Troubleshooting - Widex MOMENT Series User Instructions

TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops working
or if it doesn't work as expected. If the problem persists, contact your hear-
ing care professional.
Problem
The hearing aid is com-
pletely silent
The hearing aid volume
is not powerful enough
The hearing aid whistles
continuously
Your two hearing aids
are not working in syn-
chrony
Possible cause
It is not turned on
The battery does not
work
Your ear is blocked by
earwax
Your hearing may have
changed
Your ear is blocked by
earwax
The connection between
the hearing aids is lost
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Solution
Make sure the battery
drawer is completely
closed
Insert a new battery
Contact your doctor
Contact your hearing
care professional/doctor
Contact your doctor
Turn them off and on
again