Troubleshooting - Philips DVP3570/F7 Instructions Manual

If the unit does not perform properly when operated as instructed in this owner's manual, refer to the following.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or
black / white picture with DVD
No sound or distorted sound
No audio at digital output
No DTS audio is output.
Picture freezes momentarily
during playback.
Disc cannot be played back.
No return to start-up screen
when disc is removed.
The unit does not respond to
the remote control.
Buttons do not work or the unit
stops responding.
The unit does not respond to
some operating commands
during playback.
The unit cannot read CD / DVD.
Angle does not switch.
Playback does not start
when the title is selected.
The password for rating level
has been forgotten.
Error message appears when I
select "Auto" in the "Player Menu".
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this user manual for more
details on correct operations.
• Playback from a desired track and random playback are not available during programmed playback.
• Some functions are prohibited on some discs.

TROUBLESHOOTING

Tip
– Check if the AC power cord is properly connected.
– Unplug the outlet once, and wait for 5-10 seconds and then plug it in again.
– Check if the TV is switched on.
– Check the video connection.
– Check the audio / video cable connections to the TV.
(Refer to pages 9-10.)
– When"Progressive Scan" is "On", video signals from the unit's VIDEO OUT and
S-VIDEO OUT jacks will be distorted or not be output at all.
– Check whether the connected TV or other device supports HDCP.
(This unit will not output a video signal unless the other device supports HDCP.)
– Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
– Connect the unit directly to the TV.
– Set "Progressive Scan" correctly in "Video" menu. Turn it on only if your TV has
progressive scan and you are using the component video connections between the
unit and the TV. Disable progressive scan for all other connections. (Refer to page 9.)
– Connect this unit directly to the TV.
– Make sure the disc is compatible with the unit.
– Adjust the volume.
– Check that the speakers are connected correctly.
– Check the digital connections.
– Check if the audio format of the selected audio language matches your receiver
capabilities.
– This unit does not support DTS audio.
This is not a malfunction.
– Check the disc for fingerprints / dirty and clean with a soft cloth wiping from center
to edge.
– Clean the disc.
– Ensure the disc is inserted in correct direction.
– Check if the disc is defective by trying another disc.
– Check the "Ratings Lock" setting.
– Insert a correct disc that plays back on this unit.
– Handle a disc with special care so that it does not have fingerprints, scratches, or
dusts on its surface.
– Reset the unit by switching off the unit, then on again.
– Aim the remote control directly at the sensor on the front panel.
– Reduce the distance to the unit.
– Replace the batteries in the remote control.
– Re-insert the batteries with their polarities (+ / – signs) as indicated.
– Press and hold any button on remote control toward a digital camera. The remote
control is working if you confirm infrared light through the digital camera.
– To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
– Operations may not be permitted by the disc. Refer to the instructions of the disc.
– Use a commonly available cleaning CD / DVD to clean the lens before sending the
unit for repair.
– The angle cannot be switched for DVD which do not contain multiple angles. In
some cases multiple angles are only recorded for specific scenes.
– Check the "Ratings Lock" setting.
– Enter the default password "4737", then your forgotten password will be cleared.
– Make sure that the unit is connected to the PHILIPS brand EasyLink TV and the
"EasyLink (HDMI CEC)" is set to "On".
– This error message may appear when your TV's OSD language is not supported by
this unit.
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