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17 Troubleshooting
If you encounter problems when using this cooker, check the following points before requesting service.
If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem
Possible cause
The light on the
There is a connection problem.
buttons does not
go on.
The light is defective.
The display does
The cooker is not connected to
not function.
power supply.
The battery that supplies power
to the display is empty.
The rice is not
Not enough water has been
cooked.
added.
The cooking process has not
started.
The inner pot is not properly in
contact with the heating element.
The heating element is damaged,
or the inner pot is deformed.
The cooker does
You are using STEAM or CAKE
not switch to
menu.
keep-warm mode
The temperature control is
automatically.
defective.
The rice is
You have not rinsed the rice
scorched.
properly.
Water spills out
You added too much water to
of the appliance
the rice.
during cooking.
Solution
Check if the power cord is connected to the
cooker properly and if the plug is inserted
À rmly into the power outlet.
Take the appliance to your Philips dealer or a
service center authorized by Philips.
If there is no power supply, the power failure
backup function does not work and the
display does not function.
Take the appliance to your Philips dealer or a
service center authorized by Philips to have the
battery replaced.
Add water according to the scale on the
inside of the inner pot.
You did not press OK button.
Make sure that there is no foreign residue on
the heating element and the outside of the
inner pot before switching the rice cooker
on.
Take the cooker to your Philips dealer or a
service center authorized by Philips.
The automatic keep-warm mode only applies
to other 5 menus.
Take the appliance to your Philips dealer or a
service center authorized by Philips.
Rinse the rice until the water runs clear.
Make sure that you add water to the level
indicated on the scale inside the inner pot that
corresponds to the number of cups of rice
used.
Make sure the water does not exceed the
next level on the scale, as this may cause the
appliance to overÁ ow during cooking.
EN
23
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