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Rheem Australia Pty Ltd ABN 21 098 823 511 SERVICE INSTRUCTIONS 310 Series Heat Pump TM025 Revision: AF Issued: March 2016 Rheem 551310 Everhot 251310 Solahart 310HAV Edwards 40467791 First Issued March 2007 This document is stored and maintained electronically by...
Heat Pump Module......................85 Refrigeration System ...................... 90 DOCUMENT REVISION HISTORY ................... 98 TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Regulatory Authorities to carry out effective repairs to a 310 Series Heat Pump Water Heater in the minimum amount of time. Safety precautions or areas where extra care should be observed when conducting tests outlined in this manual are indicated by print in bold italics and / or a warning symbol.
91 – With Heat Pump Module 28 – 2400 watt element 29 – 3600 watt element TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
HEAT PUMP WATER HEATER MODELS The 310 Series Heat Pump consists of a Storage Tank and a Heat Pump Module, which combine to make up the complete heat pump water heater. The table below details the model numbers of the Storage Tanks and Heat Pump Modules that comprise each model of heat pump water heater.
1.5µF +2/–5% Grundfos Circulator Speed Setting HPS only applicable to models produced from 31/03/2016 TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Visually check the unit for any potential problems. Confirm correct heat pump module operation. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Obsolete Models: Everhot, Solahart & Edwards branded models are no longer available. Rheem branded product is compatible and is to be used if replacement is required. HEAT PUMP MODULE TX Valve: Heat pump modules manufactured from May 2007 have a TX valve with a brass body.
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A retrofittable kit is available which allows existing installed heaters to be upgraded to include the same improvements incorporated into models manufactured from 8/08/2013. The kit, known as the Grundfos Circulator Kit is Rheem part number 290604. NOTE: The Grundfos circulator, controller and temperature sensors in the kit MUST be fitted together.
Obsolete Models: Everhot, Solahart & Edwards branded modules are no longer available. Rheem branded product is compatible and is to be used if replacement is required. REFRIGERATION TERMS AND THEIR MEANING Condense – The action of a substance as it releases heat and changes state from a vapour (gas) to a liquid.
Heating Element – A tubular device containing a resistive element, that converts electrical energy to heat. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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The TX valve thermostatically meters the flow of expanding refrigerant to the evaporator, in response to the temperature of the suction line as measured by the bulb. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
CONTROLLER The 310 Series Heat Pump has an electronic controller in the heat pump module. Power and temperature sensor connections are made at the controller. Power and Sensor Strip Connections Models Manufactured 8/08/2013 – 30/03/16 (or Models Manufactured from 31/03/2016 (or...
For more information on the sensor strip refer to the Sensor Strip Testing section on page 70. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
Models Manufactured from 8/08/2013 (Salmson Circulator) or with a Grundfos Circulator Kit Installed TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
The 310 Series Heat Pump water heaters utilise R134a refrigerant to transfer heat from the atmosphere to the water in the storage tank.
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Mode. Models Manufactured prior to 8/08/2013 (Salmson Circulator) Whist in Standby Mode, the green LED is illuminated and remains on. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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If the controller detects that the circulator is running at full speed and the heat exchanger water outlet temperature is greater than 65°C, the controller initiates the Insufficient Water Flow Rate Warning. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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S4 detects a temperature greater than 53°C or S5 detects a temperature greater than 50°C. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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S3 or S5 have also failed. If S4 and S3 have both failed, or S4 and S5 have both failed, Element Mode will utilise Limp Mode. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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LEDS are de-energised until the mechanical thermostat contacts close. When the mechanical thermostat contacts close, the controller is re-energised and normal operation is resumed. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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LEDS are de-energised until the mechanical thermostat contacts close. When the mechanical thermostat contacts close, the controller is re-energised and normal operation is resumed. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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65°C, at any stage after 4 minutes in Heat Pump Heating), Element Heating is not used – Heat Pump Heating will stop and the system will return to Standby Mode. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support.
LED STATUS CODES The 310 Series Heat Pump utilises a green and red LED to display information about the heat pump’s operating status and/or fault conditions. Refer to the LED Status Code Tables below for the LED sequences and a description of the condition.
HX water outlet temperature > 65°C operating for ≥ 4 minutes and circulator speed = 100%? TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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HX water outlet temperature > 65°C operating for ≥ 4 minutes and circulator speed = 100%? TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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S5 > 50°C? Circulator off Compressor off Evaporator fan off Circulator off TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Ambient sensor fault Red LED – 5 flashes Main relay de-energised FIRMWARE: V5.0.6 TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Red LED – Flashing sensor failure Red LED – Flashing Main relay de-energised TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
S4 > 53°C or Circ. Speed: 77% S5 > 50°C? S1 < 60°C? Circulator off TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Circulator on Circ. Speed: Fixed S1 < 61°C? Circulator off S4 > 53°C? TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
HEATING UNIT 310L STORAGE TANK SK7138 - fig 3 EWT REV-DD 5/13 TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
310L STORAGE TANK SK7138 - fig 3 EWT REV-DD 5/13 SK7138 - fig 3 EWT REV-DD 5/13 TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
ROBERTSHAW "ST" ADJUSTABLE THERMOSTAT SINGLE POLE, SINGLE THROW GREEN/YELLOW BLUE WHITE HEATING UNIT TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Models manufactured prior to 14/08/2007 (Salmson Circulator) TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
High water pressure areas will have more complaints of this nature and the use of a pressure limiting valve (PLV) to reduce the household cold water pressure will usually solve most problems. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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1. Turn off the stopcock on the cold water supply to the water heater. 2. Open a hot tap. If water flow is persistent and cold a cross connection exists. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support.
The kit provides aids for conducting work and diagnosing problems with 270, 325 and 410 Series Heat Pumps, as well as a Heat Pump Service Power Cable that may be used with an adaptor to power the 310 Series Heat Pump (or without the adaptor to power 270, 325 and 410 Series Heat Pumps).
A Sensor Strip Tester is available in order to assist with performing the tests required to troubleshoot the six individual sensors contained along the length of the sensor strip. The Sensor Strip Tester can be ordered through Rheem Spare Parts, Rheem part number 891012.
“Live” testing to be conducted. Personal Protective Clothing (PPE) shall be worn to reduce the risk of electric shock. Refer to Rheem Safety Procedure on electrical testing. CAUTION: Hot surface. Personal Protective Clothing (PPE) shall be worn to reduce the risk of scalding.
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Is the complaint for a noisy water heater? Blowing fuse / circuit breaker TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
3. Unit may be short cycling due to faulty thermostat. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Element Mode. If in Element Mode and the element circuit is not operational, the water in the storage tank will be cold and the system can not reset itself automatically. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support.
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Element Mode, as a second fault may be present. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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System working. The ambient air temperature may have been too low or too high for normal operation. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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Check the circulator impeller for correct? restriction or seizure. TEST 11 Replace the circulator. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Repair faulty compressor capacitor wiring. If the wiring is OK, replace the compressor. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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To reset the heat pump switch the power off, wait for 30 seconds then switch the power back on. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
1. Repair leaks. crossed water connections or 2. Isolate crossed water connections. dripping taps? TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Normal Operation Replace the tempering valve Two Zone Plumbing Option TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Inner Cylinder leaking, check for hot spots on the jacket. Replace the storage tank. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
Check for pinched or damaged wiring touching the heater jacket. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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WARNING: Heat must NOT be applied to plastic components. When brazing pipe work a heat shield must be used to prevent the possibility of damage. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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Peak connection. Connect to Off Peak tariff. continuous tariff or Off Peak 2, if available. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Red LED: 6 flashes Red LED: 5 flashes Water Flow Fault Ambient Sensor Fault TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Sensor Strip TEST 4 Replacement Kit. Replace the controller. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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2°C. Replace the controller. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Is the heat exchanger water outlet sensor working? Replace the sensor. TEST 5 9.16 TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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9.15 Is there a water flow problem? TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Is the heat exchanger water outlet sensor working? Replace the sensor. TEST 5 Replace the controller. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Is the evaporator sensor working? Replace the sensor. TEST 5 Replace the controller. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Is the ambient sensor working? Replace the sensor. TEST 5 Replace the controller. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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TEST 15 Is the compressor capacitor Repair faulty compressor capacitor wiring OK? wiring. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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– reclaim the refrigerant, evacuate and recharge with the correct quantity. Replace high pressure switch TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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1L & 2T: 0Ω 3 & 4: 0Ω 3L & 4L: 0Ω TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Normal voltage is 240V AC. Note: Refer to page 70 for Component Test 4 and page 71 for Component Test 5. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
Unplug the sensor strip plug from the controller and using a multimeter set on the resistance (kilo-ohms) scale, measure between the pins of the sensor strip plug. Alternatively, use the Sensor Strip Tester described on page 39, Rheem part number 891012.
* Note: The sensor plug sockets are quite small. Fine Probe Adapters (available from Rheem Spare Parts, part number WH0020082) can be utilised as probe extensions. Alternatively small pins may be used, however ensure good contact is made when testing.
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22Ω – 26Ω 2.4kW: 2.4kW: 15Ω – 17Ω 15Ω – 17Ω 3.6kW: 3.6kW: TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Using a multimeter set on the DC voltage scale, measure between the two wires on the controller main relay plug. Normal voltage is 6V DC. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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A reading of approximately 75.3Ω should A reading of approximately 602Ω should be obtained. be obtained. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Red & blue terminals (Run): 2.2Ω Red & black terminals (Start): 3.3Ω TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Normal voltage is 240V AC. Normal voltage is 240V AC. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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(top left pin) and the left terminal (neutral) on the PCB plug. Normal capacitance is 2 micro Farads (2µF). TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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81 for more information on refrigerant charge and refrigerant charge fault indications. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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The TX valve should now close, resulting in the reversal of the above results. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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Normal resistance is 0 ohms (indicating that HPS is closed circuit) TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
11. If a reading above 0.5Ω is indicated, use the wiring diagrams (from page 32) to determine the location of the faulty earth connection. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
6. Reconnect the plumbing; this will push the dip tube into the correct location. 7. Restore the water supply and purge air from the system through hot taps. 8. Restore the power supply. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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32. 11. Refit the access cover. 12. Restore the power supply to the water heater. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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(which has failed), an externally retrofittable Sensor Strip Replacement Kit is available. The Sensor Strip Replacement Kit must be installed, Rheem part number 299306. TM025: 310 Series Heat Pump Service Instructions...
8. Remove the 3 x 6mm bolts retaining the heat pump module to the storage tank. 9. Slide lifting bars (Rheem part number 080151) through the slots provided in the chassis and lift the heat pump module clear of the storage tank.
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8. Remove the two screws retaining controller bracket to the heat pump module chassis and remove controller. 9. Complete reassembly in reverse order of above. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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Remove the circulator from the supporting bracket. 7. Complete reassembly in reverse order of above, reinstalling all cable ties as necessary. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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8. Remove wiring loom cable ties and remove sensor and wiring. 9. Complete reassembly in reverse order of above, being sure to reinstate insulation around sensors where necessary. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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3. Remove the screws securing the elbow fitting to the chassis. 4. Remove the elbow fitting. 5. Complete reassembly in reverse order of above. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
Reclaim the refrigerant Evacuate the refrigeration system TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by Technical Support. All printed copies are deemed uncontrolled.
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14. Isolate power and remove gauges. 15. Refit refrigeration section jacket. 16. Restore the power supply to the water heater. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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7. Refit and tighten the TX valve cap to a torque of 10Nm, and apply a ‘leak-lock’ sealant to the cap thread. 8. Remove gauges and refit the air inlet louver. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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15. Isolate power and remove gauges. 16. Refit refrigeration section jacket. 17. Restore the power supply to the water heater. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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18. Refit the evaporator sensor, fan shroud, partition sheet, evaporator fan assembly, refrigeration section jacket and air louvers. 19. Restore the power supply to the water heater. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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8. In all the following steps, ensure all escaping water is caught in a container to prevent the sensor strip from becoming water damaged. 9. Disconnect the top flexible hose from the heat exchanger pipework. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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32. Refit the heat exchanger styrene insulation, pipework insulation and the refrigeration section jacket. 33. Restore the power supply to the water heater. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
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12. Isolate power and remove gauges. 13. Refit refrigeration section jacket. 14. Restore the power supply to the water heater. TM025: 310 Series Heat Pump Service Instructions Rev AF: Issued March 2016 This document is stored and maintained electronically by...
Title: 310 Series Heat Pump Service Instructions Document Nº: TM025 Date of Revision Details of Change Issue Service Instructions issued for 310 Series Heat Pump. 03/07 Addition to flow diagram. 08/07 Solahart, Edwards and Everhot models added. 12/12 All sections completely revised.
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