Frequently Asked Questions For Troubleshooting; Picture (Quality)/Screen; No Color/Dark Picture/Color Is Not Correct/Picture Is Too Bright - Sony XBR43X800H Manual

Help Guide
After the factory reset process completes successfully, the TV will start the Initial Setup wizard.
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[108] Troubleshooting | Start here

Frequently Asked Questions for Troubleshooting

For troubleshooting information, you can also refer to "Frequently Asked Questions" in our support site
below.
http://www.sony.net/androidtv-faq/
[109] Troubleshooting

Picture (quality)/screen

No color/Dark picture/Color is not correct/Picture is too bright.

Distorted picture./The screen flickers.
The screen suddenly changes to a video you do not recognize while watching TV.
A black box appears on the screen.
There are banners/tickers at the top or bottom of the screen.
High resolution HDR pictures are not displayed.
A message about an app asking for permission to access a TV function is displayed.
OLED panel (only models equipped with an OLED panel)
[110] Troubleshooting | Picture (quality)/screen
No color/Dark picture/Color is not correct/Picture is
too bright.
Check the antenna/cable connection.
Connect the TV to the AC power (mains), and press the power button on the TV or the remote
control.
Press the HOME button, and select [Settings] — [Display & Sound] — [Picture] to make
adjustments.
For details, refer to Adjusting the picture quality page.
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