Guarantee & After Sales Service - inventum BDP421 Instruction Manual

general terms and conditions of service and warranty
We do not need to remind you of the importance of service. After all, we develop our products to a standard so that you can enjoy
them for many years, without any concerns. If, nevertheless, there is a problem, we believe you are entitled to a solution straight
away. Hence our products come with an exchange service, on top of the rights and claims you are entitled to by law. By exchanging a
product or part, we save you time, effort and costs.
2-year full manufacturer's warranty
1. Customers enjoy a 2-year full manufacturer's warranty on all Inventum products. Within this period, a faulty product or part will always
be exchanged for a new model, free of charge. In order to claim under the 2-year full manufacturer's warranty, you can either return the
product to the shop you bought it from or contact the Inventum costumer service department via the form at www.inventum.eu/service-
aanvraag.
2. The 2-year warranty period starts from the date the product is bought.
3. In order to claim under the warranty, you must produce a copy of the original receipt.
4. The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Breakdowns or faults outside the warranty period
1. Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer services
department via the form at www.inventum.eu/service-aanvraag or by calling the costumer services department.
2. The costumer services department may ask you to send the product for inspection or repair. The costs of dispatch will be at your
expense.
3. The inspection to establish whether repair is possible involves a charge. You need to grant your permission for this, in advance.
4. In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you will be charged the
call-out costs, as well as parts and labour.
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