ThermoFisher Scientific Vanquish VC-D11 Operating Manual page 161

Message and Code
Code 33 Leak detected – eliminate within
approx. xx seconds.
Code 34 Leak detected.
Code 36 Download failed.
Code 37 Download firmware mismatch.
Code 52 Module software incomplete.
Download firmware (again).
Code 89 Liquid leak sensor missing or
defective.
Code 93 Unexpected module behavior.
Code 113 Module malfunction detected
Code 3022 Unexpected module behavior
Code 3102 UV lamp malfunction.
Code 3103 UV lamp ignition failure.
Code 3104 UV lamp malfunction.
Code 3105 VIS lamp malfunction.
Code 3106 VIS lamp malfunction.
Diode Array/Multiple-Wavelength Detectors (VC-D11, VC-D12, VF-D11)
Operating Manual
Description and Remedial Action
xx = the number of seconds within the leak must be resolved
Find and eliminate the source for the leakage (see
Liquid Leaks (} page 167)).
Find and eliminate the source for the leakage (see
Liquid Leaks (} page 167)).
The firmware download has not been successful. Repeat the
download.
The firmware download has not been successful. The firmware is
not suitable for the detector.
Verify that the correct firmware file was selected. Repeat the
download.
The firmware is incomplete, for example, because the
communication between the Chromeleon software and the device
was interrupted during the firmware download. Repeat the
download.
Contact Thermo Fisher Scientific Technical Support for assistance.
To operate the device nevertheless, you can disable the leak
sensor functionality in the Chromeleon software by setting Leak
Sensor Mode to Disabled.
Contact Technical Support. Update the firmware.
The firmware may be defective. Update the firmware (see
Updating the Device Firmware
May occur if internal processes triggered by lamp configuration
changes (i.e. automatic intensity determination) fail. This may
occur especially when removing the flow cell immediately after
having ignited the lamp.
Note Never remove the flow cell immediately after having ignited
the lamp.
• Switch lamp off and on again.
• Repeat the command/sequence.
• Check whether the lamp cover is installed properly.
• Check the UV lamp connector.
• If the message appears again, replace the UV lamp (see
(} page 124)).
• If the problem persists, contact Technical Support.
Note To clear the red error status of the UV lamp status LED and
of the LED bar, press the UV button on the keypad.
• Check whether the VIS lamp is installed. If no VIS lamp is
available, make sure it is deactivated in the Instrument
Configuration Manager.
• Check whether the lamp cover is installed properly.
• Check the VIS lamp connector.
• If the message appears again, replace the VIS lamp (see
(} page 124)).
• If the problem persists, contact Technical Support.
Note To clear the red error status of the VIS lamp status LED and
of the LED bar, press the VIS button on the keypad.
8 • Troubleshooting
Resolving
Resolving
(} page 144))
Lamps
Lamps
Page 161