H.C Duke & Son 959R Operator’s Manual With Illustrated Parts List page 46

DUKE Model 959R Soft Serve Freezer
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12 Troubleshooting Charts
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
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PROBLEM
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Unit does not 1.
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operate.
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2.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
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3.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 4.
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5.
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6.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
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7.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
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Leakage of mix 1.
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or water from
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drain tube to drip
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tray.
2.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
3.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
Mix leaking at 1.
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dispensing
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head.
2.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
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Dispensed 1.
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product too
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soft. (Product
2.
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temperature
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above 19°F
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[-7.2°C] )
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3.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
4.
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1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
1 2 3 4 5 6 7 8 9 0 1 2 3 4 5
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38
PROBABLE CAUSE
Freezer unplugged.
Fuse or breaker blown at main
disconnect.
Beater motor out on overload.
Off on high pressure cut-out or low
pressure cut-out control.
Component failure.
Faulty selector switch.
Disconnected or broken wire in electrical
circuit.
Damaged beater shaft seal or installed
improperly.
Beater shaft pitted or damaged where
o-ring rides.
Beater shaft end play not set properly.
Faulty head o-ring.
Head not properly installed.
Blades installed upside down.
Dirty or blocked condenser, restricted air
flow.
Component failure.
Leak in refrigeration system resulting in
little or no refrigeration.
– continued
REMEDY
1. Plug in freezer.
2. Make sure your freezer is connected to a
separate circuit independent from any
other electrical equipment. Have
technician check fuse or breaker size and
check for low voltage; if not within 10% of
nameplate rating call power company.
3. Press overload reset button. Check
product temperature. (Note: cabinet will
continue to cool.)
4. Contact your local service company.
5. Contact your local service company.
6. Contact your local service company.
7. Contact your local service company.
1. Replace shaft seal or o-ring inside
washer. Install properly.
2. Replace beater shaft.
3. Contact your local service company.
1. Replace o-ring.
2. Install head properly. Replace o-ring if
worn or damaged.
1. Install properly – flat side to cylinder wall.
2. Unblock condenser or have cleaned by
your local service company.
3. Contact your local service company.
4. Contact your local service company.
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