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Captivator PCI User Guide
Technical support
If you have any problems while installing or using Captivator PCI, go through the steps below.
1. Check the troubleshooting information in the readme file on the CD-ROM.
2. Visit our technical support Internet web pages at http://www.videologic.com
3. Contact us online using one of the following services:
•
Internet web site: http://www.videologic.com
•
Internet ftp site: ftp://ftp.videologic.com
•
e-mail (USA, Canada & South America): support_usa@videologic.com
•
e-mail (Germany): support_gmbh@videologic.com
•
e-mail (UK & all other countries): support@videologic.com
•
bulletin board (USA, Canada & South America): +1 415 875 7748 (to 28.8, 8-N-1)
•
bulletin board (Germany): +49 (0)61 03 37 12 57 (to 28.8, 8-N-1)
•
bulletin board (UK & all other countries): +44 (0)1923 271301 (to 28.8, 8-N-1)
4. Contact your original supplier for technical help.
5. Call our customer support group. Try to have details to hand such as your PC' s make and
model, other cards installed, software you are running, and how to recreate the problem.
USA, Canada & South America: +1 415 875 0606
Germany: +49 (0)61 03 93 47 14
UK & all other countries: +44 (0)1923 271300
The VideoLogic FaxBack service
The FaxBack service provides a listing of VideoLogic products, with summary descriptions
and reviews. When you use this service you will be asked to provide your fax number.
If calling from outside the USA, Canada and South America your number is 011, your country
code, then your fax number. Use the # key when prompted to press the pound sign key.
USA, Canada & South America: 800 203 8587
Outside USA, Canada & South America: +1 800 203 8587
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