Troubleshooting; Common Solutions - Bose WAVE SOUNDTOUCH PEDESTAL Manual

If you experience problems with your system:
• Connect your system to AC (mains) power.
• Secure all cables.
• Secure the SoundTouch pedestal to the Bose link connector.
• Tap the touch pad on the top of the system or use the remote to
power on the system.
• Move your system and mobile device away from possible
interference (wireless routers, cordless phones, televisions,
microwaves, etc.).
• Move your system within the recommended range of your wireless
router or mobile device for proper operation.
• Reset the system: Unplug the power cord from the AC wall outlet
for 10 seconds and then reconnect.
If you could not resolve your issue, see the table below to identify
symptoms and solutions to common problems. If you are unable to
resolve your issue, contact Bose customer service.
TRO U B L E S HO OTING

Common solutions

Problem
Cannot
complete
network setup
Cannot
connect to
network
No sound
Cannot play
Bluetooth
audio
|
1 3 E N G
What to do
• Select correct network name and enter password.
• Connect the device and SoundTouch system to the
same Wi-Fi network.
• Place the system within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you
are using for setup.
• Select correct network name and enter password.
• Close other open applications.
• If using a computer for setup, check firewall settings to
make sure that the SoundTouch app and SoundTouch
Music Server are allowed programs.
• Restart your mobile device, or computer and router.
• Uninstall the app, reset the system and restart setup.
• If your network information has changed or to connect
your system to another network, see page 9.
• Connect to the network using an Ethernet cable.
• Increase the volume.
• Make sure the system is not muted. Press
• Eject and reload the CD.
• Press and release while viewing the display. Make
sure you are listening to the correct source.
• Make sure the SoundTouch pedestal is connected to
your Wi-Fi network.
• Turn on the external source and increase the volume.
• Disconnect headphones from the system (connecting
headphones mutes the speakers).
• Stop other audio or video streaming applications.
• Set up SoundTouch first, and perform all
system updates.
• Connect a device (see page 9).
• Clear your system's pairing list (see page 9).
• Try connecting a different device.
On your mobile device:
• Disable and re-enable the Bluetooth feature.
• Remove the system from the Bluetooth menu.
Connect again.
• Refer to your mobile device's documentation.
.