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The end user is responsible for installation consistent with the
mounting instructions, as well as regular safety inspections of the
BlackJack Holder and Fire Cam Fire Helmet Cameras. For further
questions, please go to www.FireCam.com under the "contact us"
page.
SHIPPING AND RETURNS:
Orders within the United States are shipped by ground which takes
3-5 business days depending on your location in the US. We will
make all efforts to ship your order within 2-3 business days of
receipt. We do not ship on Saturdays and Sundays. All orders
placed on Saturday and Sunday will be processed that following
Monday. During the holidays and Sundays, our order processing
time may increase. Fire Cam charges sales tax for orders shipped
to Illinois. Recipients of orders shipped to other states are
responsible for complying with state and local tax laws. You will
receive an emailed confirmation, if you provided it with your order.
Fire Cam ships to PO boxes via USPS.
International Shipping:
We ship to the United States and most other Countries. For orders
shipped outside of the United States, your order will be shipped via
USPS standard mail. Delivery times vary by destination, most
orders should arrive within 21 days of shipment. All payments are
made in US Dollars. The order total does not include customs
duties or international taxes. The customer is responsible for any
non-US taxes or import duties which may be levied by local
authorities. Please check your countries import and taxation
policies before ordering.
Returns:
3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for a return, you must contact customer
service at www.FireCam.com under the Contact Us page to obtain
a Return Authorization number known as an RA #. Upon approval,
an RA form will be emailed which must be completed in full and
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