Next Window for logging in to a Google account opens. Select a mail address Next Create account ・ To create another mail address, Tap Create your own Gmail address Enter user name (mail address) Next For myself Enter password...
  • Page 18 Signing in to a Google Account Next In window for logging in to a Google account, enter mail address Next Check the privacy policy and terms of use I agree Enter password Next Select whether to enable data backup Accept Continue by following onscreen prompts Account is created.

  • Page 19: Unlocking Screen

    Unlocking Screen Unlocking Screen Screen Lock When Display is turned off (screen lock active), Power Key After a period of inactivity, Display turns off to save battery power (screen lock active). Screen lock prevents accidental Touchscreen operation. Lock screen appears. Flick lock screen up ・To activate screen lock manually, Press Power Key when Display is turned on.
  • Page 21 Basic Operations Basic Operations............... 20 Using Touchscreen............20 Using Manner Mode............22 Using Airplane Mode............24 Text Entry.................24 Using Fingerprint Authentication Function....25 Updating the System............28 Using ROBOQUL..............29...

  • Page 22: Basic Operations Basic Operations

    Basic Operations Using Touchscreen Handset uses a touchscreen-type Display. Operate with your Selecting Options and Navigating fingers on Display. Screens About Touchscreen Tap items, icons, onscreen keys, etc. to open assigned items. In Case of Unintended Operation If handset initiates operation without Touchscreen (Display) being operated or does not respond after Touchscreen being operated, Press Power Key to turn off Display, Press Power Key again to turn on Display and then...
  • Page 23 Touch & Hold Pinch/Spread Contact Display lightly; release finger when screen changes. Contact Display lightly, then move fingers toward each other (Pinch) or away from each other (Spread). Drag Touch icon or other item lightly, move it where desired, and release finger.

  • Page 24: Using Manner Mode

    Using Manner Mode Manner Mode (Vibe) Operations Mute ringtones and other handset sounds to avoid disturbing Setting from Quick Settings others around you. Manner mode (vibe) setting is also accessible from Quick Manner mode setting is also accessible from Quick Settings Settings Window.
  • Page 25 Manner Mode (Mute) Operations Activating Manner Mode (Mute) Setting from Quick Settings Manner mode (mute) setting is also accessible from Quick Press Volume Up/Down Key Settings Window. Drag Status Bar down Icon changes to , and handset enters Manner mode (mute).

  • Page 26: Using Airplane Mode

    Using Airplane Mode Text Entry Leaving power on, suspend signal-transmitting functions. Keyboards Activating Airplane Mode Use onscreen keyboards for text entry. ・ Tap Text entry field for keyboard. To hide it, Tap ・Text entry descriptions are for Google Keyboard (default Drag Status Bar down input method).

  • Page 27: Using Fingerprint Authentication Function

    Using Fingerprint Authentication Switching Keyboards Function In a text entry window, Fingerprint Authentication Function Hold finger to sensor to authenticate and use handset. Use this function to unlock screen. Fingerprint Authentication Function Cautions Observe the following when using the fingerprint authentication function.
  • Page 28 Saving Fingerprints Next In Home screen, (Settings) Security ・To show FingerPrint Sensor by tapping Display twice while Display is Turned Off (Screen Lock), tap Enable the function to display the fingerprint sensor by double tapping the screen when it is off Security menu opens.
  • Page 29 ・If you remove your finger too early, authentication may fail to be performed. Remove your finger after your Done fingerprint is authenticated. ・Fingerprint Sensor may not activate if you start saving your fingerprint or performing authentication with your finger on sensor. Release finger and retry. ・To save or authenticate your fingerprint, press the screen firmly.

  • Page 30: Updating The System

    Updating the System Advanced System update Check whether system updates are required via the network, and update manually as required. Software Update Cautions Applications Applications may be updated or newly added, or names, icons, operations and user interfaces of applications may be changed.

  • Page 31: Using Roboqul

    Using ROBOQUL NEXT When charging using ROBOQUL and handset is powered on, ROBOQUL swivels when Display lights up, at start of charging, for incoming calls, alarms, etc. If emopa is enabled, ROBOQUL makes an audio notification as it swivels. ROBOQUL Firmware Updates ROBOQUL firmware is updatable.
  • Page 32 Setting is complete. ・ Tap Operations of ROBOQUL to toggle on ( )/off Viewing Information on ROBOQUL In Home Screen, (AQUOS Useful) In ROBOQUL setting window, More info ROBOQUL setting ROBOQUL setting window opens.
  • Page 33 Handset Interface Handset Screens............... 32 Icons at Display Top (Status Bar)........39 Checking Notifications (Notifications Window).....40 Checking Notifications (Quick Settings Window)..42 Capturing Screenshots (Clip Now)........44 Scrolling Screen Automatically (ScrollAuto)....45 Using Gaming Menu............47...

  • Page 34: Handset Screens

    "Applications & Notifications" for details. 3　Appear when emopa is configured. See "エモパーを利用する (http://help.mb.softbank.jp/aquos-zero2/05-07-11.html)" (Japanese) for details. Home Screen & App List Most handset operations start in Home Screen or in app list. Flick Home Screen up to display app list and activate applications or change handset settings (To change Home Screen, switch to another home screen app.)
  • Page 35 Navigation Bar Portrait Orientation & Landscape Orientation Tap, Drag, or Flick icons on Navigation Bar (Display bottom) for the following functions/operations. appears in Navigation Bar when handset is rotated horizontally. Tap to switch current screen to landscape orientation. To switch screen to portrait orientation, rotate handset vertically and Tap Enable Auto-rotate screen...
  • Page 36 Multi-Window From application history at bottom of Multi-Window, Tap next Split screen to view and operate two applications. application Activate the two applications beforehand. Viewing and operating (Address Book) and (Phone) is described as an example. ・Viewing in Multi-Window is not available for some applications.
  • Page 37 Changing Wallpaper Home screen Lock screen Home screen and lock screen Touch & Hold open area of Home Screen Setting is complete. ・ Tap Home screen to set the image as Wallpaper for Home Screen only. Wallpapers ・ Tap Lock screen to set the image as Wallpaper for lock screen only.
  • Page 38 Adding Shortcuts Adding Widgets Add Chrome bookmarks, Analog clock, etc. as follows. In app list, Touch & Hold application and Drag to "Add to home screen" Touch & Hold open area of Home Screen Shortcut is added automatically. Function Shortcuts Widgets With some applications, Touch &...
  • Page 39 Adding Folders Drag to location to add widget Add folders to collect icons. ・Folders can also be created in Favorites Tray and app list. In Home Screen, Touch & Hold icon to place in folder Widget is added. ・Drag to sheet visible at edge of Display to toggle sheets and add.
  • Page 40 Making Home Screen Settings Deleting Folders Settable items are the following. In Home Screen, Touch & Hold folder Drag to "Remove" ・Delete folders the same way in Favorites Tray and app Item Description list. Set whether to show dots with application ・Applications in folder are also deleted.

  • Page 41: Icons At Display Top (Status Bar)

    Icons at Display Top (Status Bar) Main Notification Indicators Indicators (new message notification, handset status, etc.) Notification Indicators appear on the left. appear at the top of Display. ・Notification Indicators do not appear in lock screen. Status Bar Layout Indicator Description Call (Dialing/Arriving/in Progress) Call on Hold...

  • Page 42: Checking Notifications (Notifications Window)

    Checking Notifications Main Status Indicators (Notifications Window) Status Indicators appear on the right. Open notifications and check handset status. Opening Notifications Window Drag Status Bar down Indicator Description Battery Strength Charging Battery Saver On Signal Strength No Signal (4G LTE/4G/3G) Notifications Window opens.
  • Page 43 Notifications Window Layout Deleting Notifications Drag Status Bar down Notifications and active functions. Use corresponding functions. Notifications Window opens. Manage notifications. Delete all notifications and close Notifications Window. Flick notification left/right 1　Usable functions depend on the notification. As an example, dial or send an SMS to the phone number of a new call.

  • Page 44: Checking Notifications (Quick Settings Window)

    Checking Notifications (Quick Deleting All Notifications Settings Window) Tap icons to toggle functions on/off, etc. Drag Status Bar down Opening Quick Settings Window Drag Status Bar down Notifications Window opens. CLEAR ALL Notifications Window opens. Drag Status Bar down All notifications are deleted. ・Some notifications may not be deleted.
  • Page 45 Customizing Quick Settings Window Quick Settings Window Layout Rearranging Setting Keys In Quick Settings Window, Touch & Hold Setting Drag Setting key to rearrange it Adding Setting Keys In Quick Settings Window, Touch & Hold Setting key below "HOLD AND DRAG TO ADD TILES" Drag Setting key to target location Adjust Display brightness.

  • Page 46: Capturing Screenshots (Clip Now)

    ・ View captured screenshots in (Photos), etc. In Home screen, (AQUOS Useful) Touch upper left (upper right) corner of Display AQUOS Useful menu opens. Slide finger right/down (left/down) along edge of Display Clip Now Screenshot is saved. Clip Now menu opens.

  • Page 47: Scrolling Screen Automatically (Scrollauto)

    In Home screen, (AQUOS Useful) Clip Now In Home screen, (AQUOS Useful) Clip Now menu opens. Clip Now AQUOS Useful menu opens. ScrollAuto Tap item ScrollAuto menu opens. ON/OFF Setting is complete. Viewing Instructions for Clip Now In Clip Now menu, User's Guide ScrollAuto is enabled.
  • Page 48 ScrollAuto Operations Using ScrollAuto Setting ScrollAuto to Applications The feature may not follow the setting with certain applications. In ScrollAuto menu, Set Apps Tap application name ・ Tap application name to toggle on ( )/off ( ・If confirmation appears, follow onscreen prompts. Drag up slowly Setting Whether to Show Status Bar Indicator while Running Target Applications...

  • Page 49: Using Gaming Menu

    SNS from gaming menu. Set applications applicable to gaming App list settings. Notification Set whether to notify when installed at auto- application is automatically saved as registration target of Gaming settings. In Home screen, (AQUOS Useful) AQUOS Useful menu opens.
  • Page 50 Setting Whether to Display Gaming Menu while Gaming settings Games are Running In Gaming settings menu, for "View Menu" ・ Tap to toggle on ( to toggle off ( Setting Recording Quality of Game Screen In Gaming settings menu, Recording settings High resolution (1080p) Normal resolution (720p)
  • Page 51 Gaming Menu Layout Search on web site or within SNS. Toggle High Response Mode on/off. Toggle Block Notifications on/off while games are running. Activate Gaming settings. Record screens while games are running.

  • Page 53: Phone

    Phone Placing/Answering Calls........... 52 Optional Services..............57 Handset Phone Number............ 64 Making Phone Settings.............65 Address Book..............66...

  • Page 54: Placing/Answering Calls

    Placing/Answering Calls Use onscreen dialpad to enter number How to dial directly to make a call and answer a call, as well as options when a call is arriving/during a call are described. Support for VoLTE/VoLTE (HD+) and HD Voice Handset supports VoLTE/VoLTE (HD+) and HD Voice for high-quality call sound.
  • Page 55 Emergency Calls Phone Window Layout Emergency Location Report Making emergency calls (110, 119 or 118) automatically reports handset location to corresponding agency (police, etc.). This system is referred to as Emergency Location Report, and notifies location based on positioning from base stations.
  • Page 56 Answer phone Answer phone list Touch & Hold message Export Show internal storage Call ends. AQUOS zero2 Downloads Select where message is saved Missed Calls Rejecting Arriving Calls For unanswered calls, notification appears in lock screen. As call is arriving, Flick down ・...
  • Page 57 Answering Calls (Display On) Call Window Layout/In-Call Operation When call is arriving, ANSWER Other party photo. Other party name/number. Call connects. HD Voice ( )/HD+ Voice ( ) call in progress. Mute own voice. Show dialpad. To end call, Add call. End call.
  • Page 58 Export ringtones sound are possible. VoLTE (HD+) provides a clearer and more natural quality call than conventional VoLTE. Show internal storage AQUOS zero2 Downloads Select where message is saved ・VoLTE/VoLTE (HD+) are available when the counterpart ・Before saving to internal storage, show internal storage.

  • Page 59: Optional Services

    Optional Services Call Forwarding Use these optional services for voice calls: In Home Screen, (Phone) Optional Services The following optional services are available. Service Description Call Divert all/unanswered calls to a preset Forwarding number. Divert all/unanswered calls to Voicemail Voicemail Center;...
  • Page 60 Voice Mail / Call Forwarding CONFIRM Voice Mail/Call Forwarding opens. Call Forwarding is set. Canceling Call Forwarding Voice Mail / Call Forwarding Call Forwarding ON In Voice Mail/Call Forwarding screen, tap Voice Mail / Call Forwarding All OFF CONFIRM Ring Time Tap the ring time Telephone Number of Forwarding Destination the phone number input area...
  • Page 61 Voicemail Voice Mail / Call Forwarding In Home Screen, (Phone) Voice Mail/Call Forwarding opens. Phone opens. Voice Mail / Call Forwarding Voice Mail ON Settings Calls Ring Time Tap the ring time Call service settings CONFIRM Call service settings open. Voicemail is set.
  • Page 62 Voicemail Call Waiting Voicemail and Answer Phone Requires separate subscription. Voicemail and Answer Phone differ mainly in the following ways. ・Voicemail: Messages are held at the Voicemail Center. In Home Screen, (Phone) Messages are held even when handset is not turned on or outside a service area.
  • Page 63 Group Calling for "Call Waiting" ( Requires separate subscription. During a call, Add call Call Waiting is set. When Call Arrives during Another Call Phone opens. A tone sounds; Flick up to begin call. Enter number Canceling Call Waiting for "Call Waiting" ( ) in all service settings screen Call is added.
  • Page 64 Notify Caller ID Caller ID Network default Hide number Show number In Home Screen, (Phone) Caller ID is set. Phone opens. ・ Set to Network default to notify number. Settings Calls Additional settings Additional settings appear.
  • Page 65 Call Barring Call service settings Restrict outgoing/incoming calls and SMS messages. ・When attempting to place/send a call/SMS while calling is restricted, a message appears. Message may take time to appear in some areas. Restriction Description - Barring of All Outgoing Calls Restrict all outgoing calls.

  • Page 66: Handset Phone Number

    Handset Phone Number Troubleshooting Calling is not barred Checking Your Phone Number Are you using Call Forwarding or Voicemail? Calling may not be barred even if Barring of All Outgoing Calls and Barring of All Incoming Calls are set. In Home Screen, (Settings) Settings appear.

  • Page 67: Making Phone Settings

    Making Phone Settings Settings Making Phone Settings Check phone information and make settings. Settable items are the following. Item Description - Sort by Change the sort order of callers/callees in Display Call History. options - Name format Phone settings open. Change how caller/callee names are displayed in Call History.

  • Page 68: Address Book

    Address Book Setting/Canceling Answer Phone Save phone numbers and mail addresses as well as birthdays, In Phone settings, Calls Answer phone Answer nicknames, etc. phone Mannermode Set ringtones for each contact as needed. Address Book Caution Checking Answering Message for Answer Phone In Phone settings, Calls Answer phone...
  • Page 69 Syncing with Contacts on Server Sync handset Address Book with Google contacts on server. Also sign in to a Google Account before syncing with a non-Google Account. In Home Screen, (Settings) Accounts account to sync Account sync Contacts Window for saving new contact opens. ・If confirmation appears, follow onscreen prompts.
  • Page 70 Dialing from Contacts Tap number In Home Screen, (Phone) Handset dials number. Call begins when other party answers. Phone opens. Contacts Contacts appear. ・Alternatively, to open Contacts in Home Screen, Flick Home Screen up (Address Book). Tap contact Contact opens.

  • Page 71: Messaging

    Messaging Sending Messages (＋メッセージ (+Message))....70 Using Gmail............... 71 Using Email................74...

  • Page 72: Sending Messages (＋メッセージ (+Message))

    Sending Messages (＋メッセージ (+Message)) Tap recipient Sending New Messages In Home Screen, (＋メッセージ) Message window opens. ・To send to a phone number/email address not saved in contacts, enter phone number/email address in Enter name and phone number field and create message. Tap message entry field Enter message Message is sent.

  • Page 73: Using Gmail

    Using Gmail Follow onscreen prompts Use Gmail (Google's webmail service) as well as your work/ personal email. Account setup is complete. Setting an Account Set up a Google Account or an email account to use Gmail. When activating (Gmail) for the first time, account setup menu appears;...
  • Page 74 Creating/Sending Gmail In Home Screen, (Google) Message is sent. Operations when Creating Message (Gmail) Adding Cc/Bcc Recipients In message composition window, in Recipient field Enter recipient Attaching Files In message composition window, Attach file Select where file is saved Select file ・...
  • Page 75 Opening New Gmail Opening Gmail When message arrives, new message notification appears in lock screen. In Home Screen, (Google) In lock screen, Tap new message notification twice (Gmail) Message window opens. ・For two or more new messages, message list opens; Tap one. ・...

  • Page 76: Using Email

    Using Email Forwarding Messages Send/receive email using (Email), an email-only In message window, for message to forward application. Forward Create message ・Alternatively, at bottom of message window, Tap Setting an Account Forward Set up an email account to use email. Resetting Messages as Unread When activating (Email) for the first time, account setup...
  • Page 77 Creating/Sending Email Attaching Files In message composition window, Attach file Select where file is saved Select file Flick Home Screen up (Tools) (Email) Saving Current Message as Draft While creating message, Save draft Discarding Current Message In message composition window, Discard DISCARD Message list opens.
  • Page 78 Opening Email Syncing Accounts Manually In message list, Drag down ・Sync sent and received messages manually at any time Flick Home Screen up (Tools) (Email) regardless of the automatic sync settings. Message list opens. Tap message Message window opens. Operations when Opening Messages Replying to Messages In message window, Create message...

  • Page 79: Internet

    Internet Using the Internet (Chrome™).........78...

  • Page 80: Using The Internet (Chrome™)

    Using the Internet (Chrome™) Enter search string or URL Use Chrome simply by entering words to search for or URLs. TLS (Transport Layer Security) is a protocol for encrypting sent/received data. While in a screen connected by TLS, data is encrypted to safely send/receive private information, credit card numbers, corporate secrets, etc., and provide protection against online threats (eavesdropping, falsification, impersonation, etc.).
  • Page 81 Adding Bookmarks Opening Saved (Downloaded) Image, Etc. In Home Screen, (Files) Browse Downloads Tap image, etc. In Home Screen, (Chrome) ・If confirmation appears, follow onscreen prompts. Chrome activates. Show Website to add Current Website is added to Bookmarks.
  • Page 82 Bookmark Operations Checking Browsing History Editing Bookmarks In Chrome, Bookmarks for bookmark to In Home Screen, (Chrome) edit Edit Edit each item Moving Bookmarks In Chrome, Bookmarks for bookmark to move Move to… Select location ・SoftBank folder and bookmarks in SoftBank folder cannot be moved.
  • Page 83 Setting Chrome Settings Set items Make Chrome settings. Settable items are the following. Item Description Sign in to your Google Account and make Sign in to settings for bookmarks, history, etc. View Chrome account information. Sync and Set whether to sync with Chrome and Google check Chrome data on other devices, and services...

  • Page 85: Camera

    Camera Capturing Photos/Videos..........84...

  • Page 86: Capturing Photos/Videos

    Capturing Photos/Videos Drag shooting mode at bottom to left/right and select Photos and videos taken with handset are saved to handset Picture (internal storage). Camera Cautions General Use Mind etiquette when using Camera. Test Camera before shooting special moments. Do not use Camera in places where shooting is prohibited. Shot images may not be used/transferred without copyright holder (photographer) permission, except for Photo Viewfinder appears.
  • Page 87 Troubleshooting Photo Viewfinder (Back Camera) Layout Camera exits suddenly Continuing to use Camera while handset is warm causes warning to appear, after which Camera saves captured image data and exits. Camera exits automatically after a period of inactivity. Camera automatically exits when battery level is very low.
  • Page 88 ・ Drag shooting mode at bottom to left and select Time 1　Appears after Tapping Bokeh icon or AQUOS beauty setting Lapse to capture video where passage of time is sped up icon.
  • Page 89 See "AIライブス decides the image composition and automatically takes トーリーが作成したショートムービーを再生する (http:// the shot. help.mb.softbank.jp/aquos-zero2/04-06-07.html)" AI Live Story (Japanese) for details. If AI Live Story is enabled ( ) when a given length of video is captured, AI adds effects and BGM to attractive scenes to create a short movie.
  • Page 90 Video Viewfinder Layout While Capturing Captured photo Displayed when a still image is captured during video shooting. When AI Live Shutter automatically shoots a photo appears at the top of the thumbnail. Shooting time Battery level Confirm short movie creation Flashes when a short movie is finalized.

  • Page 91: Music & Images

    Music & Images Listening to Music (YT Music)........90 Viewing & Managing Photos/Videos (Photos)....92...

  • Page 92: Listening To Music (Yt Music)

    Listening to Music (YT Music) Library Enjoy a broad range of music contents including official albums and music videos. Playing back music saved to internal storage is described as an example. Sign in to a Google Account first, and in YT Music, Settings Library &...
  • Page 93 Opening Music Playback Screen Creating Playlists While playing song, Tap playback bar at Display bottom In Home Screen, (Google) (YT Music) Music Playback Screen Layout YT Music opens. ・If confirmation appears, follow onscreen prompts. Library Albums Songs Artists Song image. Song title/artist.

  • Page 94: Viewing & Managing Photos/Videos (Photos)

    Viewing & Managing Photos/ Videos (Photos) Enter title CREATE View photos/videos saved in internal storage and Google online storage. Viewing after logging in to a Google account is described. Font Cautions If no photos or videos are saved on handset, operations such as Match with movie in file view window may...
  • Page 95 Icons in Photos Saving Photos/Videos on Handset Icons below appear according to shooting mode, settings, In file view window, Save to device Follow etc. used. onscreen prompts ・ appears with number of 2 or more photos taken while ・ If capturing video.
  • Page 96 Selecting Video Playback Application In file view window for video, View in application Zooming In/Out on Photos In file view window for photo, Tap Display twice or Pinch/ Spread Checking Photos Captured While Capturing a Video In file view window for video, Match with image Flick screen up ・...

  • Page 97: Application Basics

    Application Basics Confirmation when First Activating Applications..96 Applications...............98 Adding/Deleting Applications........100...

  • Page 98: Confirmation When First Activating Applications

    Confirmation when First Activating Applications DENY ALLOW Set the operation of applications when activating for the first time. The type and content of a confirmation differ with the application. The following explains two types of confirmation: First things first and Battery optimization. Setting Required Permissions for Applications Permit applications to use data on handset, Camera, etc.
  • Page 99 Setting Battery Optimization in Settings Tap application name Optimize Don't optimize DONE In Home Screen, (Settings) Apps & notifications Setting is complete. Advanced Special app access Battery optimization Not optimized All apps...

  • Page 100: Applications

    Applications Function Shortcuts With some applications, Touch & Hold for shortcuts to Activating Applications functions. Tap function shortcut to launch function directly. Flick Home Screen up Exiting Applications Tap application Flick the edge of screen to the left or right again and again while applications are running Application activates.
  • Page 101 Opening Recent Apps Window Recent Apps Window Layout Drag bottom of Display up Activate recently used applications. Favorites Tray. Show application menu. Remove all applications from the list. Recent apps window opens. 1　Flick up to remove from the application list. 2　Appears when Flicking application list to the right.

  • Page 102: Adding/Deleting Applications

    Adding/Deleting Applications Tap free application Download a variety of applications (free/paid) from Google Play. Change the setting of downloaded applications to enable manual or automatic updates. Sign in to a Google Account beforehand. Getting Help with Google Play In Google Play, Help &...
  • Page 103 Purchasing Applications Enter password for Google account VERIFY In Home Screen, (Play Store) ・If confirmation appears, follow onscreen prompts. Google Play opens. ・If confirmation appears, follow onscreen prompts. Tap paid application Application downloads and installs. ・If confirmation appears, follow onscreen prompts. Purchased Applications Payment Tap price...
  • Page 104 Updating Installed Applications Setting Automatic Update by Application In Google Play, My apps & games application Enable auto update In Home Screen, (Play Store) ・If confirmation appears, follow onscreen prompts. ・ Tap Enable auto update to toggle on ( )/off ( ・Automatic update is not available for some applications.
  • Page 105 Uninstalling Applications Tap application Applications installed via Google Play can be deleted (uninstalled). In Home Screen, (Play Store) Uninstall Google Play opens. ・If confirmation appears, follow onscreen prompts. My apps & games Application is deleted.

  • Page 107: Managing Data

    Managing Data File Storage..............106 Backup & Restore............106 Importing Data from Other Mobiles......107...

  • Page 108: File Storage

    File Storage Backup & Restore File Save Location Backup/Restore Options Save data to internal storage. Backup and restore options are the following. The following types of data are saved. ・Photos, Videos, Contacts, Bookmark, Calendar, Mails Option Description Corresponding Depending on application, backup/restore applications settings can be changed.

  • Page 109: Importing Data From Other Mobiles

    Importing Data from Other Mobiles After data reception, Drag Status Bar down Import data from other mobiles, etc. using Bluetooth ® Importing Data with Wi-Fi Direct ® (Data Transfer) Transfer data from previously used smartphone to handset by connecting via Wi-Fi Direct. Transfer data to handset without connecting to network or saving data on SD Card.

  • Page 111: Wi-Fi/Bluetooth

    Wi-Fi/Bluetooth ® Connecting by Wi-Fi............110 Using Bluetooth Function..........116 ® Using Tethering.............. 120...

  • Page 112: Connecting By Wi-Fi

    Connecting by Wi-Fi Use Wi-Fi Handset supports Wi-Fi (wireless LAN). Access the Internet via household Wi-Fi networks. Automatic Updates for Optimizing Wi- Fi Connection While using Wi-Fi, updates for optimizing connection may be received or applied automatically. Connecting Selected Access Points Wi-Fi is enabled.
  • Page 113 Wi-Fi Operations Entering Details Manually to Connect Enabling/Disabling Automatic Use of Wi-Fi when High-Quality Network Is Saved (Home Network, Etc.) In Home Screen, (Settings) In Wi-Fi menu, Wi-Fi preferences Turn on Wi-Fi automatically ・ Tap Turn on Wi-Fi automatically to toggle on ( off ( Enabling/Disabling Available Network Notifications...
  • Page 114 Enter password Use Wi-Fi Wi-Fi is enabled. ・ Tap Use Wi-Fi to toggle on ( )/off ( SAVE Add network Handset is connected. ・Entering a password is not required if an access point is not security protected. ・ Tap to connect also when scanning QR code. Follow onscreen prompts.
  • Page 115 Deleting Connected Access Points FORGET In Home Screen, (Settings) Handset disconnects from the access point. ・After disconnecting from an access point connection, the password may need to be entered again to reconnect. Network & internet Wi-Fi Wi-Fi menu opens. Tap connected access point...
  • Page 116 Deleting Saved Access Points Tap access point In Home Screen, (Settings) FORGET Network & internet The access point is deleted. Wi-Fi Wi-Fi menu opens. Saved networks...
  • Page 117 Using Wi-Fi Direct Advanced Wi-Fi Direct Use Wi-Fi Direct to establish a Wi-Fi connection with other Wi-Fi Direct compatible devices with no need for an access point or Internet connection. In Home Screen, (Settings) Network & internet Found Wi-Fi Direct compatible devices appear in Peer devices field.

  • Page 118: Using Bluetooth ® Function

    Using Bluetooth Function ® Enabling Bluetooth Function ® Connect handset to other Bluetooth devices (e.g., headset) ® for handsfree conversations, or connect to other Bluetooth ® capable mobile phones, etc. to exchange data. In Home Screen, (Settings) Bluetooth Connectivity ® The Bluetooth function is a technology that enables wireless ®...
  • Page 119 Pairing Bluetooth Devices ® Search for and pair nearby Bluetooth devices. Paired ® Bluetooth devices can be connected easily. ® ・Set Bluetooth devices pair to be discoverable on handset ® first. In Home Screen, (Settings) Bluetooth is enabled ( ® ・...
  • Page 120 Connecting to Paired Bluetooth Devices ® Tap target device Connect handset and paired Bluetooth device. ® ・Enable the Bluetooth function on handset and the paired ® Bluetooth device beforehand. ® In Home Screen, (Settings) Connected devices Continue by following onscreen prompts to authenticate Connected devices menu opens.
  • Page 121 Sending Data via Bluetooth (e.g., ® Address Book) Unpairing Devices In Connected devices menu, for device to unpair FORGET FORGET DEVICE Flick Home Screen up (Address Book) Receiving Data via Bluetooth ® "Receiving Data via Bluetooth (e.g., Address Book)" for ®...

  • Page 122: Using Tethering

    Using Tethering Tap target device About Tethering Tethering makes handset act as an external modem (like a Wi- Fi router). Use tethering to connect a PC or game device to the Internet through handset. ・Requires separate subscription. ・Use after confirming that handset is updated to the latest system.
  • Page 123 Setting Tethering When using tethering, several methods are available for connecting handset with other devices. Make settings according to connection method and status of target device beforehand. Settable items are the following. Item Description Set whether to enable tethering via Wi-Fi, Wi-Fi hotspot and make Wi-Fi hotspot tethering settings for network name, security, etc.
  • Page 125 Handset Settings About Settings............... 124 Data Usage Settings............125 Battery Settings.............130 Display Settings............. 131 Sound Settings..............136 AQUOS Useful Settings..........141 Privacy Settings............. 143 Location Settings............144 Security Settings............145 System Settings..............157 Other Handset Settings..........163...

  • Page 126: About Settings

    Display Set Display brightness, wallpaper, etc. Sound Set ringtone, notification sound, etc. Set ROBOQUL motion and useful functions AQUOS Useful such as Simple mode and Clip Now. Settings open. Home Change the home application. applications Check memory space of internal storage Storage and USB drive.

  • Page 127: Data Usage Settings

    Data Usage Settings Data Usage Operations Check the amount of your mobile data usage (per month) and Setting Whether to Permit Restriction on Use restrict usage. of Data when Data Saver Set Data usage is only as tracked by handset, and may differ from In App data usage window, Tap application name actual data usage statement.
  • Page 128 Setting Reset Date for Data Usage App data usage cycle In Home Screen, (Settings) Network & internet Flick date up/down to set reset date Mobile network Reset date is set. App data usage...
  • Page 129 Setting an Alert Amount for Increased Data Usage Data warning In Home Screen, (Settings) Network & internet ・ Available when Set data warning is enabled. Enter amount for alert Mobile network Amount for data alert is set. ・ Tap to change the unit (MB or GB). ・Data usages are approximate, and may differ from the actual data usage.
  • Page 130 Setting a Limit on Mobile Data Usage Data limit In Home Screen, (Settings) Network & internet ・ Available when Set data limit is enabled. Enter amount for limit Mobile network Limit on data is set. ・ Tap to change the unit (MB or GB). App data usage...
  • Page 131 Restrict Background Mobile Data Background data In Home Screen, (Settings) Network & internet Restriction on background data is set. ・ Tap Background data to toggle on ( )/off ( Mobile network App data usage Tap application name...

  • Page 132: Battery Settings

    Battery Settings Using Battery Saver Check battery usage, or save battery power by restricting some handset features. In Home Screen, (Settings) Battery Battery Settings Settable items are the following. Item Description Check battery strength, condition, etc. Save battery power by restricting some Battery Saver handset features.

  • Page 133: Display Settings

    Display Settings Battery Saver Operations Setting Whether to Enable Battery Saver Set Display brightness, wallpaper, etc. Automatically when Battery Level Falls to Specified Level Display Settings In Battery Saver menu, Set a schedule Settable items are the following. schedule Based on percentage ・...
  • Page 134 Setting Text Font Setting Whether Screen is Easier to See in Bright Sunlight In Home Screen, (Settings) Display In Home Screen, (Settings) Display Advanced Font Settings Text font Advanced Outdoor view font APPLY AFTER REBOOT ・ Tap Outdoor view to toggle on ( )/off( ・...
  • Page 135 Setting Whether Clock and Notification Setting Whether to Rotate Display with Indicators Appear after Set Time while Display Handset Orientation Automatically is Turned Off (Screen Lock) In Home Screen, (Settings) Display In Home Screen, (Settings) Display Advanced Auto-rotate screen Advanced Lock screen display Clock display ON ・...
  • Page 136 Setting Display Timeout Setting Font Size In Home Screen, (Settings) Display In Home Screen, (Settings) Display menu opens. Display Screen timeout (Sleep) Display menu opens. Tap time Advanced Set time until Display goes out. ・Set a shorter time to save battery power. Font Settings...
  • Page 137 Setting Size of Images and Icons Font size In Home Screen, (Settings) Drag left/right Display Font size is changed. Display menu opens. ・Check the set font size in Preview. Advanced Display size...

  • Page 138: Sound Settings

    Sound Settings Drag left/right Set ringtone, notification sound, etc. Sound Settings Settable items are the following. Item Description Media volume Set volume for music, videos, etc. Call volume Set volume for calls. Set volume for ringtones for incoming Ring volume calls, etc.
  • Page 139 Setting SMS, MMS, and Messaging apps Action Activating/Canceling Do Not Disturb when Do Not Disturb Is Set In Home Screen, (Settings) Sound Do Not In Home Screen, (Settings) Sound Do Not Disturb TURN ON NOW TURN OFF NOW Disturb SMS, MMS, and messaging apps Set each item Setting Whether to Stop Ringtone...
  • Page 140 Setting Ringtones Setting Whether Tone Sounds when Locking/ Unlocking Screen In Home Screen, (Settings) Sound In Home Screen, (Settings) Advanced Screen locking sounds ・ Tap Screen locking sounds to toggle on ( )/off ・ Disable Screen locking sounds to save battery power. Setting Whether Tone Sounds and Handset Vibrates when Starting Charging In Home Screen,...
  • Page 141 Setting Ringtone Volume In Home Screen, (Settings) Setting is complete. Sound Sound menu opens. Drag "Ring volume" left/right Ringtone plays to check volume. ・ Drag right to increase volume, and left to decrease volume.
  • Page 142 Setting Volume of Music and Videos Setting Alarm Volume In Home Screen, (Settings) In Home Screen, (Settings) Sound Sound Sound menu opens. Sound menu opens. Drag "Media volume" left/right Drag "Alarm volume" left/right Alarm sound plays. Sample sound plays.

  • Page 143: Aquos Useful Settings

    AQUOS Useful Settings Setting Vibration for Incoming Calls Set ROBOQUL motion and useful functions such as Simple Set whether handset vibrates for incoming calls. mode and Clip Now. AQUOS Useful Settings In Home Screen, (Settings) Settable items are the following.
  • Page 144 Setting Whether to Keep Display On while Holding Handset In Home Screen, (Settings) AQUOS Useful AQUOS Useful menu opens. Auto sleep Off Bright Keep ・ Tap Bright Keep to toggle on ( )/off ( ・Hand-held state is determined from handset angle...

  • Page 145: Privacy Settings

    Privacy Settings Simple Mode Operations Setting Simple and Intuitive Home Screen and Make application permissions, password display and other Easy-to-Read Text at Same Time settings. In Simple mode window, SET ALL ON Privacy Settings Setting Home Screen, Size of Text, Etc. Settable items are the following.

  • Page 146: Location Settings

    Location Settings Making Settings for Activity Controls Make settings for location history and usage of location In Home Screen, (Settings) Privacy information of applications, etc. Advanced Activity controls Follow onscreen prompts Location Settings ・Log in to a Google account beforehand. Settable items are the following.

  • Page 147: Security Settings

    Security Settings Making Settings for Applications that Use Location Make security settings including screen lock and security codes. In Home Screen, (Settings) Location Advanced Emergency Location Service Google Security Settings Location Accuracy Google Location History Google Location Sharing Follow onscreen prompts Settable items are the following.
  • Page 148 Setting Time after Display Off until Screen Setting Screen to Unlock by Using Trusted Locks Device In Home Screen, (Settings) Security In Home Screen, (Settings) Security Smart for "Screen lock" Automatically lock Tap item Lock Enter pattern / lock no. (PIN) / password Trusted devices ADD TRUSTED DEVICE ・...
  • Page 149 Viewing Details of Credentials Installed by User Requiring Screen to Be Unlocked after Screen of Only Specified Application No Longer Kept in In Home Screen, (Settings) Security View Advanced Encryption & credentials User In Home Screen, (Settings) Security credentials Tap certificate DONE Advanced Screen pinning...
  • Page 150 Operation Password and Center Access Enabling SIM PIN Code When SIM PIN is enabled, PIN entry is required for handset use Center Access Code is a four-digit code set in subscription each time handset is powered on with SIM Card installed. It is contract;...
  • Page 151 SIM PIN Entry Cautions Changing SIM PIN SIM PIN entry is required when changing SIM PIN, when Enable SIM card lock first. See "Enabling SIM PIN" for details. powering handset on with SIM card lock enabled, etc. ・Entering incorrect SIM PIN three consecutive times activates PIN Lock.
  • Page 152 Setting Screen to Unlock by Flicking Screen Swipe In Home Screen, (Settings) Setting is complete. ・If confirmation appears, follow onscreen prompts. Security Security menu opens. Screen lock ・If method for unlocking screen before change is setting other than None Swipe , first unlock screen.
  • Page 153 Setting Screen to Unlock by Tracing Pattern Pattern In Home Screen, (Settings) Enter new pattern Security Next Security menu opens. Screen lock ・ Tap Clear to erase entered pattern. Enter new pattern again ・If method for unlocking screen before change is setting other than None Swipe...
  • Page 154 Requiring Lock No. (PIN) Entry for Unlocking Screen Confirm In Home Screen, (Settings) ・If method for unlocking screen before change is setting other than None Swipe , setting is complete. Select method of notification display Security Security menu opens. Done Screen lock Setting is complete.
  • Page 155 Lock No. (PIN) Confirm ・If method for unlocking screen before change is setting other than None Swipe , setting is complete. ・ Tap Clear to erase entered lock no. (PIN). Enter new lock no. (PIN) Select method of notification display Next Done Enter new lock no.
  • Page 156 Setting Screen to Unlock with Password Enter new password In Home Screen, (Settings) Next Security Enter new password again Security menu opens. Screen lock Confirm ・If method for unlocking screen before change is setting other than None Swipe , first unlock screen. Password ・If method for unlocking screen before change is setting other than...
  • Page 157 Using Face Authentication Select method of notification display When face data is saved, handset authenticates with face when Display is on, and screen unlocks. In Home Screen, (Settings) Security Done Security menu opens. Face authentication Setting is complete. Follow onscreen prompts and set pattern / lock no. (PIN) / password for unlocking screen ・This is a backup method for unlocking the screen if unable to authenticate with your face.
  • Page 158 Checking Overview and Precautions for Face NEXT Authentication after Saving Face Data In Home Screen, (Settings) Security Face authentication Enter pattern/lock no. (PIN)/ password Face authentication Precautions Align face with onscreen guides Tap when to unlock screen Face data is saved. Operations when Saving Faces Deleting Face Authentication Settings In Home Screen,...

  • Page 159: System Settings

    System Settings Setting Input Method Check and make settings for language, input, date and time, In Home Screen, (Settings) System backup, reset, etc. Languages & input Virtual keyboard Tap input method Follow onscreen prompts System Settings ・ To add/delete input method, Tap Manage keyboards then follow onscreen prompts.
  • Page 160 Setting Whether to Enable Audio Recording Setting Whether to Check Spelling During Entry with Bluetooth Device ® In Home Screen, (Settings) System In Home Screen, (Settings) System Languages & input Advanced Spell checker Languages & input Virtual keyboard Google Use spell checker voice typing Bluetooth audio recording ・...
  • Page 161 Setting Speed for Text-to-Speech Setting Assistant Application to Start by Long Pressing Fingerprint Sensor after Unlocking In Home Screen, (Settings) System Screen using Fingerprint Authentication Languages & input Advanced Text-to-speech In Home Screen, (Settings) System output Drag for "Speech rate" to adjust Gestures Launch assistant Long-press...
  • Page 162 Setting 24-Hour Time Indication Setting Date and Time Manually In Home Screen, (Settings) System Date & time Date Time Specify date/time In Home Screen, (Settings) ・ Available when Use network-provided time is disabled. Setting Whether to Use Time Zone Information from Network In Home Screen, (Settings)
  • Page 163 Resetting Handset Use locale default In Home Screen, (Settings) 24-hour or 12-hour format is automatically set depending on your language and region. ・ Tap Use locale default to toggle on ( )/off ( ・ When Use locale default is disabled, Tap Use 24-hour System format...
  • Page 164 Cautions when Erasing All Data (Factory Reset) Erase all data (factory reset) Observe the following when erasing all data (factory reset). ・Erasing all data (factory reset) deletes all data in internal storage irreversibly. Back up important data beforehand. ・Deleted content cannot be restored. Reset with caution. Enter Operation Password ・If Operation Password is unset, follow onscreen prompts.

  • Page 165: Other Handset Settings

    Other Handset Settings Network & Internet Make network and Internet settings for Wi-Fi, mobile Phone Number network, data usage, etc. Settable items are the following. "Checking Your Phone Number" for details on phone Item Description number. Enable Wi-Fi connection. Wi-Fi "Connecting by Wi-Fi"...
  • Page 166 For details on NFC/Osaifu-Keitai ® "NFC／おサイフケータイ を利用す ® Setting Whether to Exclude Application(s) from る (http://help.mb.softbank.jp/aquos- Data Saver zero2/05-05.html)" (Japanese). In Home Screen, (Settings) Network & internet Data Saver Unrestricted data Connected Device Operations application name ・ Tap application name to toggle on (...
  • Page 167 ・ Tap Organize notifications on the lock screen to toggle (http://help.mb.softbank.jp/aquos- on ( )/off ( zero2/05-07-02.html)" (Japanese) for ・Notifications that cannot be deleted still appear even details on emergency broadcasts. when Organize notifications on the lock screen is on. ・Notification Indicators in Status Bar cannot be hidden.
  • Page 168 ・ Tap Allow notification dots to toggle show ( Item Description hide ( AQUOS Home Change home application to AQUOS Home. AQUOS Kantan Change home application to AQUOS Kantan Setting Whether to Flash Charging/Notification Home Home. Lamp for Notifications In Home Screen, (Settings) Apps &...
  • Page 169 Accounts Accessibility Create or add accounts. Make settings for syncing created or Set captions, magnification gestures, and other useful added accounts. Settable items are the following. accessibility functions. Settable items are the following. Item Description Item Description Add account Create or add accounts. Volume key Set whether to enable accessibility shortcut...
  • Page 170 Accessibility Operations Setting Whether Pointer Clicks after Stopping Setting Whether to Enable Accessibility when Using Mouse/Trackpad Functions by Using Volume Key In Home Screen, (Settings) Accessibility In Home Screen, (Settings) Accessibility Dwell timing Use service Volume key shortcut Use service ・...
  • Page 171 Digital Wellbeing & Parental Controls Setting Whether to Use Monaural Audio Playback Prevent excessive handset use by setting timers for each application or showing number of notifications received and In Home Screen, (Settings) Accessibility frequency of screen unlocking, etc. Settable items are the Mono audio following.
  • Page 172 Setting Limit on Daily Use Time for Each Managing Application Notifications Application In Home Screen, (Settings) Digital Wellbeing In Home Screen, (Settings) Digital Wellbeing & & parental controls Show your data Manage parental controls Show your data Dashboard notifications Follow onscreen prompts Tap application name App timer Set hours/...
  • Page 173 About Phone Editing Emergency Information Items that can be set/checked are the following. Save your own medical information (name, address, blood type, allergies, etc.) to handset as emergency information. Item Description In Home Screen, (Settings) About phone Emergency information Add information Set/ Device name Change handset name.
  • Page 174 About phone Activate "SHSHOW" application to view Proficient use information on getting the most out of Carrier Setting Follow onscreen prompts guide your AQUOS smartphone/tablet. Self check Perform a self-check. Troubleshooting Operations Checking FAQ on Sharp Website In Home Screen, (Settings)
  • Page 175 Restarting Handset in Safe Mode In Home Screen, (Settings) Troubleshooting Self check Reboot with safe mode ・Handset restarts in a state near to its state at time of purchase. Exiting Safe Mode and Restarting Handset In Home Screen, (Settings) Troubleshooting Self check Reboot to cancel safe mode Viewing Advice Related to Temperature Rise in...

  • Page 177: Global Services

    Global Services Global Roaming............... 176 Calling from Outside Japan...........177...

  • Page 178: Global Roaming

    Global Roaming Tap provider Handset is Global Roaming Service eligible. Use the same handset number outside Japan. Handset connects to an appropriate cellular provider automatically by default. A specific carrier can also be selected manually. Change communication method and data roaming settings. Setting a Cellular Provider In Home Screen, (Settings)

  • Page 179: Calling From Outside Japan

    Calling from Outside Japan Changing Data Roaming Setting See SoftBank Website to learn about roaming areas/rates, etc. http://mb.softbank.jp/en/global_services/ Print out roaming area/rate information to carry while In Home Screen, (Settings) Network & internet traveling abroad as needed. Enabling/Disabling Abroad Assistant While outside Japan, use Abroad assistant to select how to place calls.
  • Page 180 Calling Landlines & Mobiles within Current Country Call to Japan In Home Screen, (Phone) Handset dials number. Call begins when other party answers. Dialpad window opens. Use onscreen dialpad to enter number ・Do not add + before the number. Call to This Number Handset dials number.
  • Page 181 Calling Countries aside from Japan Enter country code then other party number (omit first 0) In Home Screen, (Phone) ・Do not omit first 0 from phone numbers when dialing Italy (39). Handset dials number. Call begins when other party Dialpad window opens. answers.

  • Page 183: For Assistance

    For Assistance Handset Powers Off............182 Handset Does Not Power On......... 182 Cannot Charge / Charging Stops / Charging Is Slow... 183 Battery Runs Out Quickly..........183 Display Turns Off Suddenly.......... 184 Screen Freezes / Operation Is Unstable....... 184 SIM Card Not Recognized..........185 Cannot Send/Receive Mail..........185 Cannot Connect to Internet..........

  • Page 184: Handset Powers Off

    The new application may be the cause. Are you Long Pressing Power Key? Continue Pressing Power Delete the application in Safe mode. Key until logo appears. "セーフモードで起動する (http://help.mb.softbank.jp/ aquos-zero2/02-05-05.html)" (Japanese) for details on activating Safe mode. "Uninstalling Applications" for details on deleting applications.

  • Page 185: Cannot Charge / Charging Stops / Charging Is Slow

    Cannot Charge / Charging Stops / Battery Runs Out Quickly Charging Is Slow Battery Runs Out Quickly Even With No Operation Charging Does Not Start Some applications may use data communication even if not Check the following if charging does not start. being operated.

  • Page 186: Display Turns Off Suddenly

    The new application may be the cause. Delete the application in Safe mode. The new application may be the cause. "セーフモードで起動する (http://help.mb.softbank.jp/ Delete the application in Safe mode. aquos-zero2/02-05-05.html)" (Japanese) for details on "セーフモードで起動する (http://help.mb.softbank.jp/ activating Safe mode. aquos-zero2/02-05-05.html)" (Japanese) for details on "Uninstalling Applications"...

  • Page 187: Sim Card Not Recognized

    SIM Card Not Recognized Cannot Send/Receive Mail SIM Card Not Recognized Airplane Mode Set Check the following if handset does not recognize SIM Card. Is handset in Airplane mode? appears in Status Bar when in Airplane mode. To cancel Airplane mode: ・Is SIM Card inserted correctly? Is SIM Card inserted in the Drag Status Bar down correct location and in the correct orientation? Power off...

  • Page 188: Cannot Connect To Internet

    Did you dial all digits for the number? Dial all digits for Clearing the browser cache may remedy this. numbers starting with a "0" area code, etc. "閲覧履歴を削除する (http://help.mb.softbank.jp/aquos- zero2/04-05-01-04.html)" (Japanese) for details on clearing the browser cache. Cannot Hear Other Party Cannot Connect to Internet Only When...

  • Page 189: Cannot Use Applications

    Cannot Use Applications Cannot Install New Application Is there only a little free space in internal storage? To check free space: In Home Screen, (Settings) Storage Applications not supported by handset cannot be installed. Cannot Activate Applications Did you set access privileges when first activating the application? Applications cannot be activated if access is not permitted.
  • Page 191 Warranty/Specifications/ Customer Service Warranty & After-Sales Service........190 Specifications..............190 Customer Service............192...

  • Page 192: Warranty & After-Sales Service

    Warranty & After-Sales Service Specifications Some information may differ due to specification changes. Warranty Handset ・Handset warranty is for 1 year from date of purchase. ・Repair may be made free of charge under the terms of free Handset specifications are as follows. repair.
  • Page 193 3.5mm Earphones Adapter Materials (3.5mm Earphones Adapter) Item Description Parts Materials Used/Surface Finish Cable Length Approx. 139 mm USB Type-C plug (metal Stainless steel/nickel plating Weight Approx. 5 g part) USB Type-C SIM Removal Tool plug (resin part), Cord, Elastomer resin Earphones- Item Description...

  • Page 194: Customer Service

    Customer Service If you encounter any difficulties or are unsure of anything, contact customer service. SoftBank Customer Support ・From a SoftBank handset, dial toll free at 157 ・From a landline/IP phone, dial toll free at 0800-919-0157 ・Business hours : 9:00am - 8:00pm (Chat/Call) Smartphone Technical Support Center ・From a SoftBank handset, dial toll free at 151 ・From a landline/IP phone, dial toll free at 0800-1700-151...
  • Page 195 Safety Precautions Safety Precautions............194 Important Product Information........203 Handset & Hardware Care..........204 General Notes..............206 Radio Wave Exposure and Specific Absorption Rate (SAR) Information..............209 Water & Dust Resistance..........210...

  • Page 196: Safety Precautions

    Safety Precautions Handset, SIM Card, SIM Removal Tool, 3.5mm Earphones Adapter, AC Adaptor (Sold Separately) (Common) Read Safety Precautions before using handset. Observe precautions to avoid injury to self or others, or damage to property. Safety Precautions These labels show degree of risk from improper use. Do not use, store, or leave in extreme heat or where heat collects, such as fire, heat sources, Label...
  • Page 197 Do not apply excessive force to or break Use optional accessories specified by SoftBank handset. Particularly when carrying handset in Corp. your clothes pocket, do not bump it or place it Using unspecified accessories may cause fire, burns, injury, between objects. electric shock, etc.
  • Page 198 If there is abnormal odor/sound, smoke, overheating, discoloration, distortion, or other Do not drop, stomp, throw or subject to abnormalities, follow these steps. excessive force or strong impact/vibration. ・Unplug from the outlet. May cause fire, burns, injury, electric shock, etc. ・Power off handset.
  • Page 199 Handset Do not use if broken. May cause fire, burns, injury, etc. Do not throw into a fire or apply heat. May cause fire, burns, injury, etc. Do not place on unstable surfaces; take added care when vibration is set. Handset or related hardware may fall, resulting in injury, Do not pierce with a sharp object (nail, etc.), etc.
  • Page 200 Power off handset or activate Airplane mode before boarding an airplane. Do not shine Mobile Light close to eyes. Maintain a safe distance, especially from small Handset use on airplanes is restricted; follow the children. instructions given by the respective airlines. Radio waves may adversely affect an airplane's electronic May cause visual impairment or other problems;...
  • Page 201 Power off handset near electronic devices that employ high precision control systems or weak When using the motion sensor and signals. electromagnetic sensor, make sure of the safety around you and hold handset firmly; do Radio waves may cause electronic devices to malfunction or not swing with excessive force.
  • Page 202 AC Adaptor (Optional Accessory) Before using handset in a vehicle, check with the manufacturer or dealer of the vehicle on radio wave effects. In rare cases, radio waves may adversely affect operation Do not use AC Adaptor if the cord is damaged. of on-vehicle electronic devices, depending on the type of vehicle.
  • Page 203 Use at the specified power supply voltage. When not using AC Adaptor, unplug it from the outlet. When charging handset overseas, use AC Adaptor designed for overseas use. Leaving it plugged in may cause fire, burns, injury, electric shock, etc. Use at other power supply voltages may cause fire, burns, electric shock, etc.
  • Page 204 SIM Removal Tool 3.5mm Earphones Adapter Tip of SIM Removal Tool is pointed. Do not use If there is abnormal odor/sound, smoke, pointed at yourself or others. overheating, discoloration, distortion, or other abnormalities during use, charging, or storage, Doing so may allow it to strike yourself or others, causing do the following.

  • Page 205: Important Product Information

    Important Product Information General Use 3.5mm Earphones Adapter is not water- or dustproof. ・If your SIM Card or handset (with SIM Card inserted) is lost Do not use or store in a location that is or stolen, suspend your service immediately. For details, subject to excessive dust, high humidity, or contact Customer...

  • Page 206: Handset & Hardware Care

    Be careful in particular when wearing heavy ・See "緊急速報メールを利用する (http://help.mb.softbank.jp/ clothing. aquos-zero2/05-07-02.html)" (Japanese) for details on ・Do not place heavy objects on handset inside handbags, Urgent News settings. packs, etc. ・Alerts are not received during calls/transmissions or in poor ・Handset back cover is not removable.
  • Page 207 Display (Touchscreen) Self Check Handset Display is Touchscreen. If handset is unstable, diagnose the cause as follows. If Display is wet, wipe it with a soft cloth. In Home Screen, (Settings) Troubleshooting Self check Follow onscreen prompts ・Touchscreen may not respond in these situations: ・Use with gloves/long fingernails ・Use of pens, pencils or sharp objects Forcing Power Off...

  • Page 208: General Notes

    General Notes Wi-Fi (Wireless LAN) "906SH" here refers to this mobile phone "AQUOS zero2." Wireless LAN (hereafter "Wi-Fi") uses radio waves to enable communication between compatible devices within range. However, it is advisable for the user to configure security Portrait Rights settings to avoid risk of data interception.
  • Page 209 Regulatory Information Frequency Range of Supported Bands in In some countries/regions including Europe , there are restrictions on the use of 5GHz WLAN that may limit the use Item Description to indoors only. Tx 880.2 to 914.8 MHz Please check the local laws and regulations beforehand. GSM 900 Rx 925.2 to 959.8 MHz  ...
  • Page 210 Maximum Transmit Power FCC Notice This device complies with part 15 of the FCC Rules. Operation Item Description is subject to the following two conditions: GSM 900 +33 dBm (Power Class 4) (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including DCS 1800 +30 dBm (Power Class 1)

  • Page 211: Information

    Radio Wave Exposure and Specific http://www.arib-emf.org/01denpa/denpa02-02.html (Japanese) Absorption Rate (SAR) Information World Health Organization http://www.who.int/emf 【906SH】 here refers to this mobile phone 【AQUOS zero2】. List of Specific Absorption Rates (SAR) for radio waves by smartphone/3G model https://www.softbank.jp/mobile/support/sar/ (Japanese) Specific Absorption Rate (SAR) for This...

  • Page 212: Water & Dust Resistance

    Water & Dust Resistance FCC RF Exposure Information Your handset is a radio transmitter and receiver. It is Handset Water & Dust Resistance designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S.
  • Page 213 Precautions Cautions for Use in a Bathroom ・Do not subject handset to soap, detergent, bath powder/oil, ・Do not let handset get wet with liquids other than tap sea/pool/spa water, hot water, etc. water at room temperature (spa water, soapy water, ・Rinse off sea/pool water, beverage, dirt, sand, mud, etc.
  • Page 214 Care & Maintenance Drying Handset ・Proper care of Card Tray gasket is crucial for continued After exposing handset to water, be sure to dry Earpiece/ handset water and dust resistance. Observe the following: Speaker, Volume Keys, Power Key, Speaker, External ・Do not remove or damage gasket.
  • Page 215 After Drying Procedure Do not use handset in wet conditions. ・Calls may fail, or moisture may transfer to clothes, bag, etc. ・Moisture may short-circuit External Connection Jack or other parts. ・Exposure to cold may freeze moisture and cause malfunction.
  • Page 217 Ａ About Settings............... 124 About the User Guide............3 Adding/Deleting Applications........100 Address Book..............66 Applications...............98 AQUOS Useful Settings..........141 AQUOS zero2 User Guide Index Ｂ Backup & Restore............106 Basic Operations............... 20 Battery Runs Out Quickly..........183 Battery Settings.............130 Ｃ...
  • Page 218 Handset Powers Off............182 Security Settings............145 Handset Screens............... 32 Sending Messages (＋メッセージ (+Message))....70 SIM Card................8 SIM Card Not Recognized..........185 Ｉ Sound Settings..............136 Specifications..............190 Icons at Display Top (Status Bar)........39 Status Bar................. 39 Important Product Information........203 System Settings..............157 Importing Data from Other Mobiles......
  • Page 220 AQUOS zero2 User Guide February 2020, First Edition SoftBank Corp. Visit SoftBank Shop for assistance Model : AQUOS zero2 Manufacturer : SHARP CORPORATION...

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