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*HQHUDO 7URXEOHVKRRWLQJ
7UG VJG HQNNQYKPI VCDNG VQ VTQWDNGUJQQV RTQDNGOU VJCV CTG PQV KFGPVKHKGF D[ VJG
OGPW U[UVGO
Problem
7PKV YKNN PQV VWTP QP
7PKV HWPEVKQPU DWV
NCOR FQGU PQV UVTKMG
.COR KU FKOOGT VJCP
QVJGT WPKVU
7PKV YKNN PQV JQOG
RTQRGTN[
%QNQT U[UVGO KU PQV
RTQFWEKPI VJG
EQTTGEV EQNQT
2CP QT VKNV RQUKVKQP KU
QHH
7PKV KU PQV TGURQPFKPI
VQ EQPVTQNNGT
7PKV KU RTQFWEKPI
WPGZRGEVGF TGUWNVU
&KURNC[ KU PQV HWPE
VKQPKPI
Table A.2: General Troubleshooting
Probable Cause
PQ RQYGT
DTGCMGT KU VWTPGF QHH
RQYGT EQPPGEVQTU
RQYGT NKPG HKNVGT
DCF NCOR
NCOR KU VQQ JQV HTQO
QRGTCVKQP
WPKV VWTPGF
QHH CPF QP
KIPKVQT EQPPGEVKQP KU
NQQUG
DCF NCOR
FKTV[ QRVKEU
DGNV
U KU NQQUG
DCF UGPUQT
U
WPKV KU PQV JQOGF
RTQRGTN[
WPKV KU PQV JQOGF
RTQRGTN[
DGNV VGPUKQP VQQ NQQUG
YTQPI HKZVWTG &/:
CFFTGUU
DCF FCVC ECDNG
U
NKPM PQV VGTOKPCVGF
KPEQTTGEV &/: UVCTVKPI
CFFTGUU QP VJG
EQPVTQNNGT
NCUV HKZVWTG KU PQV
VGTOKPCVGF
FKURNC[ KU VWTPGF QHH
RQYGT EQPPGEVQTU CTG
NQQUG
DCF NQIKE DQCTF
Solution
EQPPGEV RQYGT
VWTP DTGCMGT QP
TGHGT VQ SWCNKHKGF VGEJPKEKCP
TGHGT VQ SWCNKHKGF VGEJPKEKCP
TGRNCEG NCOR
NGCXG VJG WPKV VWTPGF QP YJGP
VJG NCOR U VGORGTCVWTG FTQRU KV
YKNN TGUVTKMG
TGHGT VQ SWCNKHKGF VGEJPKEKCP
TGRNCEG NCOR
FKTV[ QRVKEU
VKIJVGP DGNV
U
TGHGT VQ SWCNKHKGF VGEJPKEKCP
JQOG VJG WPKV
JQOG VJG WPKV
VKIJVGP DGNV
U
UGV VJG CFFTGUU CU QWVNKPGF KP
#FFTGUU /GPW QP RCIG
EJGEM CPF TGRNCEG FCVC ECDNGU
CU PGGFGF
VGTOKPCVG NKPM CU QWVNKPGF KP
&CVC %CDNKPI QP RCIG
TGHGT VQ 5GVVKPI VJG (KZVWTG
#FFTGUU QP RCIG
VGTOKPCVG HKZVWTG
TGHGT VQ 5GVVKPI &KURNC[
+PVGPUKV[ QP RCIG
TGHGT VQ SWCNKHKGF VGEJPKEKCP
TGHGT VQ SWCNKHKGF VGEJPKEKCP
$SSHQGL[ $ 7URXEOHVKRRWLQJ DQG 0DLQWHQDQFH
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