Problem solving guide
Problems with the Ice/Water dispenser
Problem
The Ice/Water
dispenser cannot be
switched on.
The Ice/Water
dispenser is not
immediately ready for
operation after having
been switched on.
No ice cubes are
dispensed.
The chilled water from
the Ice/Water dispenser
does not taste good.
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Possible cause and remedy
The refrigeration appliance is not connected to the
power supply.
Check that the refrigeration appliance is
connected to the electricity supply.
The system lock of the Ice/Water dispenser is active
(the sensor is highlighted in white).
Switch off the system lock (see "Operating the Ice/
Water dispenser – Switching the system lock on/
off").
This is not a fault. After the appliance door has been
opened and closed, it can take several seconds
until the Ice/Water dispenser is ready for operation.
The Ice/Water dispenser spout is blocked by clumps
of ice.
Remove the ice that has clumped together.
Empty the ice cube container at the latest if you
have not produced any ice cubes for a week (see
"Cleaning and care – Emptying and cleaning the
ice cube container").
After the Ice/Water dispenser has been switched on,
it can take up to 24 hours until the first serving of ice
cubes is ready.
If you dispense chilled water again after a long period
of time, it may be stale.
In this case, pour away the first 15 glasses of
water.