Chapter 4. Problem Solving; Starting The Troubleshooting Process; Troubleshooting Utility - IBM 16/4 User Manual

Chapter 4. Problem solving

This chapter contains procedures that help you troubleshoot problems and optimize
the performance of your adapter.

Starting the troubleshooting process

If you cannot successfully install the adapter or the adapter does not operate
properly, perform the following steps:
v If yours is the first station on the ring, make sure that AutoSense is disabled.
v Refer to the following table. Locate the symptom that best describes the problem.
Symptom
Problem with adapter operation
Problem indicated by the adapter LEDs
Problem with loading the drivers
Unable to communicate with the network
This chapter includes the following topics:
Section

Troubleshooting Utility

Running adapter diagnostics
Understanding the adapter LEDs and labels
Solving problems with driver installation
Solving an adapter communication problem
Contacting IBM product support
Downloading code from the Web
Tech tips and frequently asked questions
Other performance enhancements
Troubleshooting Utility
Troubleshooting Utility is an application that you can use to collect information about
your system to help diagnose problems with your token-ring PCI adapter. It is
available for Windows 98, Windows Me, Windows NT 4.0, and Windows 2000.
Troubleshooting Utility helps you identify and solve network problems that involve
the adapter. It analyzes your system and all token-ring PCI adapters in your system.
Using the available information, it offers suggestions for solving your networking
problems. Troubleshooting Utility also generates an adapter information report that
provides detailed information about your system to enable your network
administrator or other support personnel to efficiently assist you. You can also use it
to create a Diagnostic diskette.
© Copyright IBM Corp. 2000, 2001
Solution
See "Troubleshooting Utility" and "Running
adapter diagnostics" on page 24.
See "Understanding the adapter LEDs and
labels" on page 25.
See "Solving problems with driver installation"
on page 27.
See "Solving an adapter communication
problem" on page 27.
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