Sony WH-CH710N Help Manual
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Sony WH-CH710N Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-CH710N
Use this manual if you encounter any problems, or have any questions.
Getting started
Supplied accessories
Parts and controls
Power/Charging
1

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Summary of Contents for Sony WH-CH710N

  • Page 1 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents...
  • Page 2 Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) iPhone (iOS devices)
  • Page 3 Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection Controlling the audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Noise canceling function What is noise canceling? Using the noise canceling function Listening to ambient sound Listening to ambient sound during music playback (Ambient Sound Mode) Supported codecs...
  • Page 4 Unable to make a Bluetooth connection. Distorted sound The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 5 You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 6 When automatically turning off due to low battery: “Please recharge headset. Power off” When turning on the noise canceling function: “Noise canceling” When turning on the Ambient Sound Mode: “Ambient sound” When turning off the noise canceling function and Ambient Sound Mode: “Ambient Sound Control off” 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 7 After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 8 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Location and function of parts Headband (left) mark Left unit Tactile dot There is a tactile dot on the left unit. Sliders (left, right) Slide to adjust the length of the headband.
  • Page 9 – (volume –) button Microphone (right) Pick up the sound of the noise when the noise canceling function is in use. NC/AMB (noise canceling/Ambient Sound Mode) button Related Topic About the indicator Checking the remaining battery charge 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 10 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning on (flashes twice in blue) In this case, when the remaining battery charge is 20% or lower (requires charging), the indicator lights successively as follows.
  • Page 11 Initialization completed (flashes 4 times in blue) For details, see “Initializing the headset to restore factory settings”. Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 12 Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. A: Tactile dot 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 13 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
  • Page 14 If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).
  • Page 15 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time Noise canceling function: ON Max.
  • Page 16 Note Usage hours may be different depending on the settings and conditions of use. Related Topic Supported codecs 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 17 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 18 The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. Related Topic About the indicator 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 19 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 20 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Turning off the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 21 Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 22 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 23 If they are not connected, see “Connecting to a paired Android smartphone”. If [WH-CH710N] does not appear on the Android smartphone screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 24 Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 25 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 26 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 27 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later...
  • Page 28 Note When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), another smartphone cannot connect via Bluetooth connection with one-touch (NFC) even if you touch the smartphone with the WH-CH710N.
  • Page 29 Press and hold the (power) button for about 2 seconds to turn off the power before that time. You will hear the voice guidance say, “Power off”, the indicator (blue) turns off, and the headset powers off. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 30 Unlock the smartphone screen in advance if it is locked. When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), the connection cannot switch to another smartphone even if you touch the smartphone with the WH-CH710N.
  • Page 31 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 32 If they are not connected, see “Connecting to a paired iPhone ”. If [WH-CH710N] does not appear on the display of the iPhone, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 33 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 34 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 35 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 36 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 37 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH- CH710N]. Click [Pair]. If Passkey (*) input is required, input “0000”.
  • Page 38 If they are not connected, see “Connecting to a paired computer (Windows 10)”. If [WH-CH710N] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 39 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 40 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of the [PC Settings] screen. Select [Bluetooth]. Select [WH-CH710N], then select [Pair].
  • Page 41 If they are not connected, see “Connecting to a paired computer (Windows 8.1)”. If [WH-CH710N] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Hint The operation above is an example.
  • Page 42 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 43 “Connecting to a paired computer (Mac)”. If [WH-CH710N] does not appear on the computer screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”. Click the speaker icon in the upper right part of the screen and select [WH-CH710N].
  • Page 44 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 45 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 46 Right-click [WH-CH710N]. If [WH-CH710N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 47 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 48 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 49 Right-click [WH-CH710N]. If [WH-CH710N] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 50 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings.
  • Page 51 Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 52 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 53 Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Click [WH-CH710N] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 54 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 55 Perform the pairing procedure on the Bluetooth device to search for this headset. [WH-CH710N] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not displayed, repeat from step 1.
  • Page 56 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 57 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 58 Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 59 2 after disconnecting via smartphone/mobile phone operations. When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), another NFC-compatible Bluetooth device cannot connect via Bluetooth connection with one-touch (NFC) even if you touch it with the WH-CH710N.
  • Page 60 (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-CH710N]. On the [Paired devices] screen, uncheck [Call audio]. Operate the smartphone to terminate the Bluetooth connection.
  • Page 61 (A2DP). When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), another NFC-compatible Bluetooth device cannot connect via Bluetooth connection with one-touch (NFC) even if you touch it with the WH-CH710N.
  • Page 62 (A2DP). Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - the setting icon next to [WH-CH710N]. On the [Paired devices] screen, uncheck [Call audio]. Operate the iPhone to establish a Bluetooth connection with the headset.
  • Page 63 (A2DP). When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), another NFC-compatible Bluetooth device cannot connect via Bluetooth connection with one-touch (NFC) even if you touch it with the WH-CH710N.
  • Page 64 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 65 (play/call/next/previous) buttons cannot be used. Perform operations, such as adjusting the volume and play/pause, on the playback device. Related Topic Using the noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 66 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection.
  • Page 67 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 68 The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. When you use an iPhone, Siri may be activated by pressing and holding the (play/next/previous) button. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 69 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 70 Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand, etc. from the left and right microphones. A: Microphones (left, right) Related Topic Using the noise canceling function 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 71 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. This function provides the most effective noise canceling mode by immediately analyzing ambient sound components.
  • Page 72 What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 73 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Listening to ambient sound during music playback (Ambient Sound Mode) You can hear ambient sound through the microphones embedded in the left and right units of the headset while enjoying music. To activate the Ambient Sound Mode Press the NC/AMB (noise canceling/Ambient Sound Mode) button while the noise canceling function is on.
  • Page 74 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 75 If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 76 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 77 Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 78 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 79 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 80 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone.
  • Page 81 Related Topic Receiving a call Making a call 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 82 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 83 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app.
  • Page 84 The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 85 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on.
  • Page 86 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 87 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 88 The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 89 Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 90 The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
  • Page 91 Wireless Noise Canceling Stereo Headset WH-CH710N Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 92 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 93 The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset. Related Topic Charging the headset Checking the remaining battery charge Resetting the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 94 Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. Related Topic Charging the headset Resetting the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 95 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 96 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 97 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 98 Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection Resetting the headset Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 99 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 100 If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 101 Use this headset and the Bluetooth device as near to each other as possible. If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Connect the headset and the Bluetooth device once again. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 102 The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function Wearing the headset 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 103 (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 104 Check that the Bluetooth function of the smartphone is turned on. When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), another smartphone cannot connect via Bluetooth connection with one-touch (NFC) even if you touch the smartphone with the WH- CH710N.
  • Page 105 Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic How to make a wireless connection to Bluetooth devices 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 106 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 107 Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 108 If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 109 Help Guide Wireless Noise Canceling Stereo Headset WH-CH710N Low voice from callers Turn up the volume of the headset and the connected device. 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 110 The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-013-896-11(1) Copyright 2020 Sony Corporation...
  • Page 111 In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 5-013-896-11(1) Copyright 2020 Sony Corporation...

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