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Captivator PCI/TV User Guide
Technical support
If you have any problems while installing or using Captivator PCI or PCI TV, go through the
steps below.
1. Check the troubleshooting information in the readme files on the Software Library CD.
2. Contact us online using one of the following services:
- e-mail (worldwide): support@videologic.com
- e-mail (USA): support_usa@videologic.com
- e-mail (Germany): support_gmbh@videologic.com
- internet web site: http://www.videologic.com
- internet FTP site: ftp://ftp.videologic.com
- bulletin board (USA, Canada & South America): 415 875 7748 (to 28800 baud, 8-N-1)
- bulletin board (UK): +44 1923 271301 (to 28800 baud, 8-N-1)
- bulletin board (Germany): +49 61 03 37 12 57 (to 28800 baud, 8-N-1)
3. Contact your original supplier for technical help.
4. Call our customer support group. Try to have details of your system to hand, such as the
card's serial number and details of your PC, as this will make it easier for us to help you.
USA, Canada & South America: 415 875 0606
UK: +44 1923 271300
Germany: +49 61 03 93 470
The VideoLogic FaxBack service
The FaxBack service provides a listing of VideoLogic products, with summary descriptions
and reviews. When you use this service you will be asked to provide your fax number. If
calling from outside the USA, Canada and South America your number is 011, your country
code, then your fax number. Use the # key when prompted to press the pound sign key.
USA, Canada & South America: 800 203 8587
Outside USA, Canada & South America: +1 800 203 8587
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