Zartek CDP808 Troubleshooting

Troubleshooting for Zartek Multi-user wireless intercom
FAULT
Handset
has no
power
Handset
does not
charge
Gatestation
has no
power
Handset
does not
ring
Handset or
Gatestation
CDP808: ZA610, 11, 13, 14
Check that the handset battery is inserted properly
•
Reset the handset by removing and reinserting the battery
•
Check that the desktop charger is plugged in and working.
•
Handset will indicate charging after a few minutes.
Ensure that the 3 charging pins on the charging cradle are
•
not bent and the charging contacts on the handset not blocked.
Battery may need replacing if damaged or older than 2 years.
•
Check that the desktop charger is plugged in and handset
•
sitting well in the cradle.
Reset the desktop charger by disconnecting and
•
reconnecting power plug.
Red light should flash immediately when charging and
•
battery indicator on handset will fill after a few minutes.
Check that the 12v DC power is working and connected well
•
at the back of the intercom.
There is no polarity needed even though it is 12v DC but
•
swapping the wires may be needed if there is a fault with this
feature.
Check if the battery back-up is working by connecting on the
•
front inside of the intercom.
If there is no 12v coming into the gatestation, the connector
•
block may be damaged and would need to be replaced.
Check the ringing icons on the handset, there is a choice of
•
ringing, flashing and/or vibrate.
Replace handset battery as may show charge but has no
•
current to operate.
The 3 digit code entered into the gate station must be the
•
same as the code displayed on the handset. Handset may
need to be paired to the gatestation, refer to installers manual.
Handset is out-of-range of the gatestation. Walk toward the
•
gate to get a better signal.
Check that the gatestation antenna is not blocked by any
•
obstructions and connector and not damaged or loose.
There may be interference from other wireless equipment
•
such as WLAN or cell phone boosters. Move the intercom far
away from these devices or switch these devices off.
Handset may be out-of-range of the gatestation. Walk toward
•
the gate to get a better signal or place the handset in a more
REMEDY