Tape System Reporter Data Flow; Remote Support - IBM TS3500 Manual

2. Use of the IBM Tape System Reporter application requires that you establish
database connectivity through firewalls and to any tape libraries that it is monitoring.
The IBM Tape System Reporter application operates by collecting information from the
TS3500 Tape Library, aggregating the data in a database, and providing you the ability to
generate a report. You can generate a General SQL Query or custom report on the
utilization and performance of tape cartridges, tape drives, and the tape library. The
application can be installed by you or by IBM Lab Services. Figure 1 illustrates how the Tape
System Reporter application collects information from the tape libraries, aggregates the
data in a database, and provides you with the opportunity to generate a general query or
custom report.
Figure 1. Tape System Reporter data flow
Note: It is suggested that you install the Tape System Reporter application on a dedicated
server machine that is separate from your client machine or machines. This is particularly
effective when workload balancing is a consideration.
For more information about the prerequisites for using the IBM Tape System Reporter,
installing and setting up the application, working with the Apache Derby, DB2, or Oracle
databases, and generating reports, refer to the IBM System Storage™ TS3500 Tape Library
with ALMS Tape System Reporter User's Guide (GA32-0589). You can also find information
about the IBM Tape System Reporter on the Web at http://www-
01.ibm.com/support/docview.wss?uid=ssg1S4000680.
Parent topic: Overview

Remote support

This section describes the types of remote support that the TS3500 Tape Library and its
drives use to detect and solve problems.