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TROUBLESHOOTING
Problem
Difficult to close the lid
Difficult to open the lid
Leakage from lid
Leakage from red float valve
Float valve unable to rise
Steam from exhaust valve
does not stop
Lights are not illuminating on
control panel
All lights
C1 appears on
flash
display screen
C2 appears on
display screen
C5 appears on
display screen
C6 appears on
display screen
Rice half cooked/too hard
Rice too soft
Possible Reason
Gasket not positioned correctly
Small amount of pressure remains in
the cooking pot
Red float valve fails to lower after
pressure release
Pressure exists inside the cooker
No gasket
Food particles attached to gasket
Gasket worn
Lid not closed firmly
Food particles attached to red float valve
seal
Gasket ring for red float valve worn
No enough food and liquid in the
cooking pot
Exhaust valve not in sealing position
Plug may not be plugged in properly
Sensor fails
Temperature is too high because there
is no liquid inside the cooking pot
Pressure switch fails
Too little water added
Too much water added
23
Solution
Ensure the gasket is positioned
correctly
Carefully push down using the
plastic edges of the lid
CAUTION: do not touch the metal
part of the lid as it will be very hot
Press down on the red float valve
lightly with a wooden spoon
Allow the pressure to release, then
try to open the lid again
Install the gasket
Clean the gasket ring
Replace the gasket ring, contact
customer service
Open, then close the lid again
Clean the float valve seal
Replace the seal for red float valve,
contact customer service
Ensure a minimum of 1 cup (250ml)
of liquid is in the cooking pot
Move the exhaust valve to the seal
position
Please inspect the socket
Contact customer service for
direction
Add liquid as required – at least 1
cup (250ml).
Ensure the cooking pot is inserted
correctly
Add one cup of (hot) water and cook
for a further 5 minutes. Leave on
KEEP WARM function for a further
five minutes before removing the lid.
Reduce water level next time
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