oticon Opn S Series Instructions For Use Manual page 31

Troubleshooting
Troubleshooting for Charger, see Charger Instructions for use
Symptom Possible causes
The charger is not turned on
The hearing aid or charger is either too warm or too cold
Hearing aid LED remains
off when the hearing aid
Charging is incomplete. The room temperature exceeds
is placed in the charger
+35 °C, which prolongs the charging time. The charger has
stopped charging to protect the battery
The hearing aid is not correctly inserted into the charger
The hearing aid LED
blinks red/orange when
System error
the hearing aid is placed
in the charger
Bluetooth connection failed
Pairing issue with
Apple device
Only one hearing aid paired
60 About Start-up Handling Options Tinnitus Warnings More info
Solutions
Verify that the charger power supply is connected correctly
Move the charger and hearing aid to a location with a temperature between +5 °C to +40 °C
Reinsert the hearing aid into the charger. This will complete the charging within
approximately 15 minutes
Check the charger slots for foreign objects
Contact your hearing care professional
1) Unpair your hearing aid.
2) Turn Bluetooth off and on again.
3) Turn off and turn back on the hearing aid.
4) Re-pair hearing aid (please visit www.oticon.global/pairing).
If none of the above solutions work, consult your hearing care professional.
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