NETGEAR AirBridge WBC502 Hardware Installation Manual

NETGEAR AirBridge WBC502 Hardware Installation Manual

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Hardware Installation Guide
Insight Instant AirBridge WBC502
February 2020
202-12059-01
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR AirBridge WBC502

  • Page 1 Hardware Installation Guide Insight Instant AirBridge WBC502 NETGEAR, Inc. February 2020 350 E. Plumeria Drive 202-12059-01 San Jose, CA 95134, USA...
  • Page 2 See the regulatory compliance document before connecting the power supply. For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/. By using this device, you are agreeing to NETGEAR’s Terms and Conditions at https://www.netgear.com/about/terms-and-conditions/. If you do not agree, return the device to your place of purchase within your return period.
  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction Overview....................6 Features....................7 Safety instructions and warnings............8 Chapter 2 Hardware Overview Front panel..................12 Back panel with status LEDs..............13 Bottom panel with Ethernet ports............15 Power adapter..................16 RJ-45 ports for 10/100/1000M BASE-T Ethernet connectivity..17 Reset button..................18 Chapter 3 Applications Applications overview................20 Extend your network to a detached site..........21 Provide a WiFi Internet connection to a detached, independent...
  • Page 4 Insight Instant AirBridge WBC502 Hardware Installation Guide Step 4c: Reestablish the WiFi connection on the satellite at the detached site..................39 Step 5: Mount the AirBridge.............40 Mount the AirBridge to a wall............40 Mount the AirBridge to a pole.............41 Step 6: Manage the AirBridge and WiFi network......42 Chapter 5 Hardware troubleshooting Hardware troubleshooting chart............44...
  • Page 5: Chapter 1 Introduction

    Introduction This hardware installation guide is for the NETGEAR Insight Instant Wireless AirBridge WBC502. The AirBridge can provide an outdoor, long-distance, WiFi connection in a master–satellite configuration that lets you extend your main network to a detached site. You can also use the AirBridge as a long-range, outdoor access point or client bridge.
  • Page 6: Overview

    Insight Instant AirBridge WBC502 Hardware Installation Guide Overview The AirBridge is intended for environments where you need to extend your network to another building or across a large outdoor campus or field when no wired network infrastructure is available. The AirBridge can provide a long distance, high performance, IEEE 802.11ac WiFi connection in the following setups: •...
  • Page 7: Features

    For more information, see the user manual, which you can download from netgear.com/support/download/. • Using NETGEAR Insight, you can set up a pair or a group of AirBridges, with one AirBridge functioning as the master and one or more other AirBridges functioning as satellites.
  • Page 8: Safety Instructions And Warnings

    Insight Instant AirBridge WBC502 Hardware Installation Guide • AutoSensing, autonegotiating capabilities, and Auto Uplink technology for the LAN2 Ethernet port. (For more information, see Bottom panel with Ethernet ports on page 15 and RJ-45 ports for 10/100/1000M BASE-T Ethernet connectivity on page 17.) Safety instructions and warnings Note: This device must be professionally installed.
  • Page 9 • Depending on your device, use only a supplied power adapter or approved power cable: If your device uses a power adapter: If you were not provided with a power adapter, contact your local NETGEAR reseller. The power adapter must be rated for the product and for the voltage and current marked on the product electrical ratings label.
  • Page 10 • Always follow your local and national wiring rules. Failure to follow these guidelines can result in damage to your NETGEAR product, which might not be covered by NETGEAR’s warranty, to the extent permissible by applicable law.
  • Page 11: Chapter 2 Hardware Overview

    Hardware Overview This chapter describes the AirBridge hardware features. The chapter includes the following sections: • Front panel • Back panel with status LEDs • Bottom panel with Ethernet ports • Power adapter • RJ-45 ports for 10/100/1000M BASE-T Ethernet connectivity •...
  • Page 12: Front Panel

    Insight Instant AirBridge WBC502 Hardware Installation Guide Front panel The Airbridge enclosure is IP55-rated for outdoor use. The following figure shows the front panel of the AirBridge. Figure 1. Front panel The only component on the front panel is the latch that lets you open the cover so that you can access the ports and Reset button on the bottom panel.
  • Page 13: Back Panel With Status Leds

    Insight Instant AirBridge WBC502 Hardware Installation Guide Back panel with status LEDs The back panel of the AirBridge shows the status LEDs. The following figure shows the back panel of the AirBridge. Figure 2. Back panel The following table describes the status LEDs on the back panel.
  • Page 14 Off. All 5 GHz SSIDs are disabled. Note: If the AirBridge mode is enabled, a single 5 GHz SSID only is supported. You cannot disable that SSID. Note: If the management mode is NETGEAR Insight, a single 5 GHz SSID only is supported. AirBridge Solid amber.
  • Page 15: Bottom Panel With Ethernet Ports

    Insight Instant AirBridge WBC502 Hardware Installation Guide Bottom panel with Ethernet ports The following figure shows the bottom panel with the cover removed. Figure 3. Bottom panel with the cover removed The bottom panel of the AirBridge is covered. When you remove the cover (see Front panel on page 12), the following components display: 1.
  • Page 16: Power Adapter

    Insight Instant AirBridge WBC502 Hardware Installation Guide Do not use the LAN2 port to connect the AirBridge to a network. Instead, connect the LAN1 port on the AirBridge to the PoE port on the supplied power adapter and connect the LAN port on the power adapter to the network (see Power adapter on page 16).
  • Page 17: Ports For 10/100/1000M Base-T Ethernet Connectivity

    Insight Instant AirBridge WBC502 Hardware Installation Guide or access point (either in an access point-to-client bridge setup or as standalone access point) at a main site, the network can include wired Internet access. 4. Reset button. A Reset button that lets you reset the power adapter to factory default settings by inserting a device such as a straightened paper clip into the opening and pressing for at least 10 seconds.
  • Page 18: Reset Button

    Insight Instant AirBridge WBC502 Hardware Installation Guide Reset button The AirBridge provides a recessed Reset button on the bottom panel so that you can return the AirBridge to its factory default settings, causing all custom settings to be erased. Note: If you use the local browser UI to overwrite the factory default settings with user default settings, the AirBridge is returned to user default settings when you press the physical Reset button, as described in the following task.
  • Page 19: Chapter 3 Applications

    Applications The AirBridge is designed to provide a WiFi connection over a distance of up to 1.8 miles (3 km), depending on the network situation, physical conditions, and configured WiFi options. The AirBridge can function in various operation modes, each one suited for a particular application.
  • Page 20: Applications Overview

    Insight Instant AirBridge WBC502 Hardware Installation Guide Applications overview The AirBridge can function as a master, satellite, access point, or client bridge in various applications: • Extend your network to a detached site. Set up one AirBridge that functions as a master at the main site to connect to another AirBridge that functions as a satellite at a detached site.
  • Page 21: Extend Your Network To A Detached Site

    Insight Instant AirBridge WBC502 Hardware Installation Guide Extend your network to a detached site This application lets you extend your network to a detached site by using two AirBridges in a master-to-satellite, point-to-point setup. Figure 5. Extend your network to a detached site...
  • Page 22 Insight Instant AirBridge WBC502 Hardware Installation Guide To extend your network to a detached site, complete the following high-level steps: 1. At the main site, configure one AirBridge as a master and enable the AirBridge mode. The master can be connected to the Internet over a wired connection, for example, through a router.
  • Page 23: Provide A Wifi Internet Connection To A Detached, Independent Network

    Insight Instant AirBridge WBC502 Hardware Installation Guide Provide a WiFi Internet connection to a detached, independent network This application lets you provide an Internet connection to an independent network at a detached site by using two AirBridges in a master-to-satellite, point-to-point setup.
  • Page 24 Insight Instant AirBridge WBC502 Hardware Installation Guide connect multiple wired devices. If you connect a WiFi access point to the switch, you can also provide a WiFi connection to multiple WiFi clients at the detached site. Each device at the detached site is connected to the Internet over the WiFi connection to the main site, but each device functions on a different LAN from the devices at the main site.
  • Page 25: Centrally Manage Video Surveillance Networks Located At Different Sites

    Insight Instant AirBridge WBC502 Hardware Installation Guide Centrally manage video surveillance networks located at different sites This application lets you centrally manage video surveillance networks that are located at different sites. You do this by using three or more AirBridges in a master-to-satellite, point-to-multipoint setup.
  • Page 26 Insight Instant AirBridge WBC502 Hardware Installation Guide At one detached site, a switch is connected to the satellite, allowing you to connect multiple wired security devices such as pan-tilt-zoom (PTZ) cameras. At the other detached site, a WiFi access point is connected to the satellite, allowing you to extend the area of surveillance through WiFi cameras.
  • Page 27: Provide Long-Range Wifi Service To Outdoor Clients

    Insight Instant AirBridge WBC502 Hardware Installation Guide Provide long-range WiFi service to outdoor clients This application lets you provide WiFi coverage to WiFi clients at a long range. Because of the powerful antenna of the AirBridge, WiFi clients can connect from a longer range than when they connect to a regular access point.
  • Page 28 Insight Instant AirBridge WBC502 Hardware Installation Guide To provide long-range WiFi service to outdoor clients, complete the following high-level steps: 1. Configure an AirBridge as an access point. 2. Configure up to eight 5 GHz SSIDs to allow different types of WiFi users to connect from a long range.
  • Page 29: Provide A Wifi Connection To An Outdoor Device That Is Not Wifi-Capable

    Insight Instant AirBridge WBC502 Hardware Installation Guide Provide a WiFi connection to an outdoor device that is not WiFi-capable This application lets you extend the network connectivity of any access point (that is, it does not need to be an AirBridge) to an outdoor wired device that is not WiFi-capable.
  • Page 30 Insight Instant AirBridge WBC502 Hardware Installation Guide The access point can be an AirBridge that functions as an access point, but can also be any other model access point, including a third-party access point. The access point broadcasts its WiFi signal to detached sites, each one with an AirBridge that functions as a client bridge operation.
  • Page 31: Chapter 4 Installation

    Installation This chapter describes the installation procedures for the AirBridge. The installation involves the steps described in the following sections: • Step 1: Determine the site-to-site distance or required coverage area • Step 2: Prepare the site • Step 3: Unpack the AirBridge •...
  • Page 32: Step 1: Determine The Site-To-Site Distance Or Required Coverage Area

    Insight Instant AirBridge WBC502 Hardware Installation Guide Step 1: Determine the site-to-site distance or required coverage area Before you install an AirBridge as a master at a main site and another AirBridge as a satellite at a detached site, determine the distance between the main site and the detached site.
  • Page 33 You can use the local browser UI to configure the distance, transmit power, and channel mode to achieve optimum coverage and throughput. For more information, see the user manual, which you can download by visiting netgear.com/support/download/. Installation Hardware Installation Guide...
  • Page 34: Step 2: Prepare The Site

    Insight Instant AirBridge WBC502 Hardware Installation Guide Step 2: Prepare the site Before you install the AirBridge, make sure that the installation site or sites meet the requirements. Table 2. Site requirements Characteristics Requirements Mounting Wall installations. Use the wall mounting screws, anchors, and paper screw placement guide that are provided in the package to mount the AirBridge onto a flat wall.
  • Page 35: Step 3: Unpack The Airbridge

    Insight Instant AirBridge WBC502 Hardware Installation Guide Step 3: Unpack the AirBridge Figure 12. Package contents Check the contents of the box to make sure that all items are present before testing and installing the AirBridge. To check the package contents: 1.
  • Page 36: Step 4: Set Up The Wifi Connection Between A Master And A Satellite

    • Wall mounting screws (2), anchors (2), and paper screw placement guide (not shown in the previous figure) 5. If any item is missing or damaged, contact your local NETGEAR reseller for replacement. Step 4: Set up the WiFi connection between...
  • Page 37: Step 4B: Set Up And Establish The Wifi Connection On The Satellite At The Main Site

    For configuration information, see the user manual, which you can download from netgear.com/support/download/. To configure a master-to-satellite setup, you can also use NETGEAR Insight. For configuration information, visit netgear.com/insight and see the NETGEAR knowledge base articles at netgear.com/support. 7. When you complete the configuration, disconnect the AirBridge from the network, but leave it powered on.
  • Page 38 For configuration information, see the user manual, which you can download from netgear.com/support/download/. To configure a master-to-satellite setup, you can also use NETGEAR Insight. For configuration information, visit netgear.com/insight and see the NETGEAR knowledge base articles at netgear.com/support. 8. When you complete the configuration, disconnect the AirBridge that is now configured as the satellite from the network, but leave it powered on.
  • Page 39: Step 4C: Reestablish The Wifi Connection On The Satellite At The Detached Site

    Insight Instant AirBridge WBC502 Hardware Installation Guide Step 4c: Reestablish the WiFi connection on the satellite at the detached site After you successfully set up a WiFi connection at the main site, perform this task at the detached site on the AirBridge that you configured as the satellite...
  • Page 40: Step 5: Mount The Airbridge

    Insight Instant AirBridge WBC502 Hardware Installation Guide 5. If the signal strength is weak or moderately good, make sure that you place the AirBridge according to the following guidelines: • Place the AirBridge at a higher location. • Place the AirBridge in a direct, or near line of sight with the AirBridge at the main site.
  • Page 41: Mount The Airbridge To A Pole

    Insight Instant AirBridge WBC502 Hardware Installation Guide To mount the AirBridge to a wall: 1. Using screw placement guide, mark the location for the holes on the wall where you want to mount the AirBridge. The holes must be 2.13 in. (54 mm) apart, center to center.
  • Page 42: Step 6: Manage The Airbridge And Wifi Network

    For more information about managing the AirBridge using the local browser UI, see the user manual, which you can download from netgear.com/support/download/. For more information about NETGEAR Insight, visit netgear.com/insight and see the NETGEAR knowledge base articles at netgear.com/support. Installation...
  • Page 43: Chapter 5 Hardware Troubleshooting

    Hardware troubleshooting This chapter provides information about hardware troubleshooting the AirBridge. The chapter includes the following sections: • Hardware troubleshooting chart • The satellite at a detached site does not reestablish a WiFi connection with the master...
  • Page 44: Hardware Troubleshooting Chart

    Insight Instant AirBridge WBC502 Hardware Installation Guide Hardware troubleshooting chart The following table lists symptoms, possible causes, and possible solutions for problems that might occur. Table 3. Troubleshooting chart Symptom Possible Cause Possible Solution The Power LED and LAN1 LED Power is not supplied to the •...
  • Page 45: The Satellite At A Detached Site Does Not Reestablish A Wifi Connection With The Master

    Insight Instant AirBridge WBC502 Hardware Installation Guide The satellite at a detached site does not reestablish a WiFi connection with the master These troubleshooting steps refer to a setup with one AirBridge functioning as master and another as a satellite.

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