Warranty; Conditions & Exceptions - Curtis TLXG0201S000 Service Manual

WARRANTY

We hereby certify that the products manufactured by the Wilbur Curtis Company, Inc., are, to the best of
our knowledge, free from all defects and faulty workmanship.
The following warranties and conditions are applicable:
All in-warranty service calls must have prior authorization from the manufacturer. For an RMA (Return
Merchandise Authorization) number, call Technical Support at 1-800-995-0417. The Wilbur Curtis Com-
pany will allow up to 100 miles, round trip, per in-warranty service call.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc.,
assumes no responsibility for substitute replacement parts installed on Curtis equipment that have not
been purchased from the Wilbur Curtis Company. Inc. The Wilbur Curtis Company will not accept any
responsibility if the following conditions are not met. The warranty does not cover and is void under these
circumstances:
1) Improper operation of equipment. The equipment must be used for its designed and intended purpose
and function.
2) Improper installation of equipment. This equipment must be installed by a professional, certified techni-
cian and must comply with all local electrical, mechanical and plumbing codes.
3) Wilbur Curtis Company will not be responsible for the operation of equipment at other than the stated
voltages on the serial plate.
4) Abuse or neglect (including failure to periodically clean or remove lime accumulations). Manufacturer is
not responsible for variation in equipment operation due to excessive lime or local water conditions.
5) Replacement of items subject to normal use and wear. This shall include, but is not limited to, light
bulbs, shear disks, "0" rings, gaskets, canister assemblies, whipper chambers and plates, mixing bowls,
agitation assemblies and whipper propellers.
6) Any faults resulting from inadequate water supply. This includes, but is not limited to, excessive or low
water pressure, and inadequate or fluctuating water flow rate.
7) All repairs and/or replacements are subject to our decision that the workmanship or parts were faulty
and the defects showed up under normal use.
8) All labor shall be performed during regular working hours. Overtime charges are the responsibility of
the owner.
9) Charges incurred by delays, waiting time, or operating restrictions that hinder the service technician's
ability to perform service is the responsibility of the owner of the equipment. This includes institutional and
correctional facilities.
10) All claims under this warranty must be submitted to the Wilbur Curtis Company Technical Service
Department before return of the unit to the factory.
11) All equipment returned to us must be repackaged properly in the original carton. No units will be
accepted if they are damaged in transit due to improper packaging.
12) Damaged in transit.
13) The resetting of safety thermostats and circuit breakers, programming and temperature adjustments
are the responsibility of the equipment owner.
NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION
(RMA). RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL.
All in-warranty service calls must be performed by an authorized service center, where service is avail-
able. Call the factory for location near you.
WILBUR CURTIS CO., INC.
6913 Acco St., Montebello, CA 90640-5403 USA
Phone: 800/421-6150
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• 2 Year Parts and Labor from Date of Purchase from factory: This warranty covers all fittings and
tubing.
• 90 Days from Date of Purchase: On replacement parts that have been installed on out of warranty
equipment
Technical Support Phone: 800/995-0417 (M-F 5:30A - 4:00P PST)
Web Site: www.wilburcurtis.com
Fax: 323-837-2410
E-Mail: techsupport@wilburcurtis.com
10/07 F-3251-S Rev E