Troubleshooting - Philips Grain Master Recipe Book

Troubleshooting

If you encounter problems when using this Philips Grain Master, check
the following points before requesting service. If you cannot solve the
problem, contact the Philips Consumer Care Team on 1300 363 391.
Problem
The light on the button does not go on.
The rice is not cooked.
The rice is too dry and not well cooked.
The Grain Master does not switch to the keep warm
mode automatically.
The rice is scorched.
Water spills out of the Grain Master during cooking.
Rice smells bad after cooking.
Solution
There is a connection problem. Check if the power cord is connected to
the Grain Master properly and if the plug is inserted firmly into the power
outlet.
The light is defective. Take the appliance to your Philips dealer or a
service centre authorised by Philips.
There is not enough water. Add water according to the scale on the
inside of the inner pot.
Make sure that there is no foreign residue on the heating element and
the outside of the inner pot before switching the Grain Master on.
The heating element is damaged, or the inner pot is deformed. Take the
Grain Master to your Philips dealer or a service centre authorised by
Philips.
Add more water to the rice, and cook for a bit longer.
You might have pressed the keepwarm button before pressing the start
button. In this case the Grain Master will be in standby mode after the
cooking is finished.
The temperature control is defective. Take the appliance to your Philips
dealer or a service centre authorised by Philips.
You have not rinsed the rice properly. Rinse the rice until the water runs
clear.
Make sure that you add water to the level indicated on the scale inside
the inner pot and that it corresponds to the number of cups of rice used.
Clean the inner pot with some washing detergent and warm water.
After cooking, make sure the steam vent cap, inner lid and inner pot is
cleaned thoroughly.
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