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SmartZone Gateway EPA126 Troubleshooting Guide
Contents
PDUs .............................................................................................................................................................. 2
Sensors .......................................................................................................................................................... 5
SmartZone DCIM not receiving Traps ........................................................................................................... 6
Temperature sensor reporting an alarm ...................................................................................................... 7
Ping works but cannot get into web-interface ............................................................................................. 8
Gateway EPA126 Reset ................................................................................................................................. 8
Cannot ping the Gateway EPA126 .............................................................................................................. 10
Gateway EPA126 displaying an alarm - Red Alarm LED on ........................................................................ 10
Gateway EPA126 unit has been reset? ....................................................................................................... 10
Connectivity between Gateway EPA126 and PDU lost ............................................................................... 11
How to audit Gateway EPA126 activities and changes ............................................................................... 11
Power A and/or B Feed on Gateway EPA126 are disconnected/powered down ....................................... 11
When power goes down in the cabinet, how to get access inside the cabinet ......................................... 12
Panduit Technical Support for SmartZone Gateway EPA126 ..................................................................... 12
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Version 1. April 2017
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Summary of Contents for Panduit SmartZone EPA126
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Page 1: Table Of Contents
Power A and/or B Feed on Gateway EPA126 are disconnected/powered down ........11 When power goes down in the cabinet, how to get access inside the cabinet ......... 12 Panduit Technical Support for SmartZone Gateway EPA126 ..............12 Version 1. April 2017... -
Page 2: Pdus
PDUs Lost Comms There are two basic reasons why you may see ‘Lost Comms’ messages from PDU ports. 1. The PDU port is enabled, but does not have a PDU physically connected, in which case the port can be disabled. 2. - Page 3 D. Then select the relevant CFG box next to the PDU port which needs to be disabled. E. NOTE – If only 2 POU’s are physically connected, to say ports 1 and 4 for example, then ports 2,3,5, and 6 need to be disabled to prevent ‘Lost Comms’ alerts from these ports. F.
- Page 4 If it is not, replace the patch cable between the PDU and the Gateway EPA126. E. If replacing the cable does not resolve the issue, then there may be a more significant hardware issue. Report this to Panduit Technical Support at systemsupport@panduit.com to get advice regarding next steps.
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Page 5: Sensors
Sensors “Lost Comms” There are two basic reasons why you may see “Lost Comms” messages from Sensor ports. 1. The Sensor port is enabled but does not have a Sensor physically connected, in which case the port can be disabled. 2. -
Page 6: Smartzone Dcim Not Receiving Traps
D. Select the relevant CFG box next to the Sensor port which needs to be disabled. E. Selecting the port will take you to the screen shown below. Set the Device Type field to Auto Detect. This should prevent any further “Lost Comms” alerts from the Unused ports. SmartZone DCIM not receiving Traps –... -
Page 7: Temperature Sensor Reporting An Alarm
Ensure sensor is in Enabled state • Switch the sensor to an empty port, 11 or 12 on Gateway EPA126, and check if the problem persists • Sensor may have been damaged/malfunctioning. Contact Panduit System Support Version 1. April 2017... -
Page 8: Ping Works But Cannot Get Into Web-Interface
Wait for 1-1.5min for web interface to initialize • Check firewall settings on the browser • If problem persists, contact Panduit System Support as a hard-reset may be required due to a firmware fault Gateway EPA126 Reset – Gateway EPA126 hard-reset •... - Page 9 Version 1. April 2017...
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Page 10: Cannot Ping The Gateway Epa126
‘Limits’ fields • Based on the threshold violation, Panduit may have a policy in place for recommended action (for example, what action to recommend to client if temp is showing more than 95°F at ‘RD M Temp’ sensor). The recommendation could be to lower the set point of the CRAC/CRAH or adjust air dampeners, etc. -
Page 11: Connectivity Between Gateway Epa126 And Pdu Lost
• Check the events log to see if all events have been wiped out • Check the Gateway EPA126 Panduit defaults are set (for example, System Name value and sensor names, etc.). Connectivity between Gateway EPA126 and PDU lost –... -
Page 12: When Power Goes Down In The Cabinet, How To Get Access Inside The Cabinet
Clients would have to get access to physical key to the front/rear door and access the cabinet • Policies for Access control via Door Key (physical key access) would need to be communicated to client Panduit Technical Support for SmartZone Gateway EPA126 • Severity 1 & 2 Issues call - 24x7: – Americas: +1-866-721-5302 –... - Page 13 Information to provide when opening an incident with Panduit Support: ▪ Client Name/Location ▪ Incident or Issue Number (if you have one for reference) ▪ Short Description ▪ Any steps taken so far to address the issue ▪ Software and firmware versions, plus P/Ns if known ▪...