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58999§§3
Field
support
entire
peripherals,
DMS
is
provided
by
Honeywell's
Engineering
Division,
a
single
organiZation
that
services
the
system —ma infr ame
hardware ,
terminals,
communication
and
satellite
equipment,
and
'softWare.
n'Whether
the
system
is
a
large
complex
distributed
system,
Field
Engineering' 5
DMS
support
program responds to user needs for a high
level
of
system
performance
and
availability.
THE BENEFITS OF DMS
3.3
REVC:
0
Advanced
remote
abilities.
diagnostic
cap-
0
Remote
software
support
and hardware
technical assistance.
0
A single-point dispatch for service.
0
Adequate parts inventory at» a point
near the user.
.
0
Fully
trained technical
specialists
Who can provide the broadest spectrum
of maintenance services.
THE ELEMENTS or DMS
DMS is implemented to provide full service
capabilities
through
a
number
Of
major
elements including:'
o ,;Techn1cal Assistance Center
(TAC)
- a
remote
Software
support
and
hardware
technical a551stance serv1ce.
0
Response
Center System
-
for
single-
point dispatch of service requests.
0
Logistics
Inventory
Data
System
-
a
major
network
'for'
contrOI
and
distribution of spare part3.
'
0
Service Account
Representative
-
for
perSOnaliZed
eff1c1ent
service
and
direCt
1nteraction with
uSer' s
data
processing staff
0
Field Engineering Representatives.
0
Specialized §9¥ViceS-
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