TWR Lighting E-1DB Manual page 31

DUAL MEDIUM INTENSITY STROBE
returned by the customer. It is TWR's sole discretion to determine the disposition of the returned
item(s).
Replacements – Replacement part(s) will be shipped and billed to the customer for product(s)
considered as Warranty, pending return of defective product(s).
reconditioned part is shipped as warranty replacement with a Return Goods Authorization (RGA)
number attached. Upon receipt of returned product(s), inspection, testing and evaluation will be
performed to determine the cause of defect. The customer is then notified of the determination of the
testing.
• Product(s) that is deemed defective and/or un-repairable and covered under warranty, a credit
will be issued to the customer's account.
• Product(s) that are found to have no defect will be subject to a $60.00 per hour testing charge
(1 hour minimum), which will be invoiced to the customer. At this time the customer may
decide to have the tested part(s) returned and is responsible for the return charges.
• Product(s) under warranty, which the customer does not wish returned, the customer will be
issued a credit against the replacement invoice.
Repair & Return – A Return Goods Authorization (RGA) will be issued for all part(s) returned to
TWR for repair. Upon receipt of returned product(s), inspection, testing and evaluation will be
performed to determine the cause of defect. The customer is then notified of the determination of the
testing. If the returned part(s) is deemed un-repairable or the returned part(s) is found to have no
defect, the customer will be subject to a $60.00 per hour testing charge (1 hour minimum), which
will be invoiced to the customer. Should the returned parts be determined to be repairable, a written
estimated cost of repair will be sent to the customer for their written approval prior to any work being
performed. In order to have the tested part(s) repaired and/or returned, the customer must issue a
purchase order and is responsible for the return shipping charges.
Return to Stock – Any order that is returned to TWR for part(s) ordered incorrectly by the customer or
unneeded upon receipt, the customer is required to pay a 20% restocking fee. A credit will be issued
once it is determined that the Return Terms are met.
Credits – Credits are issued once it is determined that all of the Warranty and Return Terms are met.
All credits are processed on Fridays. In the event a Friday falls on a Holiday, the credit will be issued on
the following Friday.
Freight – All warranty replacement part(s) will be shipped via ground delivery and paid for by TWR.
Delivery other than ground is the responsibility of the customer.
REMEDIES UNDER THIS WARRANTY ARE LIMITED TO PROVISIONS OF REPLACEMENT PARTS AND
REPAIRS AS SPECIFICALLY PROVIDED. IN NO EVENT SHALL TWR BE LIABLE FOR ANY OTHER LOSSES,
DAMAGES, COSTS OR EXPENSES INCURED BY THE CUSTOMER, INCLUDING BUT NOT LIMITED TO,
LOSS FROM FAILURE OF THE PRODUCTS TO OPERATE FOR ANY TIME, AND ALL OTHER DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMANGES, INCLUDIG ALL PERSONAL
INJURY PROPERTY DAMAGE DUE TO ALLEGED NEGLIGENCE, STRICTLY LIABLE, OR ANY OTHER
LEGAL THEORY WHATSOEVER. THIS WARRANTY IS MADE BY TWR EXPRESSLY IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. WHITHOUT LIMITING THE GENERALITY OF
THE FOREGOING, TWR MAKES NO WARRANTY OF MERCHANTABILITY OR FITNESS OF THE PRODUCTS
FOR ANY PARTICULAR PURPOSE. TWR EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES.
C:\Documents and Settings\esalazar\Local Settings\Temporary Internet Files\OLK1\E-1DB Rev 10 06 03.doc
12/1997, Rev. 04/13/1998 (Dwgs. Revised) Rev. 07/6/1999, Rev. 01/13/2000
Rev. 07/2000 (o2 L/H), Rev. 10/17/2000 (Retyped)
Rev 03/28/03 (Removed #600-02)
MODEL E-1DB
When available, a certified